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Chat Streamyx - Unifi Lite rebrand?, Bye stimix, hello unifi lite? Rebranded
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jiant
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 Apr 5 2019, 12:23 AM
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I'm listed for free upgrade before but because I'm missed the call they remove my name from list and then I call 100 and messages unifi online they say my location out of coverage at the time (coming soon) I wait until march 2019 still same Then I go to tmpoint and ask for upgrade and they say Can But with new contact (I'm blur that time because I ask unifi online also 100 they said No new contact) and I agree for it.
I think I'm misled by TM.
They Can directly upgrade from outside my house but TM choose make the easy stuff to hard?
(fyi: my upgrade from 4mbps to 8 mbps just do outside without into my house. And take about half day to settled)
But tm let me wait from August 2018 to march 2019.
Any body meet the problem like me?
This post has been edited by jiant: Apr 5 2019, 12:25 AM
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jiant
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Apr 5 2019, 01:24 PM
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QUOTE(DuitNow @ Apr 5 2019, 01:00 AM) If the outside box already upgraded, they only need to upgrade your account or line from outside from 4mbps to 8mbps. I think so... But they dont just do when go tmpoint and with new contract. Price same but got charge for calling. Before is free. |
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jiant
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Apr 5 2019, 06:36 PM
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QUOTE(DuitNow @ Apr 5 2019, 02:00 PM) What you mean charge for calling?  For 4mbps package tm landline calling is free. Or package change? Yes 4mbps is free for fixed line call (tm to tm) Now after upgrade to 8mbps no more free already. |
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jiant
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Apr 5 2019, 08:20 PM
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QUOTE(DuitNow @ Apr 5 2019, 07:00 PM) Mine free upgrade with no notifaction, the tm to tm landline call still free. Howcome you need to pay? Whats your package price? I don't know.. I check with unifi friendpage.. And they create a report after that the staff from tmpoint call me saying already say new contract with little bit angry.. (fyi: my new plan is 8mbps streamyzer). |
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jiant
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Apr 5 2019, 09:42 PM
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QUOTE(DuitNow @ Apr 5 2019, 08:51 PM) I'm confused, thought as long as box upgraded, 4mbps users get auto upgrade to 8mbps. I was never informed or notified, just that when I check modem status, I'm already 8bmps and speedtest also confirm, since no tm billing, check email for billing, there inside pdf billing stated I'm on 8mbps package. Did you even check whether you eiligible for free upgrade before you go to tmpoint and request upgrade or change package to 8mbps?  Actually I'm eligible for free upgrade But because missed answer the call from TM they remove my eligible. So I go to tmpoint and the customer service check for me for availablity upgrade from 4mbps to higher speed.. And they say got 8mbps got but with new contract.. Cant support 10 mbps which plan rm129 for my location. (they dont say changing package) So I think is upgrade speed. |
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jiant
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Sep 6 2019, 11:11 PM
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Got offer for oku using this plan?
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