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 ILLEGEAR Custom Gaming Laptops v.3, RTX ON! ILLEGEAR RTX Gaming Notebook.

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TSPrince J
post Oct 20 2018, 05:26 PM

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Pick up a bargain when you are thinking of trick or treating with ILLEGEAR's Halloween Promotion. Get the award-winning gaming systems at ILLEGEAR and save up to RM746 this Halloween!
Build yours today https://www.illegear.com
TSPrince J
post Oct 22 2018, 06:47 PM

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"The Selenite is the only gaming laptop we tested that can withstand one hour AIDA64 test without any throttle." -Monaliza



This post has been edited by Prince J: Oct 22 2018, 07:18 PM
TSPrince J
post Oct 29 2018, 11:19 AM

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QUOTE(kyxxx @ Oct 28 2018, 04:26 PM)
Hi Illegear,

Good day. I been using this Illegear z5 since CNY 2016 until now.
Last week my laptop screen experience this issue (per image) but it's Abit on off which becomes ok after a while.
Note: nope I didn't drop my laptop

Now it's permanent.
Am wondering what can be done and the possible repair cost?
If I could know the root cause it will be great too.
*
Hi kyxxx,

Thanks for enquiry.

Can i have your serial number to check whether your warranty is still valid?

You may try to connect your Z5 to an external display to see if the flickering happened on the ext. display.

This post has been edited by Prince J: Oct 29 2018, 11:20 AM
TSPrince J
post Nov 11 2018, 06:29 PM

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QUOTE(toffy @ Nov 10 2018, 01:53 PM)
How about the refresh rate for the default variant of the screens for Onyx and Laguna?

Yes, i was mentioning that the promotion is offered on your online store but I couldn't find them on the ecommerce platforms. Can you please share with me which are the platforms? Lazada? 11street?
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Hi toffy

Lazada one can be found here https://www.lazada.com.my/catalog/?q=illege....75f824f6Mfe50y

It's exactly the same promo we do on our official webstore https://store.illegear.com
TSPrince J
post Dec 7 2018, 03:33 PM

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QUOTE(pandera999 @ Dec 7 2018, 02:43 PM)
how bout the weight of the AC Adapter?
*
The AC adapter depends on configuration. 1050Ti uses 150W. 1060 uses 180W.
TSPrince J
post Dec 7 2018, 05:15 PM

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QUOTE(pandera999 @ Dec 7 2018, 04:57 PM)
i see, then it will be different weight..  hmm.gif
*
the 150W is about 300grams, 180w is about 350 grams.
TSPrince J
post Dec 10 2018, 12:16 PM

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QUOTE(speedflux @ Dec 8 2018, 08:30 PM)
Im not sure if other illegear z5 customer encounter this. I had my z5 motherboard replaced 2 year after use( out of warranty and cost a bomb for the replacement).
Yet after a year or so after the replacement , its giving me the same issue again.  Is there issue with the quality build of the z5 mb .

Should i send it for repair again?
*
Hi speed,

Thanks for reaching us, may I have your previous RMA number (2 years ago) and your system serial number to locate the case?
TSPrince J
post Dec 12 2018, 03:42 PM

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QUOTE(GretZeit @ Dec 12 2018, 12:16 AM)
Hi guys i am considering getting illegear to replace my suddenly mb dead aftershock. I am looking at either selenite or d7x so like to ask for user of selenite or d7x.

How is the heat management for the system? Also for d7x any keyboard rubber contact melting due to heat? You should notice it when ur game pc move forward after releasing ur W key

Also like to ask illegear y ur d7x no promo item all have but d7x got left out like a abandon child
*
Hi GretZeit,

Thanks for contacting us. We can offer IT EXPO promotion on D7X but for PAP 10% discount, we only have it on D5 and D9X...

We do not have any keyboard contacting melting issue on D7X.
TSPrince J
post Dec 13 2018, 01:33 PM

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QUOTE(GretZeit @ Dec 13 2018, 11:13 AM)
I see okay. So like to ask if i order online instead of expo how do i go about it?
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Ordering online is pretty straight forward, you can just check out at https://store.illegear.com.

