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Chat Streamyx - Unifi Lite rebrand?, Bye stimix, hello unifi lite? Rebranded

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neuro4869
post Nov 9 2016, 01:23 PM

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QUOTE(WiLeKiyO @ Nov 9 2016, 12:42 AM)
Give them 24 hours, tomorrow morning try restart your modem.
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QUOTE(YoungMan @ Nov 9 2016, 08:32 AM)
It takes time for them to do the upgrade. You know lah, this is TM.
I really hope they abolish packages below 4mb come 2017, and lower the price. Download slow, upload like shit, and yet priced like UniFi which his way faster.
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Yeah now it's 4mbps. I guess now i can watch SD stream without buffering lulz.Btw anyone know how to check the next bill online?
neuro4869
post Nov 9 2016, 03:17 PM

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QUOTE(WiLeKiyO @ Nov 9 2016, 01:26 PM)
OMG You must be flipping happy now.  thumbup.gif

You must register myTM account to view your bill online.
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Now streaming kodi at HD lulz. Kind of sad it's 2016 and I'm still at only 4mbps. But better than 1mbps at least.

Btw i can't register for myTM acc idk why
neuro4869
post Nov 14 2016, 07:09 PM

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QUOTE(WiLeKiyO @ Nov 14 2016, 06:00 PM)
neuro4869 Any official statement from TM/CFM for your free upgrade ?

I'm still stuck with 1Mbps  cry.gif
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It states there on cfm that they upgraded my line to 4mbps
neuro4869
post Nov 15 2016, 04:47 AM

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QUOTE(WiLeKiyO @ Nov 14 2016, 11:19 PM)
Do you mind screenshot and share it here.
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This post has been edited by neuro4869: Nov 15 2016, 04:48 AM


Attached thumbnail(s)
Attached Image
neuro4869
post Nov 15 2016, 12:51 PM

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QUOTE(WiLeKiyO @ Nov 15 2016, 11:27 AM)
Appreciate your help bro.  notworthy.gif  notworthy.gif
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Welcome. Good luck to you in getting upgrade

QUOTE(GameSky @ Nov 15 2016, 11:32 AM)
good one, will be put on first page nod.gif
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Nice. But why didn't you embedded the image? I only saw a link
neuro4869
post Nov 16 2016, 08:23 AM

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QUOTE(mayhammer @ Nov 16 2016, 08:09 AM)
I'm free from streamyx d!!
Cant solve my tech issue. Waste my time. Fedup.
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What you using now
neuro4869
post Jan 26 2017, 10:35 AM

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I'm using 4mbps, im gonna try to force upgrade to 8mbps now let's see
neuro4869
post Jan 26 2017, 11:04 AM

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QUOTE(John.Eagle @ Jan 26 2017, 10:35 AM)
I am not planning to sign up for unifi. I am planning to write to CFM for the double speed, from 4mbps to 8mbps.
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I also have reported to CFM let's see what they got
neuro4869
post Jan 26 2017, 11:06 AM

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QUOTE(siang930615 @ Jan 26 2017, 12:46 AM)
DONE MY COMPLAINT
0117-01-0001948-TM
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U report on CFM or what there?
neuro4869
post Jan 31 2017, 10:39 AM

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I don't include report number. So now what, they gonna cancel my complain?
neuro4869
post Feb 2 2017, 01:23 AM

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QUOTE(aku_dia @ Feb 1 2017, 09:03 PM)
yeas...after reply MCMC on how unfair streamyx service...now they proceed my complaint...good job MCMC...
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Mine was closed because no complaints number. How is your complaim going now? You demanding speed upgrade or price cut from them?
neuro4869
post Feb 2 2017, 03:11 PM

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QUOTE(aku_dia @ Feb 2 2017, 11:03 AM)
this is my report:

Salam sejahtera Tuan/Puan,

Berikut adalah maklumat ringkas mengenai aduan yang telah dikemukakan oleh pihak tuan/puan kepada MCMC:

ID Aduan: 0217-01-0000074-TM
Pemberi Perkhidmatan: TELEKOM MALAYSIA
Kategori Aduan: Pricing
Sub-kategori: Higher Rate
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I created a new one after getting complain number this time. Let's see how it goes
neuro4869
post Feb 2 2017, 06:44 PM

