Ooooo now I know.
Go to centre, the people would MNP for you.

ya I know
so is it better for me to MNP 1st instead wait got stock then only MNP + Sign up

because if I not mistaken need to wait until I successfully ported into Digi then only can sign up plan from Digi

ip7 got offer plan for digi48? i call helpdesk they said no . even website also don hv the plan

mnp lo

I use galaxy note 5. I manage to get LTE A speed but the signal still showing 4G, not 4G+. When I swap with Maxis sim card, it will immediately show 4G+.

Does this my phone problem or Digi problem? Does anyone got their phone show 4G+ with Digi?

Might be Digi's problem. You may connected to Digi LTE-A network, but just no indicator

Mnp from umobile to digi.. felt stupid for using the so called "unlimited data for video onz".. even with full bar 3g coverage at my area.. speed n latency very suxorr.. cant even finish my monthly quota due to speed like siput.. complain with u mobile.. 4 people using postpaid at my house.. the respons was simple.. "youre at the edge/border of 3g coverage" and thats it.. WTF!! now with digi.. got 4g coverage.. very stable 4g all day usage.. am a happy camper since.. pls maintain like dis ya digi..

Welcome to DEE GEE

BTW, you are only 4 UM postpaid user.
I heard that UM CEO complaining UM 4G Download Speed is slower than Upload Speed
i wondering he himself not aware the marketing dept strategy/plan that making the network congest?

Mind to tell me your home location?
Wanna know if digi tower near your area or no so you can have better connection

This post has been edited by prosibu: Nov 7 2016, 12:27 AM

U Mobile 4G network in most places in Klang Valley except Berjaya Time Square are becoming reversed asymmetrical network. The worst I ever experienced 1.28Mbps download and 12.56Mbps Upload on a freaking LTE network.

UM ceo complaint? should ask her come to feel why some times signal show h+ but load just like turtle speed.

Live in some rural area.. 😂

Bandar tenggara kulai.. was shocked previously to know that my area got 4G coverage actually..

after they create promotion videoz.. line become worst.. yes that time annoy range 384 to 1mbps line speed. now using 4g.. 20 gb also quick bye bye.. old days 20gb umobile hard to finish because lag and video onz.. bye bye no use slow

if the location is correct, you got 2 sites serving you
but only LTE 1800mhz yea

as long as my average download speed maintain above 10mbps is ok with me.. if compared with umobile, hardly can reach 2-3mbps.. yeah.. really that bad... i thought its was only at my place.. but when visited my brother's house at usj.. still the same.. now all my family members wanted to port to digi.. LONG LIVE THE WEEKEND!!!!

Can help me to check my location,
Jalan Lumba Kuda, Johor Bahru

I currently facing the worst technical support from Digi. Basically this the issue is that, when someone tried to call me, they will hear ringing tone but my phone does not ring. I won't know if someone calling me. I am on 4G network, data work fine and fast, can sms, can received sms, whatsapp call and message work fine, I am call out (outgoing call) but cannot receive any incoming call. I have two digi postpaid line, both also same problem using different phone. I have tested, if go to opposite taman, it work fine, I can received call (as in incoming call will ring) but when I go back to my own place, the same thing happen again. Incoming call won't right. This have happen since last monday. I reported to their helpline, no respond. On third day, I called again, all the helpline can do is postman service, forward to their technical department which will take two days to respond. After two days, they called but I was at meeting so I didn't answer the call. I called back the next day, to my surprise, the helpline so called "consultant" can tell me, technical tried to call to get more details. So I asked, what details. I have been very detailed in my complaint, everything is mentioned and tested for. What else they want? So he say, they wanted to me to turn off my call forwarding. I damm piss off, give them a real lecture. 1) If they would have checked, they would know I have two line, one which have no call forwarding and I have already mentioned, both not does work, clearly they did not check and bother to go over the location to do testing (lazy work, expect customer to test for them) 2) it took them 5 work days to ask me to do this stupid thing. 3) digi helpline is postman job, everytime call, we will forward your request to technical department and they will get back to you in two working days, basically they cannot do anything, cannot faster the escalation, cannot bring forward cust urgent request. Nothing but postman job. Now "everybody can be digi consultant". Do postman job. 4) I sent email to your helpline, took them 3 days to respond with template asking me information. If they would have done their job, they can check my email and all the information is there. my email is registered as they can sent bill to me. 5) Till today, still same problem, not solved, no status and their technical people have been sitting on their ass on one whole week which did not bother to go to customer location to do checking.

This post has been edited by pwf: Nov 7 2016, 12:57 PM

wow.. some issue you got there.. hopefully can settle lor.. wait for posibru to check you location..

Coverage wise, seems there is a site covering your place.


I suspect 2 things,
1) you at 4G border, hard to explain here but can you force your line to 3G and test for few days?
2) you accidentally roam to SG, cause other ppl require more time to reach you.

Try 1st one la, hope it helps

This post has been edited by prosibu: Nov 7 2016, 02:29 PM

Thank you for the information.

Well, I am sure that I am not on roaming. By the way, one of my line have no roaming. And my broadband line (which is Digi as well) have no roaming. So you can rule out the roaming.

Well, I can test the 3G but it is strange as I have almost full bar of 4G signal and all other thing, (data, sms, outgoing call) work fine except incoming call. That shouldn't be the case. If signal is the issue, should it affect others as well? If the line is bad or I also cannot make outgoing call I understand but just incoming call not ringing, I wouldn't think is due to the 4G signal. Anyway, I will try and see.

Sorry to interrupt.. does this issue related with voLTE.. since he did say that he had full bar 4g.. but maybe the 3g (for calls) coverage/connections are bad.. lulz..

Good catch