The refund is very complicated. Digi is yet to refund the extra 10% discount from SME to all Note 7 buyers. If extra RM200 rebate, then those opted for RM98 plan with pricing of RM1880 will be RM1680 if exchange with S7 edge. How about the promised 10% discount?

A simple math calculation- Extra RM20 ( RM100 24 months contract vs RM80 contractless plan)- total cost equates to ~ RM2180, which does not make any significant reduction if opted for bundle purchase.

On the other hand, the iPhone 7 plus is a good deal. For the 32gb , you still get some money back from Digi. No need to top up at all. For the 128gb , you only need to top up 381.

Gonna opt for the 128gb ip7plus. Yes, it's still a downgrade compared to the note 7. Bo bian, have to suffer for 1 year . What's good is that iPhone tend to have high resell value , meaning my note 8 next year would be free

for the refund - what info do they need? just bank account number & name and they will bank in?

Hope next year we'll have a note with a removable battery & wireless charging.... yet IP68....128GB, 6GB RAM and 4k HDR display....

Has anybody encountered the news that AirAsia has banned Samsung Note 7?

I have read some news stating that indirectly (ie. major airlines) banning the Samsung Note 7.

Same price we have to pay but downgrade to s7e, really unacceptable! Maxis reall don't care about their customers now!

Really we have one case in Malaysia? Got a link to that?

yeah lo. now i worry my phone explode in my house. to avoid that i have to bring along everywhere with the phone inside the box   so troublesome

Your Midvalley centre is hopeless.
Yesterday went there to get an idea on how will the Note 7 recall program proceed and your people there have little or no knowledge on this. All they know is to sell the IP7 plans.
- When asked how to exchange, said no stock, when coming don't know.
- When asked refund process, don't know also.
- When asked new package, super fast response with all the necessary papers.
If you are sincere in retaining customer, please be more professional.

We hear you. We apologize for unpleasant experience at our Digi Store. As for your queries, since Note 7 is recalled, there is no replacement of Note 7 at all 😞 Digi however, will collect the full set device from you and cancel your contract without any charges. The refund will be processed within 3 weeks.  At the same time, Digi offer RM200 discount for Note 7 customers when you sign up for S7 Edge or iPhone 7 ya...  All you need to do is just walk-in to our Digi Store to return the phone and sign up for any of the 2 models.

Hope the above clarifies your query.

Do PM us if you need further assistance.

The issue is your branch knows nothing about it.
My contact is XXX-XXXXXXX Please check on this and advise how much refund I will be getting.
And, as far as we are aware of, samsung Malaysia only need the box and the phone, all accessories inside the box we can keep, as well as the freebies during pre order.
Please get somebody that knows about this to get in touch with me on the abovementioned phone number. You should be able to trace what is the contract attached to it right now.

  moon cake box can ke? still made of paper or tin wei 

Hi, may I know which DIGI centre you go. I think most of us will go different DIGI centre. Last Sunday I went to DIGI Garden, even confirm from their own Supervisor, it only need the phone and box to get refund. In fact, I bring all the accessories to there. They said dun need, just phone and box only. Phone is with S-pen,

For those DIGI one, please mention which DIGI centre u go ya. Dun confuse ppl here. If gt problem, can proceed to DIGI Garden. I think DIGI Garden more profesional of all the DIGI centre I been before.

Digi I am deeply disappointed on your way of handling your loyal customer who is holding a NOTE 7. I went to your Gardens Digi Center yesterday and was informed for the following issues: (1) Sorry we couldn't let you know how much is the refund for the phone, you will only know that after you received the cheque in probably 3 weeks time, no comment (2) Sorry we could't trace your purchase of this phone but yes we know you are our customer (3) No refund of any accessories you've bought for your phone. Anything please liaise with Samsung (4) If you are returning your phone and buying the S7 we will give you the refund of RM 200 but sorry we do not have stock. We have no idea when will we be having it so please ask different Digi Center to check. That's no longer our problem (5) You must return the phone before 12 Nov otherwise we won't be liable at all. A believe any customer will not be able to bear with this kind of answer. You are now telling us none of your business for every valid questions that I have posted to you. There is no call from Digi like the first recall and you are assuming one simple SMS will be able to resolve your problem. It doesn't even resolve my problem even when I have visited your store. Put yourself in customer's shoe and try to be a problem solver than an irresponsible service provider. We don't deserve for all these passive answers. Hopefully you can take this complaint seriously. What I need is someone who is willing to resolve this problem sincerely with a loyal customer.

more for those who bought from Digi...

things to consider...
* device price
* advance payment <-- so, this one... how
* GST on the above two items <-- how considering the above is being refunded to us... considered as donated to govt?
* rm319 rebate over 24 months <-- pro-rated for your last bill/ month in this contract?
* 1 month rebate for first recall

Note7 owners who got their set from Digi...

seems Digi has clarified what needs to be returned...

see:
so now, it's in line with what Samsung Malaysia is asking -- basically just the phone (with the SIM tray and S-Pen) and box.

Want to know too...since i bought from senheng with cc

hi all, i just call courts regarding the refund and they said only can refund back to my credit card which i use to buy from them, then wen i call to credit card company (c*t* bank), they mention i can withrdraw the fund but is with 5% charge (consider cash advance) wtf lo =.="
so i would like to ask, has anyone tried to bring like your saving account bank statement and ask them refund to that saving account instead ?

Once you owned a Note 7, other phones doesn't look sexy anymore.....