No use lah..how to get them to fix for good this prob?

1. Error 678 cannot connect for 3 days
2. Techie calls up n ask to test line in morning, can connect amongst 718 password verification timeout errors, only can get 60.48/60.49 IPs
3. Stimx works from morning to 11.35am, then goes dead for every site
4. Reconnecting brings u back to error 678 again till now.

(on dialup stoneage now)