I don't think this means a free upgrade for Streamyx. I think it means there is an option for Streamyx users to upgrade if it is available in their area. That's why it says voluntary. Which also means that you will have to pay the new price of the new package.

I posted in another thread that my guess is that Streamyx users will get a speed upgrade where technically possible.

Old prices were 2M = 130, 4M = 140, 8M = 160.
Promo prices ar 2M = 120, 4M = 130, 8M = 140.

If Streamyx users get double speed upgrade then
current 2M user should get 4M at same current price
current 4M user should get 8M at same current price

If the user cannot be upgraded to a higher package, I think they will remain at their current speed and get a RM10 or RM20 discount to match the promo prices.

If there is a new Unifi-10M package, chances are the price will be RM149 because that is what the old Unifi 5M (upgraded to 10M) are paying. This also is in line with the Streamyx 8M which may be at RM140 as above.

Since not all Streamyx user areas are covered by Unifi, my guess is that the 100K users mentioned who are eligible are those Streamyx users whose areas are now or will be covered by Unifi in the next few months. Plus counting those Streamyx users who haven't switched to Unifi so far even though their area already got Unifi previously.

That is not a free upgrade. That is asking you to switch to a new package voluntarily if available and paying a new price. This is just my guess.

Your 4M is RM120? Not RM130? What is the package name? How did you upgrade? Did they call with an offer?

Can I suggest....

You should call 100 and find out whether your line supports a higher speed first. If you have 4M, but your area doesn't support 8M, then obviously there cannot be a speed upgrade. I see some users have said they are on 1M for long time as their area does not support more than that. So there can be no speed upgrade. 8M user already on max speed for now, so there can be no speed upgrade.

I am just wondering if those suprise gifts are for these users whose lines cannot support higher speed.

If I remember correctly, the new better package for non-Unifi users is only in Jun.

Also, I would consider carefully before accepting any surprise offer without finding out the above, because later they will say you already got something free and later if something better comes along, they may say you are not eligible for it for that reason.

Asking users to sign up for another mobile package and then get RM10 discount is ridiculous. Unless I really want the mobile package, why pay more to get a small discount. I wonder if the GemFive voucher will be worth RM120.(RM10 x 12 months).

It does seem that RM10 is the monthly difference they are using. This seems to be in line with
Old 2/4/8M = 130/140/160
New 2/4/8M = 120/130/140

I also think users who are now paying the old higher price should either try to call 100 and get the new price or try at TMPoint. From what I have seen the new price was initially only for new users. Later it was applicable to old users. But you had to go get it. And there may be a contract renewal.

I also see there are a couple of users who managed to go from 4M to 8M at their current price. Maybe that was because it was technically possible, or there were free ports available. But I think you have to go ask for it, maybe fight for it. No harm trying.

So in your case, really they cannot double your speed due to technical problem. Thats why you probably get some other surprise offer, which probably is useless to you (and most others). Your complaint should be that they have not upgraded your area to offer better speeds. How much is your 1M package? RM110?

I think only you can decide if its useful to you based on your own usage and your own needs. Have you checked if your area has 8M coverage or its 4M max?

What 4M package do you have for RM120? I thought 4M is RM130 / 140?

Those agents always say this and that. Well, good for you at least your 4M is RM120.

Did you upgrade this month or last month?

And contract renewed for how long?


This post has been edited by mylinear: Jan 27 2017, 02:12 PM

You should ask for RM130 price. The packages were 2/4/8 = 120/130/140

Try your luck requesting for price reduction. No harm trying.

No harm trying to ask for RM130. Say you didn't know that was the price and the agent did not tell you. Why others pay less for the same package etc etc. It really is not fair that users get different prices for same packages.

What is the package name on your bill for your RM120 4M package? Does it include a discount?

I see different packages mentioned such as BB Deal, Blockbuster Combo, Streamyx Home etc. Seems like different prices for same speeds.

You should try to get it at least at RM130 / 120 as others have mentioned here.

If you check your modem status page, what is your data rate? And what is the attainable rate? Just wondering if it shows max of 2M speed.

Current covered area meaning already got Unifi in the area? If so, the only reason for that is to have a lower priced Unifi package to attract Streamyx users? Because they already have choice to get the current higher Unifi packages being offered if they want.

If this is the case, then the 100k users must be those in Unifi areas who haven't switched to Unifi. And its not for those Streamyx users in non-Unifi areas.

Why don't you call 100 and ask if your phone line / area supports more than 1Mb. If no, ask if your area has Unifi coverage. If no, ask how are you going to get an upgrade then?

So you got your 8M reduced from RM160 to RM140? Did you request for it? If so, I hope everyone get calls or goes to TMPoint to get the prices adjusted for their respective packages. I think they only do it if you request.

I think there must be a 1 year renewal. Hope valentine1666 or others who have done this will clarify.

My suggestion was because sometimes we ask some time back and they may have done some upgrade since then but we won't know. But good that you already checked and found out. I guess that means you will not get any upgrade due to technical reason. Just have to see if there is any new package they come up with which may apply to you.

Is this by your own choice? Or do you mean your area does not even have 512K or 1M?

I was reading the past couple of pages, I may have missed something. Isn't this Unifi Lite RM150 same as the old VIP5 RM149 which was upgraded to 10M as well? So why are we surprised about the RM150 price for 10M?