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 Maxis iPhone Discussion Thread V9, It Keep on Rolling!!

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attw
post Nov 9 2020, 08:14 AM

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QUOTE(meltan @ Nov 8 2020, 10:36 PM)
Had to pay using credit card. They don't even allow debit cards. During the PO, it states that it'll be refunded thru monthly bills.

So I decided to quiz their CS. On 3 occasions, I got 3 different answers. 1st said they'll refund within 12 months of contract. 2nd said it was for booking fee. 3rd one said it's not refundable but I can use that amount as store credit to purchase something from Apple Store.

I give up. I'm confused AF.
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That really is strange, I'm sure the third one is way off! Advanced payment is usually used to offset bill payments and nothing else.
attw
post Nov 9 2020, 09:55 AM

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QUOTE(meltan @ Nov 9 2020, 08:35 AM)
My thoughts exactly. I'll get the clearer picture when I collect the phone.
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Yeah, same here. Have always had advanced payment waived but if they insist for advanced payment that offsets the monthly bill then I'm not really gonna make a big fuss about it. Not really an issue for me personally.

QUOTE(limyusiong @ Nov 9 2020, 08:38 AM)
that is one of the reason i decide to leave maxis for iphone purchase...never learn from experience....and CS is not updated with the process flow..

being their loyal customer, personally i feel their plan are slightly expensive compare to others....with switch of my usage pattern, i going to disconnect their MOP, looking for minimal monthly package...

i buying outright this time...
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I feel your pain bro, and would do the same if not for the reason that other telcos have poor coverage at my home. Have tried DiGi, Celcom and U over the years and unfortunately only maxis works for me so I really have no choice. But for those who have other options and can opt for cheaper plans, then definitely do go for it.

QUOTE(coolman82 @ Nov 9 2020, 08:39 AM)
I twitted maxis and got this reply on my ROI after telling them I was not given the specific time and date for collection after receiving call from their CS.
This is the reply I got:
Hi, your order will be processed by our Maxis center that you have been selected and you will received email confirmation once your ordered has been successful. TQ/Lya

Meaning we still need email confirmation??
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The CS who called my wife asked for us to set the time we wanna go collect but have't send us an email to confirm. Will probably try to contact them via live chat later and check.

attw
post Nov 9 2020, 11:13 AM

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QUOTE(coolman82 @ Nov 9 2020, 10:59 AM)
I just received call from them to reconfirm again the pre order 🤦
This time even worse ask me my collection is it at maxis seremban (whereas I've chose the Gardens), and the phone colour they mentioned also wrong... Speechless
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Hahaha.... epic fail... I think I better call them to be sure biggrin.gif
attw
post Nov 9 2020, 11:46 AM

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QUOTE(coolman82 @ Nov 9 2020, 11:20 AM)
Ya and I asked them again will I receive any confirmation email they said no.
They still told me the same wait for maxis the gardens to call me for phone collection from 13Nov onwards 🤷
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Maxis just called my wife and told her they have made two reservations for her. 12 Pro Max Graphite and Gold at IPC and Gardens respectively. Except for the phone model, the color and the venue both also wrong rclxub.gif
attw
post Nov 9 2020, 01:15 PM

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QUOTE(meltan @ Nov 9 2020, 11:50 AM)
What kind of fakkup is this? How is it possible to make these kind of mistakes?
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Your guess is as good as mine, hahaha. Anyways, hopefully after the call everything is sorted out.

QUOTE(isr25 @ Nov 9 2020, 11:56 AM)
This kind of bullshit and with the great Maxis scandal in 2016 that made me leave it after 17 years with them (since 1999).
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I almost did that too bro, unfortunately after that scandal I tried different telcos via prepaid cards and unfortunately for me the only telco with decent coverage remains maxis.

QUOTE(kimdami @ Nov 9 2020, 12:37 PM)
I think pre order or new order is no different

They cannot deliver the goods as promised

They just simply pluck in the numbers only and they only request stocks from Apple

Therefore I see majority of the people will only get stock either 18th or 25th

As for walk in, I think they have to wait until December

As for total sales compare Maxis and other Telco

Maxis is rich people Telco therefore they sure have more than 20 times the sales to Celcom or Digi
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Hahaha, I don't consider that to be true, just that lots of people have the same problem I have as above.
attw
post Nov 9 2020, 01:24 PM

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QUOTE(MilesAndMore @ Nov 9 2020, 01:20 PM)
I spoke to Maxis and was advised to ignore the new preferred delivery date. They are aware of this issue as many have called in since this morning. I was assured that I will still receive the iPhone by this Friday.
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Their incoherence for this year's pre-order seems to be next level laugh.gif
attw
post Nov 9 2020, 02:19 PM

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QUOTE(meltan @ Nov 9 2020, 01:55 PM)
You would expect Maxis to learn from their past experiences and improve but then they manage to outdo themselves every year. 🤦🏻‍♂️
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I didn't preorder last year coz my contract was still running during the launch. I just tracked the stock level via their realview website the night before and just showed up at the branch the next morning to secure my unit. It went quite smoothly for me back then.

