Hi there,

Just a little advise regarding Dell. I've been dealing with em for years especially for other users. Experiences with them have been simple. Call them up, give them the required service tag number, name of owner and tell them the issues you're facing.

Explain that you've done whatever diagnostics that they require you to do and tell them you want a replacement. Complete cover means they'll replace anything at anytime no matter what happened. That's why the owner paid an extra RM600 for it (or so I believe)

Most of the time, I tell the customer support to just bring a replacement because if I let them talk, they'll tell me to go through a ton of unnecessary steps, etc. If the drive is faulty, get a replacement drive. Regarding your OS, I doubt they'll even bother. You can just ask em to give you the drive, you can install it yourself. Keypad is a different matter, you can't change it yourself. Actually you can, but you'll void whatever warranty you have. They'll come to you and take 10 minutes to change it.

If the problem is bigger, then you might have to give em your whole notebook for a few days and that's when you'll have problems because your OS doesn't tally with the specs they sold to you. So get home reinstalled (can do this is with an external optical drive).



This post has been edited by refnulf: Jan 31 2007, 12:28 PM

Just get it settled as soon as possible, the seller should help the current buyer. Get whatever information done, and get the laptop ready for Dell to fix. Since they want all ownership information done, the seller should help do this.

Why must the current buyer bend over backwards to get this done? Shouldn't this have been done by the seller before he started to sell the laptop?