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QUOTE(cjlio1 @ Feb 2 2017, 05:43 PM)
lel my place all using old skool copper that they lay back in the early 80s, they give me 100Mbps unifi also no use as max it can go is 4Mbps which is the max streamyx speed to my modem at home

btw

dont trust speedtest or any one of those online test as this test is the total amount of internet bandwidth allocated for your shared pipe which is from the telco side internet out and not from your PC side out. so basically it only works for the telco for troubleshooting not the actual user. you need a point to point test to effectively gauge your available bandwidth.

also if you guys are still wondering, the 5, 10, 50, 100 or what ever are actually shared pool bandwdith with other subscribers. housing areas are slightly better as depends on how many one of those roadside TM DBs are available in your taman. For flats you will get even less bandwdith as one of those DBs are for the flats within the taman
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How do you check the modem max speed? Any guide, i tried searching but haven't found any
neuro4869
post Feb 2 2017, 09:12 PM

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QUOTE(cjlio1 @ Feb 2 2017, 08:37 PM)
i use iperf but you need some networking knowledge to use it
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Wasnt there a modem page that you can open using browser so you can see all the info regarding the modem? I forgot what it was
neuro4869
post Feb 2 2017, 09:18 PM

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QUOTE(cjlio1 @ Feb 2 2017, 09:17 PM)
why you want to see the modem info ? i dont think you can see the streamyx or unifi modem info
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If I'm not mistaken we can check the official modem speed there, anyway
neuro4869
post Feb 2 2017, 10:53 PM

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QUOTE(cjlio1 @ Feb 2 2017, 09:37 PM)
lel modem speed is not actual Internet bandwidth speed bub
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Yeah i know, i meant to check what's the max speed my modem is capable of
neuro4869
post Feb 8 2017, 02:58 PM

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Received this email, what does this mean?

Terima kasih di atas aduan yang dibuat kepada kami menerusi pihak Malaysian Communications and Multimedia Commission (MCMC) bertarikh 6 Februari 2017.

Terlebih dahulu, pihak kami amat menghargai usaha tuan/puan untuk menghubungi kami.

Seperti yang anda semua ketahui, TM baru-baru ini melancarkan kempen Ganjaran Istimewa sebagai sebahagian daripada Pelan Penambahbaikan Jalur Lebar yang telah diumumkan pada 24 Oktober 2016.

Ganjaran di bawah kempen tersebut termasuklah naik taraf kelajuan, pakej-pakej Webe dan HyppTV serta baucer diskaun gaya hidup. Ramai yang telah menyatakan pilihan mereka dan kami akan melakukan yang terbaik bagi memenuhi pilihan tersebut secepat mungkin.

Para pelanggan Streamyx juga adalah sebahagian daripada Pelan Penambahbaikan Jalur Lebar - kempen Ganjaran Istimewa ini. Pelanggan-pelanggan yang layak akan dihubungi bermula April 2017 untuk penaiktarafan pakej sedia ada anda.

TM sentiasa menaik taraf infrastrukturnya, menambah kapasiti rangkaiannya serta memperbaiki ketersediaan perkhidmatannya bagi memberikan pengalaman yang lebih baik. Anda akan dimaklumkan berkenaan penawaran dan perkembangan terkini menerusi pengumuman dan komunikasi apabila tiba masanya tidak lama lagi. Sementara itu, kami berharap anda akan menikmati ganjaran penghargaan yang kami sediakan untuk anda.

Terima kasih sokongan berterusan anda kepada produk dan perkhidmatan kami. Sekiranya terdapat sebarang pertanyaan atau maklum balas, sila layari laman web www.tm.com.my ataupun e-mel ke help@tm.com.my. Anda juga boleh menghubungi TM di talian 100 dan alternatifnya, sila tweet kami di @TMconnects atau melalui facebook di Everyone Connects.

Sekian, terima kasih.