This post has been edited by attw: Nov 9 2020, 02:20 PM
attw
post Nov 9 2020, 03:03 PM

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QUOTE(meltan @ Nov 9 2020, 02:29 PM)
It seems to me that walk ins have less headaches compared to online POs. Oh well, no point dwelling on it. Let's wait and see what happens on delivery/pick up day.
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Yup, just 4 days to go (5 for me, coz I chose to pick up on Saturday) smile.gif
attw
post Nov 9 2020, 09:15 PM

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QUOTE(raptar_eric @ Nov 9 2020, 08:11 PM)
guys wanna ask, if i choose the upfront payment method, example if phone is 3.5k, can i claim the 3.5k for my tax refund? smile.gif or only applicable to those buying outright from stores like machines?
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It depends on the device price printed on the telco invoice, usually they will separate out the advanced payment
attw
post Nov 10 2020, 10:47 AM

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QUOTE(meltan @ Nov 10 2020, 10:24 AM)
Are they allowed to be roaming the streets at that hour? CMCO liao.
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Hahaha, that's a good question. Although delivery is considered essential service, but at that hour? laugh.gif
attw
post Nov 10 2020, 04:50 PM

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QUOTE(raptar_eric @ Nov 10 2020, 04:38 PM)
wow great job maxis.. i just received call from maxis, they told me they are cancelling my pre-order, cause no stock.. their website oversupplied...

adding on, they told me they will cancel my order online as well, as i've paid upfront payment, however in website still shows order confirmed.. take money, but no stock.. apa macam ni
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When did you make the order?
attw
post Nov 10 2020, 04:56 PM

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QUOTE(raptar_eric @ Nov 10 2020, 04:52 PM)
I made the order yesterday, I do not mind it being cancelled, however online still says confirmed. Then what happens to my payment? I asked online CS, they say its confirmed and just said hope they answered my questions =.=

the shipping date is scheduled for 18th, not 13th, so its the next batch
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Ah, ok. Yeah, it's still shady, especially if you already made the deposit payment already. Hopefully they'll sort it out for you.
attw
post Nov 11 2020, 09:57 AM

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QUOTE(silrave @ Nov 10 2020, 10:40 PM)
ya i curious that too
may be monthly deduction
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Yeah, advanced payment. Will be offset through the monthly billing.
attw
post Nov 11 2020, 09:14 PM

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QUOTE(Area51SE @ Nov 11 2020, 08:35 PM)
Nope. that usually wont happen for Apple products  biggrin.gif
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Well, some folks got a charging brick from Celcom smile.gif

But yeah, no free TVs like Samsung..
attw
post Nov 12 2020, 10:05 AM

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QUOTE(bacardicoke @ Nov 12 2020, 09:55 AM)
any idea when Maxis will offer postpaid 98 for iPhone mini?
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Usually they won't offer the latest iPhones on MOP 98 till about 6 months later. Usually they keep the new iPhones for the MOP 128 and above.
attw
post Nov 12 2020, 02:24 PM

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QUOTE(shernwei10 @ Nov 12 2020, 01:34 PM)
Tried to call Maxis Sunway Pyramid, took so long for cs to pickup, decided to end the call :/ Pretty sure they have some allocated units for walk-in customer right? Any idea if the maxis stock allocation website will be up again like previous years?
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Yeah, that website was how I tracked down my iPhone 11 Pro Max and got it last year biggrin.gif
attw
post Nov 12 2020, 05:33 PM

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QUOTE(kimdami @ Nov 12 2020, 02:27 PM)
Eventually you will come back to Maxis again because Maxis is the best out of the worst
The only downside is their customer service that's all
You talk about connection, LTE , call quality, drop call, never happen
Even happen also many years ago
Other Telco.....talk halfway drop call
LTE ...... cannot even connect or download
Inside mall or deep inside office......no line
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Yeah, happened to me. Ported out of maxis coz I was livid with the way the iPhone 4 launch was handled (I was in that epic queue at Gardens) then went to DiGi, then Celcom and even tried U Mobile at the side. Eventually had to go back to them...

QUOTE(shernwei10 @ Nov 12 2020, 02:33 PM)
Alright, gonna wait for the website tonight if not need to chiong Pyramid Maxis first thing in the morning  bruce.gif
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I don't their website is gonna be updated tonight, best of luck with your Pyramid gambit tomorrow morning biggrin.gif
attw
post Nov 13 2020, 08:28 AM

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QUOTE(sparketh @ Nov 13 2020, 08:16 AM)
Woo Hoo! In klcc getting my phone. Ppl lining up to do walk in.  Not that many. Maybe about 20 in line.
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Seriously in this age of Covid also still got queue? laugh.gif
attw
post Nov 13 2020, 11:16 AM

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QUOTE(ahlin @ Nov 13 2020, 11:14 AM)
Prompt payment all the while, and Maxis decided to charge me advance payment. I straight walk away. They have so many days to inform me but they chose to tell me when I'm collecting my phone.  rclxub.gif

attw Hunting begins once again.
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How much advanced payment they asked for bro?
attw
post Nov 13 2020, 12:58 PM

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QUOTE(ahlin @ Nov 13 2020, 11:27 AM)
Extra 1k something if not mistaken.
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That's a lot. If RM500 or less still acceptable for me.

QUOTE(Ch3n_low @ Nov 13 2020, 11:51 AM)
do you guys normally go for zerolution or normal contract
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Normal contract has the bigger discount

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