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Lillian: Hello Leon
Lillian: Welcome to HP Total Care for Pavilion Notebooks. My name is Lillian. How may I assist you today?
Leon Chong: Yes please
Lillian: Please go ahead.
Leon Chong: I have an issue with a customer complaining that he bought a notebook installed with a fake key
Leon Chong: He used a keyfinder program and claimed that the key installed on his system was not the same as the one in his COA sticker
Lillian: Leon,may I know taht where are you located ?
Leon Chong: I explained to him that notebook manufacturers often installed systems with a vlk licence and then prefix the COA to the base of the notebook for future installation but he doesn't seem to believe me
Leon Chong: I'm from Malaysia
Lillian: Actually the what you have explianed exactly correct.
Lillian: May I know that where did you purchase the Notebook?
Leon Chong: I know, the problem now is the VLK key can actually be googled as people have misatakenly posted it in forums when asking for support
Lillian: Yes,excatly,however I suggest you to contact neraest HP service center.
Lillian: Please visit the following web link :
Lillian: http://welcome.hp.com/country/my/en/contact_us.html
Lillian: Please copy the entire URL and paste it in a new window of Internet Explorer. Then open the link from there.
Leon Chong: Should I post them the key and ask for a clarification that its genuine
Leon Chong: I was planning on asking my customer to visit this link http://www.microsoft.com/genuine/diag/ but I am sort of afraid that the key has already been blackisted because it has been leaked on the net
Lillian: I see.
Lillian: Leon,explain your cutomer as the VLK key can actually googled as people have misatakenly posted it
Leon Chong: Ok. I've explained to him but he's a bit hardheaded
Leon Chong: I guess the best course of action is to visit the nearest HP center
Lillian: Leon,yes,also please visit the follweb link:
Lillian: http://www.microsoft.com/resources/howtotell/en/coa.mspx
Lillian: Please copy the entire URL and paste it in a new window of Internet Explorer. Then open the link from there.
Lillian: If you stil have issues with it please conatct nearest HP service center .
Leon Chong: Ok. Thanks for your help
Lillian: You are welcome.
Lillian: Is there anything else I can do for you?
Leon Chong: That's all for now
Lillian: You may receive an email survey regarding your Chat support experience. We would appreciate your feedback.
Leon Chong: I'll get back to you if anything comes up
Lillian: Thank you for using HP Total Care and giving us an opportunity to serve you. Please contact us again if you require any further assistance. We are available 24 hours a day, 7 days a week.
HP Total Care is a J.D. Power and Associates Certified Technology Service and Support Center, recognized for consistently providing "An Outstanding Customer Service Experience". For information on keeping your HP and Compaq products up and running, please visit our Web site at: http://www.hp.com/go/totalcare
Lillian: Bye Leon
Lillian: Take care.
Lillian: Welcome to HP Total Care for Pavilion Notebooks. My name is Lillian. How may I assist you today?
Leon Chong: Yes please
Lillian: Please go ahead.
Leon Chong: I have an issue with a customer complaining that he bought a notebook installed with a fake key
Leon Chong: He used a keyfinder program and claimed that the key installed on his system was not the same as the one in his COA sticker
Lillian: Leon,may I know taht where are you located ?
Leon Chong: I explained to him that notebook manufacturers often installed systems with a vlk licence and then prefix the COA to the base of the notebook for future installation but he doesn't seem to believe me
Leon Chong: I'm from Malaysia
Lillian: Actually the what you have explianed exactly correct.
Lillian: May I know that where did you purchase the Notebook?
Leon Chong: I know, the problem now is the VLK key can actually be googled as people have misatakenly posted it in forums when asking for support
Lillian: Yes,excatly,however I suggest you to contact neraest HP service center.
Lillian: Please visit the following web link :
Lillian: http://welcome.hp.com/country/my/en/contact_us.html
Lillian: Please copy the entire URL and paste it in a new window of Internet Explorer. Then open the link from there.
Leon Chong: Should I post them the key and ask for a clarification that its genuine
Leon Chong: I was planning on asking my customer to visit this link http://www.microsoft.com/genuine/diag/ but I am sort of afraid that the key has already been blackisted because it has been leaked on the net
Lillian: I see.
Lillian: Leon,explain your cutomer as the VLK key can actually googled as people have misatakenly posted it
Leon Chong: Ok. I've explained to him but he's a bit hardheaded
Leon Chong: I guess the best course of action is to visit the nearest HP center
Lillian: Leon,yes,also please visit the follweb link:
Lillian: http://www.microsoft.com/resources/howtotell/en/coa.mspx
Lillian: Please copy the entire URL and paste it in a new window of Internet Explorer. Then open the link from there.
Lillian: If you stil have issues with it please conatct nearest HP service center .
Leon Chong: Ok. Thanks for your help
Lillian: You are welcome.
Lillian: Is there anything else I can do for you?
Leon Chong: That's all for now
Lillian: You may receive an email survey regarding your Chat support experience. We would appreciate your feedback.
Leon Chong: I'll get back to you if anything comes up
Lillian: Thank you for using HP Total Care and giving us an opportunity to serve you. Please contact us again if you require any further assistance. We are available 24 hours a day, 7 days a week.
HP Total Care is a J.D. Power and Associates Certified Technology Service and Support Center, recognized for consistently providing "An Outstanding Customer Service Experience". For information on keeping your HP and Compaq products up and running, please visit our Web site at: http://www.hp.com/go/totalcare
Lillian: Bye Leon
Lillian: Take care.
The problem might be that you didn't phrase your question correctly when asking the technician and he might be thinking your notebook is installed with another OEM key. As I've already explained earlier, the key was leaked because people has posted it online when asking for support. It's not like they intentionally leak out the key to the public. Now even the online technician is asking you to go to the nearest HP center to clear out your doubts so I guess that's the best course of action now instead of trying to establish who is right and who is wrong here.
Jan 30 2007, 02:45 PM
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