its better that the technician don come.
this is wat i experienced :
yesterday, phone error, cannot call in, but line working perfectly for broadband
call up 100 for telling them phone error, CS tell me technician come

yeas, technician arrived to my house an hour later, im working, mom at home.
mom let him in, the Damn technician (RUDE Mother Faker) walk in like his own mansion
screw up all my perfectly 'Hided' telephone / Lan line, yes, RJ15 & RJ45, mess up my bedroom's line, tell mom that need rewire, cost me RM50-150, give phone no. and 'Bye Bye'.

When i arrived home, mom told me the situation, Furious bout the technician, WHO THE HELL HE THINK HE'S, ROOM RAIDER??????, anyone of u like ur room been mess up by a stranger???, i din owe him any $$$.

Then, checked my phone, totally no DIAL TONE, Broadband totally off. The mother faker not solving my phone problem, yet giving me somemore.

Solution :
Go buy 12meter copper line at shopping mall, do some re-wire myself, wa-la. everything fine.......can online back.

mother faker bullsht nouse TM Technician come in messing up when i complain for phone error........u believe or not? for TM, better believe how rude their technicians are.