if the xox not the wawa plan, season pass data plan after click the recurring to stop auto renew still can click the immediate to terminate date plan if the data has use finished? then to subscribe new data plan again from the season pass?

Now onexox are forcing their users to use data at least 2GB compare to 0.5GB and thats bad news for lite users especially users working 6 days in singapore.
Onexox are forcing their prepaid customers to use more data even if they are lite users.

Beware of the new terms and conditions for prepaid users which users prepaid will be terminated :
Clause 74.  Notwithstanding the Subscriber’s status under the ONEXOX Prepaid Plan, XOX reserves the right at all times to terminate the Subscriber’s subscription to the Plan(s) and withdraw the Subscriber’s mobile telephone number(s) with immediate effect and without prior notice, provided that any one (1) of the following requirements is fulfilled:

a.      The Subscriber has not utilised any voice minutes for a continuous period of 365 days;

b.      The Subscriber has not utilised any Data for a continuous period of 365 days;

c.      The Subscriber has not utilised any SMS for a continuous period of 365 days; or

d.      The Subscriber has not made a top up of at least RM0.10 for a continuous period of 365 days.




Yes,the new T & C for onexox prepaid need to use either call,sms,data or top up within 365 days from the last usage to avoid being terminated.

can clarify if plan expired in 3 years and still got season pass 20 gb 200 min 200 sms how ?

1. if use redeem free data fat 5 during promo top up min 15 got count as utilized data or must subscribe season pass data ?

2. if subscribe any season pass data week or  month once only within 365 days make one call , make one sms out , top up rm 10 within 365 days start lst jan each year got count as utilized and the remaining unused data ,call , sms will be carried forward next year

3. subscribe season pass 2 gb deduct credit or from season pass ? why the 500 mb and 1 gb stated deduct from seaon pass but for 2gb it stated deduct credit rm 5 ?

thanks

Hi,if your prepaid still got season pass 20GB,200min,200 sms and expired in 3 years and you maintain some usage every 365 days,all balance in your season pass will be valid till your line terminated,the easy way is just make a call for few seconds(RM0.06 sen)

Answer for Q1 : If you have free data FAT5 which means that you have made some top up to purchase the happy hour promo,the top up is counted as usage.

Answer for Q2 : Subsriptions of data also counted as usage.

Answer for Q3 : As long as you have enough data in your season pass,it'll will deduct from your season pass.

Please take note that 365 days are counted from the last usage.

Hoping for onexox to make changes to this T & C.

https://onexox.my/tandc/details/xox-mobile-...tI5uoE97--xgA0E

Question 1  :  See clause 74 in the T & C link :

Notwithstanding the Subscriber’s status under the ONEXOX Prepaid Plan, XOX reserves the right at all times to terminate the Subscriber’s subscription to the Plan(s) and withdraw the Subscriber’s mobile telephone number(s) with immediate effect and without prior notice, provided that any one (1) of the following requirements is fulfilled:

a.      The Subscriber has not utilised any voice minutes for a continuous period of 365 days; => MAKE A VOICE CALL

b.      The Subscriber has not utilised any Data for a continuous period of 365 days;  => SUBSCRIBE A DATA PLAN

c.      The Subscriber has not utilised any SMS for a continuous period of 365 days; or  => SEND A SMS

d.      The Subscriber has not made a top up of at least RM0.10 for a continuous period of 365 days.  => MAKE A TOP UP

It stated that any one(1) of these 4 requirement is fulfilled.

Question 2  : You can screenshot it for future reference cause the itemised bill is no more available thus you can't check the last usage.

If today top up RM5 then the next usage(Top up,sms,minutes or data) within 365 days from today.

Maybe you can take your phone to phone shop and ask them to help.
These RM30 top up every 120 days should be targeted to new prepaid users.

Existing users register onexox prepaid mainly because of their dealers promote "The longest prepaid validity and no need to top up till expiry date" but now feeling cheated by onexox when onexox change their T & C to top up RM30 every 120 days.
If you didn't have accumulate RM30 top up in the past 120 days and you didn't purchase the RM25 @ 365 days validity,

your prepaid should received the sms even though you have auto renewal data plan.

"Clause 74 shall not apply to Subscriber(s) whose mobile telephone number(s) are on any active validity package offered by XOX and PURCHASE by the Subscriber."

hi the terms and condition change again from need top up or call or sms or subscribe data plan otherwise will get terminate without notice and now need to top up rm 30 every 120 days even got purchase the rm25 1 year validity every year and validty still longer ? is mean like this ?