Maxis iPhone Discussion Thread V9, It Keep on Rolling!!
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 Nov 5 2020, 07:58 AM
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#3001
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All Stars
32,468 posts Joined: Mar 2005  
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QUOTE(Area51SE @ Nov 4 2020, 10:05 PM) Is the human customer service agent available 24/7 or there's a specific time? It's a chat bot, but you could eventually ask to speak to a live agent. Not sure if it's 24 hours though. |
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Nov 5 2020, 01:49 PM
Show posts by this member only | IPv6 | Post
#3002
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Junior Member
139 posts Joined: Dec 2011
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QUOTE(takky @ Nov 4 2020, 10:23 PM) If I want to trade in my old device, I need to walk in to sign up the iphone 12 contract? cannot do online preorder? Maxis do have an app (Maxis trade in). Check it out. And yes, you have to go Maxis centre to trade in so most probably have to wait after the preorder to do that. In any case ask Maxis for clarification. |
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Nov 5 2020, 11:15 PM
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#3003
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Junior Member
20 posts Joined: Apr 2019
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anyone using ip7+ on ios 13? is volte working for you at all? Do I have to call maxis to activate it or something?
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Nov 6 2020, 09:46 AM
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Elite
7,826 posts Joined: Jan 2003 
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QUOTE(attw @ Nov 5 2020, 07:58 AM) It's a chat bot, but you could eventually ask to speak to a live agent. Not sure if it's 24 hours though. I was dealing with the chat bot (via the Maxis WhatsApp channel) which can switch to an agent but the turnaround time was really slow. The human agent at times took 2 hours to respond back  |
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Nov 6 2020, 10:00 AM
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Senior Member
1,335 posts Joined: Dec 2010
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QUOTE(Mavik @ Nov 6 2020, 09:46 AM) I was dealing with the chat bot (via the Maxis WhatsApp channel) which can switch to an agent but the turnaround time was really slow. The human agent at times took 2 hours to respond back If you want quick respond then better call 123, way faster  |
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Nov 6 2020, 10:11 AM
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Elite
7,826 posts Joined: Jan 2003
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QUOTE(ahlin @ Nov 6 2020, 10:00 AM) If you want quick respond then better call 123, way faster Of course but I was testing their response time on WhatsApp. So at least now I know how long it takes for their contact centre to respond back. |
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Nov 6 2020, 10:18 AM
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Junior Member
661 posts Joined: Jul 2005 From: Kelana Jaya
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QUOTE(Mavik @ Nov 6 2020, 10:11 AM) Of course but I was testing their response time on WhatsApp. So at least now I know how long it takes for their contact centre to respond back. The live chat on their site is slightly better. |
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Nov 6 2020, 10:33 AM
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Senior Member
1,335 posts Joined: Dec 2010
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QUOTE(meltan @ Nov 6 2020, 10:18 AM) The live chat on their site is slightly better. Isn't their live chat redirected you to Whatsapp? |
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Nov 6 2020, 10:37 AM
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Junior Member
661 posts Joined: Jul 2005 From: Kelana Jaya
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QUOTE(ahlin @ Nov 6 2020, 10:33 AM) Isn't their live chat redirected you to Whatsapp? Is it? I've not used it in awhile. This was before they created a WhatsApp account. I didn't even know they had one till someone mentioned it the other day. |
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Nov 6 2020, 10:49 AM
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Senior Member
1,335 posts Joined: Dec 2010
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QUOTE(meltan @ Nov 6 2020, 10:37 AM) Is it? I've not used it in awhile. This was before they created a WhatsApp account. I didn't even know they had one till someone mentioned it the other day. Ya, now when you click live chat it will redirect you to Whatsapp, but I do prefer their old live chat where the reply is instant. |
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Nov 6 2020, 06:25 PM
Show posts by this member only | IPv6 | Post
#3011
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Newbie
37 posts Joined: Jun 2016
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Guys, where do i check maxis non return device fee? Cant find it anywhere
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Nov 6 2020, 07:40 PM
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All Stars
32,468 posts Joined: Mar 2005
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Come on maxis... Release the plans already!
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Nov 6 2020, 07:40 PM
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Junior Member
661 posts Joined: Jul 2005 From: Kelana Jaya
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QUOTE(attw @ Nov 6 2020, 07:40 PM) Come on maxis... Release the plans already! Haha. No way that's gonna happen bro. |
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Nov 6 2020, 07:46 PM
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All Stars
32,468 posts Joined: Mar 2005
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QUOTE(meltan @ Nov 6 2020, 07:40 PM) Haha. No way that's gonna happen bro. I'm just refreshing their homepage incessantly hahahaha... |
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Nov 6 2020, 07:59 PM
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Senior Member
1,335 posts Joined: Dec 2010
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QUOTE(attw @ Nov 6 2020, 07:46 PM) I'm just refreshing their homepage incessantly hahahaha... Patient, it only will out by 9pm  |
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Nov 6 2020, 08:00 PM
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Junior Member
661 posts Joined: Jul 2005 From: Kelana Jaya
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QUOTE(attw @ Nov 6 2020, 07:46 PM) I'm just refreshing their homepage incessantly hahahaha... Haha. I just refresh by the hour. J.alexander liked this post
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Nov 6 2020, 08:03 PM
Show posts by this member only | IPv6 | Post
#3017
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Senior Member
585 posts Joined: Mar 2006 From: xia's heart , !
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What's with the secrecy? Why can't they release the plans in advance?
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Nov 6 2020, 08:04 PM
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Junior Member
661 posts Joined: Jul 2005 From: Kelana Jaya
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QUOTE(cusx @ Nov 6 2020, 08:03 PM) What's with the secrecy? Why can't they release the plans in advance? Competition from other telcos. |
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Nov 6 2020, 08:06 PM
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All Stars
32,468 posts Joined: Mar 2005
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QUOTE(ahlin @ Nov 6 2020, 07:59 PM) Patient, it only will out by 9pm QUOTE(meltan @ Nov 6 2020, 08:00 PM) Haha. I just refresh by the hour. Hahaha, yeah, I know, it was a fool's errand |
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Nov 6 2020, 08:27 PM
Show posts by this member only | IPv6 | Post
#3020
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Senior Member
585 posts Joined: Mar 2006 From: xia's heart , !
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Currently I'm on Maxis 128 plan with 120GB.
Do I get to keep the 120GB when I sign a new contract? or does it fallback to 60GB? This post has been edited by cusx: Nov 6 2020, 08:30 PM |
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