https://support.apple.com/en-us/HT202105
12w also ok for all iPhone from first generation iPhone til the lastest iPhone 7 plus.

you can charge it with laptop/desktop,just the electric of usb wont so stable like charger,so it maybe need more time to charge complete.

no need think too much about this,no battey then charge only,I charge my iPhone 6 everyday and it still very good until now.

actually where you bought the iPhone?and what is the problem on you iPhone?

new set with the box?
or change the Phone only? the first phone's box and accessories still with you or given back to machines?

then it is claim warranty and i think it is refurbished phone.

This post has been edited by JayChouYEE: Oct 22 2016, 02:14 AM

depend on where you bought your phone,just go back ask them whether can change a new set for you or not if your iPhone have problem within few days,but this is depend because Malaysia consumers protect law is weak.

if you buy the phone from apple online store and you find out any problem for you phone,you can call apple and ask them whether can change a new set for you or not,Apple online store has a policy call DOA,it can change a new set for you within 10 days count from invoice date.But all is depend on what is your phone's problem.

May I know which video?

Your SIM card are cut to nano size?9maybe SIM card faulty?

look like you didn't enable the mic for WhatsApp or you disable it.

This post has been edited by JayChouYEE: Oct 23 2016, 08:56 PM

good to you
you call 1800-80-6419 ？
3-4 weeks is quite strange
the normal exchange procedure is like the user Criollo,ask dhl/ups collect it and send a new unit after that.
I think they still have the stock in their warehouse for exchange.

This post has been edited by JayChouYEE: Oct 24 2016, 05:36 PM

For those who purchase the iPhone though Apple online store Malaysia at 14th Oct 2016,the 10days DOA one to one exchange is ended today.

This post has been edited by JayChouYEE: Oct 24 2016, 05:38 PM

Apple Online Store Malaysia said it.

14. Dead On Arrival (DOA) Product: System Failure Out of the Box

14.1 An Apple-branded hardware product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, upon its first use out of the box. If you believe that your product is DOA, please call AppleCare Technical Support on 1800-80-6419 within 10 calendar days of the invoice date. AppleCare Technical Support will determine whether the product is DOA and offer you the following options:
14.2. Replacement: The same product that you ordered will be shipped to you at Apple's expense. An Apple Store Sales Support representative will contact you within 48 hours of your call with the replacement product delivery details and the procedure for returning the DOA product.
14.3 Service: You may have the product repaired; however, once serviced, the product is no longer eligible for replacement.
14.4 Product must be deemed DOA by AppleCare Technical Support within 10 calendar days of the invoice date in order to receive a replacement unit.

15. DOA Terms and Conditions
15.1 This DOA policy applies only to Apple-branded hardware products currently offered at the Apple Consumer Store. As new products are offered, Apple reserves the right to determine whether or not this policy applies. This DOA policy does not apply to third-party products that do not bear the Apple brand name. You may call the manufacturer directly with any third-party product issues.
15.2 If the product is deemed DOA by AppleCare Technical Support more than 10 calendar days after the invoice date, Apple's standard product warranty will apply.
15.3 If the product is deemed by AppleCare Technical Support NOT to be DOA, Apple's standard product warranty will apply.
15.4 Shipping will be arranged at Apple's expense for all products determined by AppleCare Technical Support to be DOA.
15.5 Apple reserves the right to test returned DOA product. If the condition of the product is misrepresented by the customer, Apple may impose a handling fee.

This post has been edited by JayChouYEE: Oct 24 2016, 06:04 PM

this is due to the second generation touch id,but I found that a lot of 6s users share on taiwan forum,after sometimes also become not easy to scan,some of them said maybe due to the coating on the touch id missing already?

This post has been edited by JayChouYEE: Oct 24 2016, 06:42 PM

where u purchase your iPhone?just call the apple Malaysia to ask,I think it will faster.
Actually you also go to the service center to check,they also will change for you.

The different just whether they change whole unit with the box or just change the phone body to you only.
If only the phone body,mean it is claim warranty,you 99.99% get a refurbished unit.

I think it depend on luck too. A forum user here get a new week 41's unit also have hissgate problem.

then if you really free,then u can bring it to the service centre and ask whether can change a whole new unit for you or not.
change a unit confirm ok for service centre ,the different only whether is change whole new unit with box or just change phone body only.
My opion is if they can give you a whole new unit with box, then only proceed.
(how to know whether is new unit? you new phone imei will match the box's imei sticker they change to you.Ask them about this before proceed)

If only change phone body,for me I will not change it.
No point for me to change my new iPhone to a refurbished unit.
Why not just use it first, then only change it by claim warranty later maybe after half year or 10 months later.When the issue really solve by Apple.
Now you change it,who can guarantee you the replacement unit don't have hissing sound?
The hissing sound only can hear when you take the phone apple logo's side near to your ear,when you call people or answer people's call can hear hissing sound,then it is a big problem.
For me, it is not a big problem since it is huge amount unit in overseas have same problem.

This post has been edited by JayChouYEE: Oct 24 2016, 08:13 PM

https://checkcoverage.apple.com

totally agree with you

actually this not a big problem as long as it not become bomb ,the only problem is some of the users really lucky get a perfect iPhone without hiss sound,some of the users with hissgate problem will be unhappy or heart unbalance and keep complain about that to get a perfect iPhone.