Hi there,

Below are some useful LAGUNA Keyboard Shortcuts for your reference:

FN+1 - Toggle fan speed (auto/max)
FN+3 - Toggle rear led strips
FN+9 - Toggle touchpad light, bottom LED strips
FN+0 - Toggle touchpad light, screen display & led lights
FN+spacebar - Toggle keyboard backlight brightness

The rest are indicated on the F1-F12 keys

This thread might be helpful https://forum.lowyat.net/index.php?showtopic=4364788

Hi jrlogger, we could not feature the CNY promotion for the S5X because of the low stock condition at the moment, truly sorry about that. Yes, the S5X is equipped with the Windows Precision drivers for the touchpad.

Hi IdiuU, thank you very much for your purchase. For the D9X, you would have to fold out the top section of backpack backwards to insert the laptop into the backpack. Quite tricky because of its thickness:

Hi TYK, you can also browse for the reviews of Clevo PA71HP6-G or Clevo PA71HS-G since we are using the same barebones for S7 Elite.

This post has been edited by AZIM@ILLEGEAR: Feb 23 2018, 11:28 AM

Hi ho1yday

We do not have any official tools/software to monitor the temperature of the laptop and should you wish to do so, we would recommend you to use one of these applications:

CoreTemp: http://www.alcpu.com/CoreTemp/
HWiNFO: https://www.hwinfo.com
Speccy: https://www.ccleaner.com/speccy

Hi kokoke, here are a few LAGUNA Keyboard Shortcuts for your reference:

FN+1 - Toggle fan speed (auto/max)
FN+3 - Toggle rear led strips
FN+9 - Toggle touchpad light, bottom LED strips
FN+0 - Toggle touchpad light, screen display & led lights
FN+spacebar - Toggle keyboard backlight brightness

The rest are indicated on the F1-F12 keys

Kindly find the link for the ILLEGEAR Fang Command Center here: https://goo.gl/CofckL (Fang installer)

At the moment, the patch for the Meltdown and Spectre (Variant 2) is yet to be finalized as there are still some bugs persist on the latest version that we received. Kindly drop us an email at support@illegear.com and we will provide you a step by step guide for the BIOS flashing once the final version has been tested and approved to be working fine.

Hi XiaoShiro

Under "Music" lighting effect, the keys at the green colour area will continue to light up even though the music has stopped playing, that is the default configuration for this effect Regarding the input delay, may I know under which software/game did you experience the phenomenon?

Hi Baconateer, it would be RM449 for an additional stick of 8GB DDR4 2400MHz RAM.

Depends on the root cause of the issue, we will try to perform a dust cleaning first to see if the sticky key issue can be resolved as well as a re-cabling to see if the issue can be fixed. You can also contact us directly via WhatsApp at 018-2618599, will assist accordingly

Hi hyperyouth_firepower,

Apologies for the delayed response. Is it possible for you to run a clean OS reinstallation on your system? Below are the steps to reformat, should you wish to perform;

1. Backup your important data first
2. Locate one 8GB pendrive for usage
3. Download the Windows 10 Installation Media from here: https://www.microsoft.com/en-au/software-download/windows10
4. The tool will mount the Windows 10 ISO into the USB drive to make it bootable
5. Boot your laptop from the USB to enter into the recovery environment

Cimo In terms of build quality, Onyx is sturdier and smaller in footprint in comparison to the S5X, but it is slightly thicker and about 100 grams heavier. Recommended because of its bezel-less screen design as well as the mechanical keyboard with per-key RGB control, but it doesn't feature the GTX 1070 yet.

We do not have a solid ETA yet regarding the Coffeelake refresh for the S5X, but we will of course make an official announcement soon once it has been released, stay tuned!

nothintodo May I get your ILLEGEAR's serial number to check? The serial number can be found at the bottom of your laptop and it will look like either ILG850XXXXL or IT1C10XXXN. You can PM me and I will assist you accordingly based on the specs chosen for your configuration later.

