i subscribe maxis fiber since March 2016, until today i still not making any payment yet and they barred my line now.

I wanted to make payment but it seem like way more difficult than i expect.

1. I DON't received single bill from MAXIS.
2. I can't trace, track, view or check my bill in MYMAXIS app. (as told by maxis, fiber is totally different thing).
3. Called their officer 3 times, they promise to send me a bill to my email and teach me how to pay, as is different with my MAXIS pay.


but i get nothing from MAXIS other than THREATENING EMAIL BY MAXIS.

so my question is HOW WE GOING TO PAY WHEN WE DUNNO HOW ?
and pls skip those stupid explanation abt maxis mobile n Maxis fiber is two different thing for below reason:
1. I don't work with MAXIS.
2. I don't care how maxis operate.
3. I still have to call 123 from my MAXIS line to get/transfer to MAXIS FIBER.
4. I JUST WANT TO PAY MY BILL

bring ur installation paper/bill (which has your account number) to maxis centre. i am sure they are able to help you out.

Register your account at http://www.mylaunchpad.com.my/

AFAIK Maxis FTTH hotline is 1-800-82-4663

you can view your data usage, payment history, invoices etc.

For myself, i opt not to receive any hard-copy bill, and i made the bill payment automated using my CC, since the bill amount is fixed.

This post has been edited by vandechrome: Aug 12 2016, 02:45 PM

Called them out way too many time till give up.
Just now went to qbay maxis center n i dont think i willing to q for this stupid mistake done by them ....

Than try to use machine to pay, machine required phone number or account number which until today i still dont have ......

Maxis setiously have fail system after conquering malaysia market.

mai ai neh la. anyway good luck

this is maxis dedicated forum but it seem like MAXIS stuff is not around ...

try logging on to your router 192.168.1.254 and see if the account number is there?
maxis should be able to retrieve all ur info from the IC number right ? weird...

yes they can after a few call forward, call back and bla bla bla, they also promise on rebate but at the end nothing from them too ...

at the end, i just have to walk in maxis customer center to pay my bill, their promise is seriously bullshit ...

haha i know, i also had the same problem, but just recently switched to unifi now im happy...no more headache with maxis