Hi,you can send email to cs@onexox.my for inquiry.

Their email reply can be the proof for future dispute.

Install XOX Black app.

Install it on your daily phone. Just like XOX is used on my mom’s phone, but I install the app on my phone to monitor.

Hi,go to sim card setting and on the VoLTE.

This VoLTE setting is from Redmi Note 11 pro 5g,not sure where to find the setting for your Realme 11x 5G.

Hi,to activate 5G,send sms 5G ON to 22777

I'm their ex-dealer(Part time) a few years back but give up their dealership due to "Unfulfilled promises" by onexox.

Now am earning 5% User Get User(UGU) by introduce new users to onexox dealers.

Although i'm no longer their dealer but still hanging out with their dealers and sometimes post feedback/informations that may help.

After onexox change their prepaid T & C (Top up every 120 days) starting from 1st.April,2024 many of their prepaid users already port-out.

New users won't buy this prepaid after they were told about need to top up every 120 days even though they gets 28 + 8 months validity.

And now out there onexox dealers are promoting the UNL35 prepaid plan which you need to top up RM35 every 30 days to use data which is 100 + 100GB(FUP for

RAYA promo) at the speed of 3mbps.

If you pay for one year validity, no, you don't need to reload in a year.

Hi,at this moment due to FAT500(500MB) and FAT1(1GB) are no more available after 31/12/2024,there's no way to see the price for FAT500 and FAT1.

Starting from 01/01/2025 we can only see the price for prepaid monthly data plan starting from FAT2(2GB) @ RM5 and FAT5(5GB) @ RM12 and so on.

Maybe you can top up RM15 or even more to be safe before your data plan expired for your data plan to auto renewed if your season pass acc runs out of data.

Then users will know the price for your FAT500 or FAT1 after your next data plan renewed(For users without data in season pass acc)

Received info from prepaid users saying they once purchase FAT500 at RM12 last year(2024).

Send sms : DATA FAT2(Auto renewal every 30 days) to 22111 or 23388 for Onexox normal prepaid plan activated before 01/01/2025

You won't be charged if you have enough data in season pass acc.

5G need to send sms to activate.(not the issue)
The issue:
when i put in the phone with the network mode 5G/4G/3G/2G no signal at all
change the signal to 3G/2G only got line......

Send sms : DATA FAT2(Auto renewal every 30 days) to 22111 or 23388 for Onexox normal prepaid plan activated before 01/01/2025

You won't be charged if you have enough data in season pass acc.