1. When they call you, make sure to take a record of the phone number & name of the contractor that comes

2. There are 2 types of installation:
A. For Full Fibre: The free installation is free for the first 15 meter from the point where they drill a hole in your house.
B. For VDSL: The free installation is free for the first 15 meter from the telephone port on the wall of your house

If they say the 15 meter is counted from the pole, they are trying to scam you, if they do this, quickly call TM helpline at 100 and report it straight away infront of the contractor. Even if they apologize, continue with the report, request TM to send another contractor. Provide the phone number and name of the contractor to the TM helpline

3. Make sure you have TV/LCD Monitor with an HDMI port so they can test the HyppTV

I'm still using Google DNS until now, still working without any issue
Nonsense. Sape suruh pakai router TM, get a 3rd party router and you won't have that limited connectivity issue
I've been using UniFi with ASUS routers for nearly 6 years now, never had the limited connectivity issue
No, UniFi ports is limited, you lambat register, you terlepas la.
If port is finished, you may have to wait between months to years for TM to install another port, so act fast
What cable?
Telephone pole? If you're living in a landed house, you will be getting the Full Fiber
Only apartment & condos get VDSL
To me, it doesn't matter what router they give you, they're all crap. That's why I've always been using ASUS routers all through 6 years I've been with UniFi

Test what you get first. If you're not satisfied, then only buy a 3rd party routers
As I've mentioned earlier, you need to have either an LCD TV or LCD monitor with an HDMI port. Refer to the image below for what HDMI port looks like:


If your LCD monitor only comes with a DVI port, then you'll need a DVI to HDMI converter like the image below


And this is how DVI port looks like:

Save more money so you can jump straight to ASUS RT-AC68U
Or buy through installment with 0% interest using Maybank EzyPay
They will need the LCD TV/LCD Monitor to test it right away
Even if you won't be using it, they still need it to test HyppTV

I didn't install too, just tell them not needed. They will not install for you.
Saves their hassle.

RM 199 free call

RM 179 free 600 min after that charge.

Standard RM 179 has no free calls unless your dealers/agents have special arrangement for you.

Need to call if u forget ur password. Or if u have the order job sheet then no need since it is listed there.

That is internet connection indicator. Green light is internet connected, Red light is internet not connected. Try restart router to reconnect.

Log in to 192.168.0.1 and check the status. Try manually click the connect button. if still cant connect please check your BTU indicator.

may i know when you apply your unifi service?

i applied on 06nov not sure can request to cancel the free call or not which is from 199 to 179

thanks,,

thanks for the info....

will email tm to request to cancel off the free call...saving $$..
btw , hypptv pack (mine ruby pack)... possible to removed as well? rm30

i'm not interested with free call but my mum does.

very confusing i don't think got free call (RM 179) but the TM receptionist said got (during registration) then another said nope (during streamyx termination) literally, they confused with RM 179 vs RM 199 

obviously, no free 600/1000 min for RM 179 package. TM insisted no package for 1000 min exist.

never mind once the streamyx officially terminated, i'll try to talk nicely with them again since my bro, mum & myself heard what she said verbally w/o any black & white (triple confirm)

@fruitie what's yr the average down & up? thanks.

i'm stuck with 28.xx down (highest) & 10.xx up (almost every speedtest i received this value)

average down is between 25~27. apparently, i can't achieve 3x.xx down. if no mistake i rmb yr speed always hit above 3x.xx right?

Never encountered any user complains here, maybe because most users are 30M users. I'm waiting for it to upgrade my speed but I think by then, many will be upgraded too and TM may cap the speed to 48M?