This post has been edited by AZIM@ILLEGEAR: Apr 10 2018, 07:15 PM

Hi kokoke, May I get your ILLEGEAR's serial number (via PM) to check? The serial number can be found at the bottom of your laptop and it will look like either ILG850XXXXL or IT1C10XXXN. Will get the Support Team to assist accordingly.

Hi nyunyu I believe that the miscommunication was caused since there was multiple amendments (for example: HDD change request from 1TB 7200rpm to Seagate SSHD, stock RAM -> G.SKILL -> no RAM -> custom RAM) that were requested & have been performed on your order in regards to the components. There was also quite a lot of back and forth going on between the assembly line and the order processing team (multiple work orders have been generated too) in completing the order and since there were multiple people that handled your order, some miscommunications have occurred but I believe we have resolved the issue. Will follow-up with you regarding the store credit via WhatsApp.

As for the drivers, we are indeed in the process of revamping the official website and the download links will be featured on Support tab soon

Hi amirsubhi

Dropped you a PM

This post has been edited by AZIM@ILLEGEAR: May 13 2018, 03:33 PM

Hi mydragoon, for the Coffeelake editions of Raven, we have decided to split them into two categories; normal Raven for GTX 1050 & GTX 1050Ti & Raven Elite for higher end GPUs. The Raven Elite is much more suitable to run resource-intensive programs for an extended period of time because of the better build quality (Anodized aluminum on Raven Elite vs solid plastic with textured finish on Raven) as well as the better thermal management system equipped for the laptop, hope this clarifies.

For users who would wish to update their Onyx/Raven Command Center as well as to obtain the latest drivers for their laptops, the updated driver suites for specific models can be retrieved from these links:

Onyx: http://illegear.com/drivers/ONYX.rar
Raven with Coffeelake processor: http://illegear.com/drivers/Raven_coffee.rar
Raven Elite: http://illegear.com/drivers/Raven_elite.rar

Hi zeronuker, for the dead pixel warranty, you will be eligible for a screen replacement even if there is a single dead pixel present on the screen. However if the laptop was purchased without the dead pixel warranty, you would still be qualified for a screen replacement if the laptop has at least 3 dead/dim/lit pixels present on the display, hope this clarifies

Yes of course Free screen replacement would be possible for this issue as long as the device is still covered under warranty~

Hi Freedom15, Laguna is much better in comparison in terms of the thermal management (equipped with quad-heatpipe, triple-vents and dual-fan cooling) and the fans run a lot quieter when compared to the S5X under maximum load.

Hi Benedict416, for our laptops, the RAM, HDD, SSD, SSHD, wireless card as well as the warranty duration can be upgraded in the future after laptop purchase is made Kindly note that opening the back panel of the laptop to upgrade/service/replace the components inside will not void the warranty of the laptop. However to claim the warranty (mostly for parts replacement) customers would have to send in the laptop physically/by courier to our HQ for servicing/warranty claiming events.

Hi chunjie97, the Raven Elite is based on another ODM from top-tier overseas manufacturer (not Clevo/Sager based). Regarding the battery runtime, both Onyx & Raven Elite can last for approximately around 2.5-4 hours under normal surfing, but it differs between users since it would depend on the screen brightness level, network utilization as well as the amount of background applications running. Cooling-wise, the fans of the Raven Elite run a lot quieter when compared to the Onyx under maximum load. However, both models do not actually experience from overheating issues when running with maximum load, hope this helps

This post has been edited by AZIM@ILLEGEAR: Jun 5 2018, 04:21 PM

Hi Vail, glad to know that your laptop has reached you safely, all the best with your new Illegear!

Hi meaninglessx7, may I know if you are connecting the laptop to the charger during the gameplay? Moreover, may I also know the game title to check on our end? Thank you very much

This post has been edited by AZIM@ILLEGEAR: Jul 6 2018, 12:47 PM