Just received call from Samsung Malaysia regarding the exchange. Those who have purchased smart care warranty will be refunded through 3 available methods, either cash, bank transfer or cheque. He / she will record down the method that chosen by you and you may get back your refund at Samsung Service Centre where you purchased your smart care warranty from. Hope this helps.

Nope. What am I trying to say is that you shall get back your RM248 that paid earlier. Just bring the certs to the service centre where you purchased your smart care warranty previously to get back your refund.

NVM ... I think the smart care warrant is tied to your phone IMEI. Since that you have exchanged phone, the warranty may not work anymore. Still, you loose nothing, right? Just re-purchase the smart care warranty using the refunded RM248. I'll probably do the same since I've bought extended and screen crack warranty for my existing Note7.

Anyway, they requested complete box with accessories. You can keep the freebies though.

That said, I've forgotten to ask if they compensate us anything due to all the inconveniences.

Didn't ask, really sorry about that. But mine was done during the phone call after I asked about the refund. Very likely, I'll do it on the same day when I exchange my phone. To be safe and kiasu, I'll screenshot / take photos on everything including IMEI, S/N, box stickers, sticker at the back of phone and etc, just in case.