well i did escalate and complained. However do i need to always check statement & argue with cs? They already mark apple pay as 1x point even confirmed retail shop is verified to get 5x. Those using VS card, you may want to double confirm if u really get 5x point on shopping at retail.

How many people are so free to check statement on point awarded? It wont be easy when got so many transaction unless it is big purchase & which transaction is using paywave, pin or applepay. Besides, i dont think it is CS problem. It is HSBC system. The system will auto calculate the point and award to user on statement date. Mean it is confirm applepay mark as 1x since availability for applepay from HSBC already few years, just that some people dont realise and bother to calc the point

i dont mind to share which shop that i did the transaction. It is Apple Switch retail. It is common to use applepay at apple shop.  I want to see if really get 5x point on retail shop on that day.