I'm cancelling my SC card even if they waive my annual fee.

- VERY POOR customer care service. They are not helpful at lot.

- Payment made to clear my outstanding, even SMS received but the amount was not reflect in my account. Due to this reason, they said I have outstanding and can't proceed with cancellation. I call to their SC and they say only can check between 9am - 9pm. LOL

- Lousy mail communication. You have to keep creating new mail to communicate with them! There's no reply button!

Used to be the card that I use the most.

Update:
Today I got SMS from SC, card cancelled. Not even a call from them.
Once the card that I like and use the most with the highest limit among all cards I have.
Bye bye SC, please improve your customer care services.

I have cleared my outstanding and cancelled my card.

I can't cancel my card if there's outstanding.... Then a month later, I recieved and sms saying I have outstanding!

Now I can't access my apps (forgot password and can't recover it), and the bloody hotline is useless in helping me to seek clarification. Really OMG! What happened to this bank....