Or, you can pass me your whatsapp number and I will assign a sales representative to approach you.
TSPrince J
post Dec 19 2018, 12:18 PM

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QUOTE(ThekidZ @ Dec 18 2018, 07:08 PM)
Hi. I'm a bit confused, what is the biggest difference between raven elite and laguna given the similar spec of i7 and 1060. With 144 hz screen and mechanical, both price is very close. And laguna has weigh 200g higher than elite.
The only different I see is the capability of going for 1070 for laguna. Why the heavier weight?

Please advise
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Hi The kidz,

Both of them have equally good cooling and similar weight. The only difference between the two are LAGUNA comes with GTX1070, and the RAVEN Elite has 4K display and mechanical keyboard options. They look very different too.

QUOTE(pluginbaby @ Dec 19 2018, 08:02 AM)
Im on raven coffee running Command Centre V1.1.15.6. Each time i changed something in EZ Switch, they dont seem to stick on reboot. Like the Image Projection.

Any known solution to this?
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Hi pluginbaby,

Can you try re-install your command center to see if the issue still persists?
TSPrince J
post Jan 14 2019, 11:15 AM

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QUOTE(pluginbaby @ Jan 14 2019, 10:16 AM)
Hi Illegear,
For Raven Coffee 2018, there are two m.2 slots and 1 SATA 2.5 slots. What are the modes and spec of the mobo to support the m.2? Is it a PCIE 4x? Just curious if it can utilize ADATA XPG SX8200 Pro PCIe Gen3x4 M.2 2280 SSD or it is overkill since it cant support x4 PCIE gen3

Noted that in BIOS it shows that the installed by Illegear 120GB SSD was in SATA, not in NVME. Is this by configuration or the hardware itself?

Thanks for the clarification in advance
*
Hi pluginbaby

The raven comes with 1x m.2 sata and 1x m.2 pcie slots.


Our current promo is with 120GB M.2 SATA drive.
TSPrince J
post Jan 20 2019, 02:39 PM

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QUOTE(more2teayap @ Jan 20 2019, 12:09 PM)
Dear Illegear,

I just received the Raven and everything is working well, but I noticed that after I played a game, the fan does not slow down even after a long time idling. It will slow down however after I restart the system, turn on and off the fan boost or put it to sleep and wake it up. May I know if there are some settings behind this characteristics?
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Hi more2teayap,

Can you pm me your serial number and control center version? Will send you an update for the software.
TSPrince J
post Feb 1 2019, 12:18 PM

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QUOTE(ferros @ Feb 1 2019, 09:06 AM)
Hi Illegear,

Can let me know what's the price if i want to add another 16Gb RAM to my S5 ?
I am currently using 16GB, plan on upgrade to 32 GB.
If i took to your shop, how long will it take for install?

Thanks.
*
Hi ferros,

It takes one working day for the installation and memtest to be done.
TSPrince J
post Feb 3 2019, 03:00 PM

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QUOTE(ferros @ Feb 1 2019, 01:44 PM)
Bro, u missed the most crucial part yo..
Can please share with me the price? Or pm me?
Thanks ya.
*
Hi

For the ram quotation, you need to send me your serial number so i can quote the exact ram to you.

