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Samsung Samsung Galaxy Note 7 Official Discussion V7!, Replacement scheme starting from Sept 29

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jerryhean
post Sep 23 2016, 06:28 PM

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SME heard and responded to customers rants in the Facebook after all...
jerryhean
post Sep 23 2016, 06:52 PM

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QUOTE(Max2006 @ Sep 23 2016, 06:48 PM)
Samsung Galaxy Note 7 software update: More than just a green battery icon

http://www.zdnet.com/article/samsung-galax...n-battery-icon/
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Nice new features, a great welcome to new note 7.
jerryhean
post Sep 23 2016, 08:01 PM

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QUOTE(diners @ Sep 23 2016, 07:41 PM)
so note7, i'll stay, patiently waiting for note8, if any  rclxm9.gif
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Note 8 definitely have to come out stronger than any note ever made. Samsung have to bounce back and reclaim customers confident, that is the way to do it, more stringent QC and testing. If they don't learn from this fiasco, dont know what to say...
jerryhean
post Sep 24 2016, 12:20 PM

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Those who want to call people cheapskate restard what so ever please let the message pass through the brain first before coming out from the mouth or to the hand. For those who think they are good please go do some charity, standup for those being bully, confront those who litters, cut queues, go on emergency lane etc. Don't call people retard etc when they didn't do any harm to you.
Those who has been informed to return the phone and box only, then it is up to them what they want to do, they can choose to keep the accessoris or return is up to them.
This is about your right as consumer, and follow the instructions. If the instruction from SME is to just collect the phone and box, why others doesn't follow? Want to take advantage of consumers just like what happen to the SP with some charging high price to customers who is not aware? We are here to share information and hopefully be useful to others. Peace guys!

This post has been edited by jerryhean: Sep 24 2016, 12:21 PM
jerryhean
post Sep 26 2016, 01:55 AM

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QUOTE(billy_overheat @ Sep 26 2016, 12:19 AM)
Dang, my wife dropped the phone and cracked the edge. Can it be swapped still? Adui.
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Try and see , hopefully they understand and allow the exchange. If cannot maybe forgo the screen crack protection? I don't know, just giving opinion if it were me. Good luck bro.

jerryhean
post Sep 28 2016, 08:31 PM

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jerryhean
post Sep 29 2016, 08:27 AM

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Get the party started !
jerryhean
post Sep 29 2016, 09:05 AM

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QUOTE(monked @ Sep 29 2016, 08:55 AM)
Hmmm? Seems like most of my friends are getting phone calls from samsung to make appointment to collect their phone . But I did not receive anything from klcc. Just walk in?
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If me I will walk in.
jerryhean
post Sep 29 2016, 10:18 AM

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QUOTE(jacky91 @ Sep 29 2016, 10:13 AM)
Changing my phone without hassle. Just return box and phone. Accessories i keep.
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Changed already?
jerryhean
post Sep 29 2016, 12:06 PM

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QUOTE(jerm @ Sep 29 2016, 11:47 AM)
Anyone done theirs at YES 1U?

Wanna know if they are just taking box and phone, sans s-pen
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Since I am overseas my wife helped with the exchange from YES. They need the phone with accessories. My wife called ask me how... Too much hassle I just told her give everything back to them.
jerryhean
post Sep 29 2016, 12:12 PM

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QUOTE(jerm @ Sep 29 2016, 11:57 AM)
well that sucks. interesting when i got a call from someone in YES called Agnes saying the phone and box only is needed. ugh.
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I called Agnes and she said sorry she got the wrong info, need to return. My wife returned all. Don't want her to waste time trying to clarify with YES staff. Just wish all the parties working on same page, well guess not, nvm la...
jerryhean
post Sep 29 2016, 12:17 PM

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YES exchange comes with goodies bag with Amos cookies and mineral water.
jerryhean
post Sep 29 2016, 07:41 PM

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QUOTE(pohsze @ Sep 29 2016, 01:26 PM)
hey may I know what did you submit?
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Complete set. Plastic also gave back.
jerryhean
post Sep 29 2016, 07:44 PM

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QUOTE(jerm @ Sep 29 2016, 06:55 PM)
Yes 1u takes from New box what is missing from old box. Wtf. Didn't realise my usbc adapter was not in there, so they took it from the new box.

Am at Samsung itself now, there is an SME guy here, I've done my complaint to him, waiting for a call from someone in SME.
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That is what they told my wife also.
jerryhean
post Sep 29 2016, 08:50 PM

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QUOTE(nexona88 @ Sep 29 2016, 08:18 PM)
Wah just few days ago manufactured..
Really new unit rclxms.gif
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Ada bau kedai? tongue.gif
jerryhean
post Sep 30 2016, 03:37 PM

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QUOTE(yvonnesoo @ Sep 30 2016, 03:35 PM)
cant help. sold mine  tongue.gif .buy now from current user got extra if they provide.. else buy at relaunch definitely got stuffs also but different promo. don't think will be that great as pre ordered user i guess..
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Haven't open my sealed unit, not back to MY yet. To sell or not leh? Hehe...
jerryhean
post Sep 30 2016, 04:01 PM

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QUOTE(raymondtong94 @ Sep 30 2016, 03:55 PM)
To those whom bought extended warranty before, has Samsung refunded to you? hmm.gif
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SME called before to get the refund from 29th Sept. Going to get mine refunded tomorrow.
jerryhean
post Sep 30 2016, 06:38 PM

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QUOTE(pohsze @ Sep 30 2016, 05:52 PM)
this is YES at which outlet? what the hell la. Already done the exchange. Can I go back and ask for the accessories back? haha
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Like that I also want to go and take back leh.
jerryhean
post Sep 30 2016, 06:39 PM

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QUOTE(pohsze @ Sep 30 2016, 06:18 PM)
Oo yes im at yes store now. Getting back my old accessories.
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Can huh? Sure or not?
jerryhean
post Sep 30 2016, 10:05 PM

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QUOTE(pohsze @ Sep 30 2016, 09:34 PM)
Yes i went back to get. They were pretty persistent ystd not to give me old accs.
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Any question asked or this time they are well informed and obliquely returned? Wondering should I go and get mine back... hmm...
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