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Samsung Samsung Galaxy Note 7 Official Discussion V9!, Discontinued on 11 October 2016 :(

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post Oct 18 2016, 11:07 PM

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QUOTE(lawrencek @ Oct 18 2016, 11:02 PM)
I just return my phone to Samsung Paradigm. According to them this is the new form. You have to return everything if you refund and only get to keep all accessories if u exchange to s7 edge.
[attachmentid=7809977]
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If accessories not returned, then the phone could not be refund? Like this Samsung will face a big problem. Because those accessories they want calculate with the customers... SME....
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post Oct 19 2016, 12:24 AM

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QUOTE(nexona88 @ Oct 18 2016, 11:35 PM)
+1

just give the phone is enough..

but I guess some of the dealers / telco got the wrong info  devil.gif  bruce.gif
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Previous recall also same thing happened. Courts insisted return all accessories while Livechat with SME saying has issued full memo to partnersregarding accessories not required to return. SME promised to call back but after 5 times Livechat, the CS no call back.
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post Oct 19 2016, 07:10 PM

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QUOTE(desmondk @ Oct 19 2016, 08:58 AM)
Dollar to dollar... We have extra RM50... what else to complain?
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Dollar to dollar, we pay more for the phone at RM2.8k preorder price.
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post Oct 21 2016, 08:36 PM

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I was told that we could get a refund from the nearest nearest Samsung Express Service Center to lodge a refund
and to hand in your Galaxy Note 7 device. The refund will be done at the preorder price of the Galaxy Note 7 (10% of the RRP- RM3,199.00, which is RM2,879.10).

I think this is useful for those YES customer. I am a Courts customer, therefore, I enquire as well through Samsung Livechat. But before hand, I was advised by the CS that I need to give a call first.

Secondly, I was told that the below are required for refund:

1.Note7 Device
2.Note7 Box *Customer to keep FOC accessories (Wireless Charging Stand + 10200mAh Battery Pack) and inbox items (Charger, earphones etc)
3.Copy of Bank Statement Header (Full Name , Account Number, Bank) to ensure accurate info for online bank transfer)

And lastly, I tried to ask whether SME would consider offer a better compensation for NOTE 7 user.

Attached Image

What does that mean?
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post Oct 21 2016, 08:36 PM

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QUOTE(bansai @ Oct 21 2016, 08:29 PM)
They just lumped all computers, books, sports, etc all together. Buy phone means can't get deduction on the other items.
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They are smart. In the long run, they win!
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post Oct 21 2016, 08:52 PM

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QUOTE(bansai @ Oct 21 2016, 08:48 PM)
Already win from the start. Products already has import duty and gst . Zzzzzz

Blardee con job.

Back to n7

Young boy whom can't even string one proper sentence in English demanded me to send my phone back today. In his words, it was "This is ***** Samsung. Send your note 7 in Friday." I was outstation and couldn't give a hotdog about what he wants.

My last Samsung product. Won't consider another after this level of customer service, and I'll be hammering the phone before sending it in. Already bought another phone as a substitute.
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LOL. Chill, bro. I hope SME actually understands what is "inconvenience" they have caused to the customers. Maybe they thought the customers are a bunch of people who are very free and could do what they have instructed. doh.gif
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post Oct 22 2016, 08:26 PM

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Why the water resistant phone is important...

http://www.utusan.com.my/berita/luar-negar...-nyawa-1.397782

Sorry, not NOTE 7 but S7. Still, water resistant is important. biggrin.gif
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post Oct 23 2016, 07:55 PM

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QUOTE(-kytz- @ Oct 23 2016, 07:39 PM)
Samsung Considering Offering Galaxy Note 7 Customers Discounts On New Galaxy S8, S8 Plus And Note 8 Upon Release

http://www.techtimes.com/articles/183031/2...pon-release.htm

Something that I expected as well smile.gif
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Don't think this would happen for SME.
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post Oct 24 2016, 07:48 AM

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QUOTE(qawyhamz @ Oct 24 2016, 07:24 AM)
Just call their call center for conformation; it seems from previous forumer reply only certain courts store accept refund/exchange
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Can arrange with Samsung Service Centre.
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post Oct 24 2016, 03:55 PM

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QUOTE(blacktubi @ Oct 24 2016, 03:06 PM)
You returned yours to Samsung service centre?
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I plan already, just wait I'm free since I'm outstation now.

