Want to place hong leong efd
So i go to open hong leong basiac saving account but get rejected by branch saying that account require employment letter for payroll or for low income people.

they say this is their bank policy. I dun think bank can do such thing, right?

After my insist asking to check further, they said will make a call to their office to confrm and leave my phone number there.

Maybe i need to try other branch.

This post has been edited by edwardccg: Oct 11 2016, 12:38 PM

after I reach home at 1PM, I sent an email to Hong Leong CS at customerservice@hlbb.hongleong.com.my about this issue.

Hong Leong complaint department called me at 4PM telling me they requesting the employment letter for the purpose of "Knowing Your Customer", they have the right to reject because I unable to provide them that document.

I was like .
My salary is not credit to Hong Leong so of coz I don't have the letter, but this does not stop me from opening the Basic Saving Account, right? Unless I am blacklisted by BNM.

The person from complaint department got my input and promises will discuss with the branch. Then I reply on top my email to Hong Leong about the summary of the phone call discussion as a record.

At 7:30PM, the branch officer which reject me from account opening called me saying he got approval and I can open the Basic Saving Account. (Open Basic Saving Account need approval , maybe only hong leong )

Anyway, I have arrange a time with that officer so that I will pay another visit to that branch to open my Basic Saving Account for the eFD promotion. so troublesome

This post has been edited by edwardccg: Oct 11 2016, 08:01 PM

Why? Scb lagi teruk?

Until scb got nice fd rate then i will only open their account

What i want will be the Basic Saving Account (Limited ATM transaction but free annual fee)
RM20 to open account, minimum to maintain also RM20.

I open this only for eFD purposed, no reason to open those account which need annual fee or high minimum amount to keep

What is the target fund size for HLB 4% eFD?
Can't seems to find it in the TnC

I have this just after I open HLB basic saving acc.
You need to go to Settings > Customize my account > make sure your CASA is checked for [Allow For Pay & Transact]

also, the CASA has to be HLB, mach money box is not consider HLB product.