Yang benar,
Aida Adriana
TM Email Team
Telekom Malaysia Berhad


This post has been edited by neuro4869: Feb 8 2017, 02:59 PM
neuro4869
post Feb 8 2017, 03:04 PM

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QUOTE(dannychen @ Feb 8 2017, 02:26 PM)
Sir/Madam,

Terima kasih di atas aduan yang dibuat kepada kami menerusi pihak Malaysian Communications and Multimedia Commission (MCMC) bertarikh 2 Februari 2017.

Terlebih dahulu, pihak kami amat menghargai usaha tuan untuk menghubungi kami.

Seperti yang anda semua ketahui, TM baru-baru ini melancarkan kempen Ganjaran Istimewa sebagai sebahagian daripada Pelan Penambahbaikan Jalur Lebar yang telah diumumkan pada 24 Oktober 2016.

Ganjaran di bawah kempen tersebut termasuklah naik taraf kelajuan, pakej-pakej Webe dan HyppTV serta baucer diskaun gaya hidup. Ramai yang telah menyatakan pilihan mereka dan kami akan melakukan yang terbaik bagi memenuhi pilihan tersebut secepat mungkin.

Para pelanggan Streamyx juga adalah sebahagian daripada Pelan Penambahbaikan Jalur Lebar - kempen Ganjaran Istimewa ini. Pelanggan-pelanggan yang layak akan dihubungi bermula April 2017 untuk penaiktarafan pakej sedia ada anda.
TM sentiasa menaik taraf infrastrukturnya, menambah kapasiti rangkaiannya serta memperbaiki ketersediaan perkhidmatannya bagi memberikan pengalaman yang lebih baik. Anda akan dimaklumkan berkenaan penawaran dan perkembangan terkini menerusi pengumuman dan komunikasi apabila tiba masanya tidak lama lagi. Sementara itu, kami berharap anda akan menikmati ganjaran penghargaan yang kami sediakan untuk anda.

Terima kasih sokongan berterusan anda kepada produk dan perkhidmatan kami. Sekiranya terdapat sebarang pertanyaan atau maklum balas, sila layari laman web www.tm.com.my ataupun e-mel ke help@tm.com.my. Anda juga boleh menghubungi TM di talian 100 dan alternatifnya, sila tweet kami di @TMconnects atau melalui facebook di Everyone Connects.

Sekian, terima kasih.

Yang benar,
Nur Raini
TM Email Team
Telekom Malaysia Berhad
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That's copy paste response

Did they closed your complain after receiving that email? I think they deleted my complain
neuro4869
post Feb 8 2017, 11:13 PM

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QUOTE(AsuKi @ Feb 8 2017, 07:06 PM)
damn TM > skmm kolos my report.

Kepada Encik XXE,

Terima kasih kerana sekali lagi menghubungi TM.

Merujuk kepada aduan pihak tuan akan Ganjaran Istimewa yang diberikan, kami sedia maklum akan maklumbalas yang diberikan. Penambahan kelajuan Internet secara percuma tidak dapat diberikan kepada pengguna Streamyx berikutan isu keterbatasan teknikal dan infrastuktur yang terhad.

Namun, kami berharap pihak tuan dapat menunggu sehigga April 2017 untuk pengumuman terkini akan Pelan Penambahbaikan Jalur Lebar bagi pengguna-pengguna Streamyx. Kesabaran pihak tuan adalah amat kami hargai.

Untuk pertanyaan atau maklum balas lanjut, berbuallah dengan kami di https://mytm.tm.com.my bagi mendapatkan bantuan secara online dengan lebih pantas. Anda juga boleh tweet kami di @TMConnects, berikan maklum balas di laman Facebook kami, Everyone Connects atau nikmati khidmat bantuan layan diri menerusi laman web TM Self Help di www.tm.com.my.

Terima kasih.
got better suggestion?
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I think they can upgrade like from 1mbps to 2mbps, 2 to 4, 4 to 8 am i right? Only 8mbps have no where to be upgraded
neuro4869
post Feb 9 2017, 05:17 PM

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QUOTE(FappyBird @ Feb 9 2017, 04:01 PM)
how long does it take for tm to email u after lodging complain to mcmc?

mine already 4 days liao still no assignee, is it normal or i picked the wrong service?
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They closed my report lol and its "resolved"
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