Livechat with Samsung, the CS asked me to call and make arrangement with Samsung Service Centre. Not a problem he said. smile.gif
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post Oct 24 2016, 04:29 PM

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Note 8 definitely a must wait! biggrin.gif
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post Oct 24 2016, 05:11 PM

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QUOTE(vignaroli @ Oct 24 2016, 05:09 PM)
THE ARTICLE SAID FOR KOREA USER CAN EXCHANGE S7E AT HALF PRICE.

SO I THINK THE CALCULATION IS LIKE THIS:

RRP for N7 is 3199 -10% = 2879.1
previous N7 user can exchange S7E for HALF PRICE -> 2879.1/2 = RM1,439.55 + 1439.55 CASH REFUND
if S8 upgrade program, you returned s7e and get new s8, thus ur s8 cost is RM1,439.55
but that is for korea case only la.....in here only can day dreaming.
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Or is it, RM2879.1 - RM300 (REBATE) then only divided by 2?

Yea, our market here is only maybe the most 8000 units of Note 7. SME or Samsung won't care...
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post Oct 24 2016, 05:25 PM

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QUOTE(jrrsim @ Oct 24 2016, 05:20 PM)
Theoretically, IF SME offers this:

Swap to s7e for rm300 rebate (phone price rm2579.1)
Next year note 8 is out, pay additional RM1500 to swap to note 8 (return s7e)

Total paid: RM4079.1

Would anyone want this deal?
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Sorry, no.

With that price, it's almost the same like Fruit Phone. Throat slitting...
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post Oct 24 2016, 05:33 PM

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QUOTE(TOMEI-R @ Oct 24 2016, 05:31 PM)
I dont think SME is going to do any of that. Samsung is a homebrand in Korea and they have to retain consumer loyalty. In Korea itself, they people are very loyal towards the Samsung brand and this is some form of compensation for them. I highly doubt it would happen here in Malaysia.
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Just hope and pray this would happen in Malaysia. Don't forget, with Malaysia, semua boleh! biggrin.gif
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post Oct 24 2016, 05:35 PM

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QUOTE(bmwlover @ Oct 24 2016, 05:34 PM)
What i meant was they prepare ahead or dey have device on the spot ready,, tried calling but cant get through
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If you scroll through few pages back, it seems that YES is not really responsive with regards to this matter. Maybe you could try Live Chat with Samsung to get a better answer for this.
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post Oct 25 2016, 06:24 AM

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QUOTE(eagleknight @ Oct 25 2016, 03:59 AM)
Good morning.

Can we transfer the 1year Samsung Screen Protection Warranty given by Samsung on 1st Note 7 recall to the S7 Edge after exchange from Maxis?

If yes, how to?

Thanks.
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Based on Samsung website under FAQ, it can be transferred.
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post Oct 26 2016, 07:50 PM

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QUOTE(qawyhamz @ Oct 26 2016, 07:28 PM)
Just send it today, the manager quite shocked i want refund.

Then he ask for bank/credit card statement with the detail of the note 7 purchase; i said i thought just want my bank acc so can transfer there. He said courts may transfer back the way that i purchase it; which is credit card. But he take anyway my bank account number.

Anddddddddd 3 weeks for refund, i said stated that 5 day only; he said dont know how SME did it. But it is the way courts do refund.

He also noted there only return phone and box. Did not ask about accesories.

Courts Setapak.
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Got take away your S-pen souvenir? tongue.gif
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post Oct 31 2016, 11:28 AM

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No more new version thread?tongue.gif
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post Oct 31 2016, 01:05 PM

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QUOTE(ebackbone @ Oct 31 2016, 11:45 AM)
can someone else create instead of sengkin95? he's just basically thread starting here and there but rarely does any update. but without updates to the front page, everyone is like headless chicken running around in the post repeating questions
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TS jumpship fruit phone mah. tongue.gif
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post Oct 31 2016, 01:06 PM

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QUOTE(jrrsim @ Oct 31 2016, 11:46 AM)
v10, bye bye thread?
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Compensation Thread. Lol
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