If the cause of the problem is not TM's fault, you will be charged RM 53.60 for requesting technical support.

Anyone got called from TM telemarketing ?

The lady say I'm entitle to upgrade my 30mbps to 50mbps. At first I thought wah so efficient the free upgrade starting already.

After bla bla then she say got offer now only RM 219 instead of RM 249. knnccb potong stim liao, straightaway no mood... wasted my time and just say goodbye to her. 

Been wondering whether I am eligible for the free upgrade, TM sent me a "Thank You Surprises" SMS just now.

So guys, be alerted. From now on, TM will either send you a SMS or email anytime, as a proof showing that you are eligible for the free upgrade.

I suggest you be careful and read the terms and condition thoroughly.

Currently the terms and conditions clearly states that NEW subscribers from 1 December 2016 to 31 December 2016 will be eligible for a free speed upgrade IF they REGISTER and INSTALL before 31 December 2016. So if you register but install date after 31 December 2016 then your not eligible.

Secondly, they have not mention ANY free upgrade for current Unifi user whether its VIP 5 to 20 to ADV 30 or 50. There is a new terms and condition that have been updated TODAY that is vastly differently from YESTERDAY which removed the clause regarding upgrade for CURRENT UNIFI USER.

At the moment, the only user that's confirmed to get a free upgrade in 2017 is the people registering a new UNIFI and INSTALLING it between 1 December 2016 to 31 December 2016.

Lastly, before this the TNC states that special packages such as OKU is not eligible for free upgrade BUT TODAY its been removed. I called TM today and asked if Vip 20 get free upgrade and they don't know. It seems that your more likely NOT getting anything if your already a Unifi user so this "FREE UPGRADE" is mostly for NEW user.

Refer here: https://www.tm.com.my/speedupgrade/Pages/index.html

TNC: https://www.tm.com.my/speedupgrade/Pages/as...peedUpgrade.pdf

FAQ: https://www.tm.com.my/speedupgrade/Pages/as...Website_Eng.pdf

If anyone want to correct me then your very welcome as I'm just as confused as everyone regarding this nonsense.

Yeah. Technically, it is slower but when they are doing speedtest, their speed test result can reach 31Mbps or even higher. Mine only get 28Mbps and I am using FTTH. I just wanted to share my personal experience to evrryone.

FYI, I have 3 friends who stay in high rise building and they are using VDSL not FTTH. To your surprise, three of them achieve more than 30Mbps speed. Whereas, I'm still stuck at 28Mbps.