QUOTE(soulz99 @ Feb 3 2019, 03:49 AM)
Still contemplating between raven elite, onyx and selenite. Could you please suggest me the best setup with the Chinese new year promo if i have a budget around 7k. Thank you.
*
You may consider ONYX RTX2060 with CNY 16GB RAM upgrade promo:

ONYX
Details :
Display: 15.6" FHD Anti-glare 144Hz IPS sRGB 100% Display featuring INFINIVISION Bezel-less Technology
Processor: 8th Gen. Intel Core i7-8750H (Six Core, 9M Cache, 2.2GHz to 4.1GHz)
Graphics Card: Nvidia GeForce RTX 2060 6GB GDDR6 with Optimus
Configure Your Keyboard: Mechanical Keyboard v2 (2mm, Cap 2) by GENESWITCH Brown (Silent) featuring Per-key RGB and N-key Roll-over
Thermal Compound: Stock Standard Thermal Compound - CPU & GPU
RAM: 8GB DDR4 RAM - 1 X 8GB
1st M.2 Solid State Drive: 480GB M.2 PCIe Solid State Drive
2nd M.2 Solid State Drive: None
1st 2.5" SATA Drive: None
Wireless Network Card: Intel Dual Band Wireless-AC 9560 2x2 M.2 - WLAN & Bluetooth 5 Combo
Operating System: Windows 10 Home Single Language 64-Bit Edition
Warranty: ILLEGEAR Carry-in Warranty with 2 Year Parts and Labor & Lifetime Technical Support
Accessories: ILLEGEAR Backpack & ILLEGEAR Velvet Sleeve

RM6370

QUOTE(calintztan @ Feb 3 2019, 10:58 AM)
Is it possible to send my laptop back for cleanup/thermal paste etc? Playing anthem with low setting temperature is 90 degree celcius.
*
Yes you can send it in after CNY holidays.
TSPrince J
post Feb 4 2019, 08:07 PM

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QUOTE(SkyBlue® @ Feb 3 2019, 11:12 PM)
I interested to know too... i mean the themal problem
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QUOTE(Asgaard @ Feb 4 2019, 05:15 PM)
hows the temperature or is there thermal issue with onyx rtx2060?

No news so far
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QUOTE(fat cat @ Feb 4 2019, 05:17 PM)
i just chatted with azmin on their website chat. I ask if they did all the usual benchmark, furmark, prime95 etc. He said it was good. No problem.
*
Hi guys,

We will post the testing result after CNY don't worry the results are good.

The Selenite thermal is able to cool down even RTX2080.
TSPrince J
post Feb 5 2019, 03:28 PM

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QUOTE(fat cat @ Feb 5 2019, 02:36 PM)
nice. but i chose laguna laptop with 1070. much better for my budget. can't wait to go your shop and check out what you have!.
*
That's a good pick. Per our initial test result, RTX2060 still cannot outperform GTX1070.

This post has been edited by Prince J: Feb 5 2019, 03:28 PM
TSPrince J
post Feb 5 2019, 08:57 PM

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QUOTE(fat cat @ Feb 5 2019, 05:20 PM)
If i come on thursday and do rush order, when is the latest do you think i can get the laptop?
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The 11th feb week. Current lead time is 5 to 7 working days for custom order, stock is ready.
TSPrince J
post Feb 10 2019, 11:21 PM

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QUOTE(calintztan @ Feb 10 2019, 06:28 PM)
My S5 1070 is hitting 90 degree on ApexLegends and Anthem. Anyone here having the same issue? I'm afraid if this continue my laptop will be roasted.
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Hi calinztan,

90C is CPU or GPU temperature?
TSPrince J
post Feb 10 2019, 11:32 PM

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QUOTE(calintztan @ Feb 10 2019, 11:28 PM)
GPU. Not sure what's wrong though.
https://i.imgur.com/TQU13sC.png
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Can we inspect the laptop to check if a dust cleaning is needed?
TSPrince J
post Feb 13 2019, 06:52 PM

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QUOTE(FiF2 @ Feb 13 2019, 06:46 PM)
Thanks. Will definitely try so. It was actually working fine (as in hearing properly with volume 50-60), then out of sudden it just turns bad (after a week plus). Currently I either make it to 100, or just use a headset.
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Hi FiF2

If soundblaster cinema 5 cannot be opened, that means your SBC 5 is installed but not updated/activated and results in softer volume.

Would you like to send in so our technician will assist you to enable/update the software?

This post has been edited by Prince J: Feb 13 2019, 06:55 PM

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