What and how you do do to make them reduce the monthly fee?

May I know the way you request for price reduce?

Thank you.

This post has been edited by jiant: Jul 19 2018, 08:21 PM

I just make a complaint with my streamyX 4mbps pricing to skmm with the template in first post.
What should I do after this?

Any advice or tips?

Please.. What is the reasonable price for streamyX 4mbps that I can request for? I'm just making a complaint for price reduction. RM 80 is it reasonable? Or even should be lower than?

[Thank you..

Thank you . already about a week.. Still not responding from TM. Normally how long they will call.

This post has been edited by jiant: Jul 31 2018, 09:21 PM

Please help me.. I need advice
I'm requesting for price reduction for my 4mbps streamyX.. And make a complaint to skmm But the reply given after investigation is infrastructure not available..
I'm not request for infrastructure or coverage and problem not solved.. Please help me.

Just reply
Reason: Initial finding, TM Infrastructure service is not available at the moment and TM did not has any planning yet to expand this Infrastructure at customer area in near future. TM has responded to customer via e-mail, 8 August 2018 to explain on this matter. Case is closed on 8 August 2018.

What can I do for thìs?

This post has been edited by jiant: Aug 11 2018, 12:33 AM

Thank you..

What the reasonable price that I can request for? Please give me a range so if they call.. I I can negotiate.
Is it RM 50 reasonable because according to the average price for unifi lite 10mbps only RM12.90/mbps

I'm currently RM 140/month. What price are preferable for me to requests ?Rm 88?

Thank you ..what the minimum monthly fee offer
That available in the market for this 4mbps streamyx plan? Except for the student plan rm 88?

This post has been edited by jiant: Aug 11 2018, 08:15 PM

[quote=5p3ak,Aug 11 2018, 06:51 PM]
Thank you ..what the minimum monthly fee offer
That available in the market for this 4mbps streamyx plan? Except for the student plan rm 88?

[/quote]

not on 4mbps currently

can try ask for RM100?

[/quote]
RM 100 is the fair price for the streamyX 4mbps?

[quote=YoungMan,Aug 11 2018, 09:55 PM]
RM 100 is the fair price for the streamyX 4mbps?

[/quote]
Not saying it is a fair price, but RM88 is the lowest so far. There once have RM88 for certain promo at certain area, and also to target the lower income ppl. So far there is nothing lower than that.

[/quote]
Thank you. So I I can direct request for rm88 right?

Should I make the monthly payments fee during the complaint period waiting for Reply..

This post has been edited by jiant: Aug 12 2018, 04:03 PM

Replay from TM unifi.. They don't want to give price deduction.
What can I do?


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already but not respond after the first investigation. I'm reopen it.

I complain for price reduction last week but received answer not infrastructure available this month.. And I reopen it with additional information and mentioned price deduction no coverage..
Until now still no further response from skmm..
I ask tm unifi Facebook and their reply is
Maaf tiada pengurangan harga dapat diberikan tiada perubahan bagi broadband (streamyX) buat masa sekarang.

Why streamyX user needs to face this problem perhaps we pay more with low speed.

Thank you ...the status is still show reopen but no action taken.

What this mean? Is it sending mail at 4 Sep to me? Problem not solve.


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