Hi guys. I want to share my situation and ask if any of you faces same problem with me.

My situation is like this.

I have subscribed postpaid Celcom First Data Biz Advance Data Plan (only) at RM90 per month.

My credit limit is RM 190.

Last month, I have reached my credit limit where my overdue charge have reached RM190.80. My line is barred then. Due to certain circumstances last month, I did not managed to pay for the overdue payment. This month, I have enough money to full pay the overdue charges.

Unfortunately, my overdue increased to RM286.20.

I have been charged this month even my data plan is not active as it has been barred by celcom.

My question is, why celcom still charged me even my data plan is not active?

*I tried to contact celcom ocs through their website but no avail as already passed 9pm and furthermore tomorrow is holiday.



This post has been edited by ashkip: Sep 11 2016, 12:51 AM

You need to go their hq to ask talk on phone no point

Or direct call 1111 FOC if can call

For last month, even you didn't pay the bill, Celcom will continue to carry foward your outstanding amount to be add up with current month billing. Unless last month you request for line termination, then only Celcom will not continue to charge you current month billing.
The status of your postpaid account will be different. "BARRED" status if you didn't pay the bill on time until certain period, whereas "SUSPENDED" status when you request line termination may be last month for e.g.
Now you have 2 choices, you can terminate your postpaid line and pay the outstanding amount or you actually can continue with the service by paying first the outstanding amount, then the service will be back connected.

Just from my understanding.

it's like bank loan. if you defaulted payment , bank will still charge you monthly installment

I really don't understand what justice are you trying to seek, if everyone is like you then all telco will be wound up. Just pay what you owe people.

As this is a Postpaid Plan, you'll have to pay the basic monthly fee whether you use, don't use, or the line's barred, since it's rightfully still your line unless you ask to terminate it.

I'd advise you to make the payment as soon as you can (or get it terminated, presuming there's no contract), otherwise you'll end up seeing another RM90 (+GST?) added to this new outstanding balance.

If you're still able to receive calls and sms during the barred period, technically the line is still in service and its chargable... Then again this is just my opinion.

Yes you are right. Your explanation is similar with celcom ocs.
I have contacted with celcom ocs just now. The staff really helpful as patiently giving a satisfactory explanation to me.

Yes, indeed.

Bro, don't be too harsh when commenting la bro. I just need somebody to enlighten my issue. That's all. This is not kopitiam.

Ya. You are correct indeed. Just paid full amount now. Like you said, I'm afraid that another new RM 90 will be charged again. Hehe. Gladly, no more overdue. Just now, they have charged me reconnection fee for RM 10. But for me, its ok. Assume it as a penalty as I did not pay on schedule.

what celcom now got reconnection fee RM 10 ? last time years ago no such thing but hey still cheaper than p1 RM22.50 reconnection fee

reached credit limit got barred and services not provided are totally different thing

Tats my understanding thou

line barred because 2 month unpaid bill.

ya. got reconnection fee. haha. luckily just rm10.

I've explained to them like that. Then the staff said, I have signed an agreement that I'm going to pay monthly "commitment". Therefore, regardless of service availability during barred period, I still need to pay.

Yup. I know.

I'm going to close this tread.


Thank you everyone for the response.