Hello comrades,

I would like to ask a question regarding paypal dispute, claim and refund procedure.

Recently I bought an item with Maybank Visa debit card and did not receive the item, I filed a dispute and the claim was decided in my favor, thus Paypal closed the case and state that once the refund is complete, the case will be closed. But I did not receive any refunds when I checked Maybank2u online for my Maybank Visa debit. I decided to email paypal but I failed to do so cause everytime I tried to email them, it brings me to a page where I have to fill up all the necessary information example transaction ID and such, but it always lead me to another page that state my transaction ID is incorrect or or "Some of your information is incomplete. Please provide the required information.
This transaction ID number is invalid. Please check the transaction ID number and re-submit."

So I wanted to ask where,
1) Does Maybank Visa debit accept money credit back into the account?
2) How to manually email paypal, anyone has the email address? (The website "contact us" isn't helping at all, it brings me to some troublesome page)

Tried, line busy. Seeking for help on question 1.

I will give it a few days...