Your point ?

Hello. Anyone ordered from YES received any calls from them? I just received a call from them saying I'm soo lucky that I will get to replace on the 29th because the phone shipment is delayed a bit.. but they manage to get a few stocks and I am one of the lucky ones.. and I asked about the accs.. she said if got missing, they will replace with the new one from our new box...

I lost the USB A to USB C adapter, Maxis said Samsung very strict, must have complete set. Had to go buy for RM89. I know I bodoh, but I was in a big hurry and desperate

I'm not a bro hehe.. anyways, I called YES customer service and they don't even know note 7 got recall.. so yeahh I'm not sure where to check.. unless I just confirm with samsung cust service??

Bro can you post copy of the email so other member can use.

Can you give me the email?? As proof when I go exchange

Where is your set from? SME, Yes, Courts, Digi, Senheng?

So happened passed by Sunway Pyramid outlet today, recall so many discussed the accessories here so just went in to ask them. I asked them if I don't return all accessories can or not, then one guy asked me hilang all ah. I said no, I said I understand from Samsung that they allow if we don't return all the accessories. I asked him back, if Samsung doesn't need it, why do you need from us. I very direct, told him I didn't lost it, just that if Samsung allows that, I would rather keep the accessories as spare especially the charger.
He then asked around, then told me should be ok. I told him I will look for him on 29th haha.

Thank you for your sharing. My earpiece 'lost' out of nowhere

That's our compensate while waiting to get back the phone
While the free 1 year crack and screen protector is the hassle we have been through.

Samsung Sunway called yesterday informing to perform 1-to-1 exchange on Tuesday. When asked why so late, hiS reply was each day they will entertain 100 customers  (approx 2 hour per customer) including data transfer from old phone to new phone.

Anyone receive similar call from Samsung?

my take on this accessories thingy...

there's been various feedback from everyone about how Samsung CS is handling this. I know of cases where Samsung CS says cannot "keep" the accessories. there are others who said Samsung CS allows to keep.

what i gather is...

* need to return the accessories
* however, if accessories is "lost" or "misplaced", then there is a different set of procedures

if you really must keep those accessories, see point 2 above. and be smart about it. make live easy for everyone, including the person doing your exchange. and dun hold up the queue, and going through 1001 hypothetical scenarios.

yes, keyword is "missing".

so like i mentioned earlier... make life easier for everyone if anyone wanna keep accessories. use the correct keywords.

just sharing what Digi has sent out... just this morning:
[attachmentid=7631153]

besides asking to prepare fullset, digi is also asking to return the free gifts...   

this is how bad the coordination is between Samsung Malaysia and the partners...

Those that are going to bring just phone and empty box, ALL YOUR INFO ARE BASED ON OTHER FORUMMERS HEARSAY ONLY, NOT OFFICIAL STATEMENT FROM SAMSUNG.

Don't regret and complain like hell and hold up the queue if you found out that you're rejected from exchange program or they are going to take the new accessories in the box to replace your 'missing' ones.

Just get everything ready and make everyone's life easier.

LYN forummers are so naive and gullible it's ridiculous.

Some dealer allow some dealer want complete set. So based on your luck and location lo.
Anyway let's count down for new N7. cheers