Sep 11 2016, 04:09 AM
QUOTE(ashkip @ Sep 11 2016, 12:51 AM)
Hi guys. I want to share my situation and ask if any of you faces same problem with me.
My situation is like this.
I have subscribed postpaid Celcom First Data Biz Advance Data Plan (only) at RM90 per month.
My credit limit is RM 190.
Last month, I have reached my credit limit where my overdue charge have reached RM190.80. My line is barred then. Due to certain circumstances last month, I did not managed to pay for the overdue payment. This month, I have enough money to full pay the overdue charges.
Unfortunately, my overdue increased to RM286.20.
I have been charged this month even my data plan is not active as it has been barred by celcom.
My question is, why celcom still charged me even my data plan is not active?
*I tried to contact celcom ocs through their website but no avail as already passed 9pm and furthermore tomorrow is holiday.
[attachmentid=7503283]
For last month, even you didn't pay the bill, Celcom will continue to carry foward your outstanding amount to be add up with current month billing. Unless last month you request for line termination, then only Celcom will not continue to charge you current month billing.My situation is like this.
I have subscribed postpaid Celcom First Data Biz Advance Data Plan (only) at RM90 per month.
My credit limit is RM 190.
Last month, I have reached my credit limit where my overdue charge have reached RM190.80. My line is barred then. Due to certain circumstances last month, I did not managed to pay for the overdue payment. This month, I have enough money to full pay the overdue charges.
Unfortunately, my overdue increased to RM286.20.
I have been charged this month even my data plan is not active as it has been barred by celcom.
My question is, why celcom still charged me even my data plan is not active?
*I tried to contact celcom ocs through their website but no avail as already passed 9pm and furthermore tomorrow is holiday.
[attachmentid=7503283]
The status of your postpaid account will be different. "BARRED" status if you didn't pay the bill on time until certain period, whereas "SUSPENDED" status when you request line termination may be last month for e.g.
Now you have 2 choices, you can terminate your postpaid line and pay the outstanding amount or you actually can continue with the service by paying first the outstanding amount, then the service will be back connected.
Just from my understanding.
Quote
0.0156sec
0.78
7 queries
GZIP Disabled