QUOTE(ss_izal @ Nov 28 2021, 01:08 PM)
Can get full bar, in middle of klang. Full bar is digi.
ONEXOX Thread : Latest Season Pass available now, all about OneXOX
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 Nov 28 2021, 03:56 PM
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#1
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Junior Member
273 posts Joined: Nov 2021 
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depend on tower factor etc
Can get full bar, in middle of klang. Full bar is digi. |
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Jan 13 2022, 10:53 PM
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#2
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Junior Member
273 posts Joined: Nov 2021
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How to stop the spam XOX?...
XOX will deduct my credit for SMS request that I NEVER keyin Got to know when got SMS I've sent On SMS to the provider which I never sent! Happen twice in one month. Contacted XOX & they say i sent the SMS |
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Jan 14 2022, 08:38 PM
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#3
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Junior Member
273 posts Joined: Nov 2021
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I never send these SMS
QUOTE(azhar75 @ Jan 14 2022, 09:02 AM) Sent to which 5 digit number is that?   This post has been edited by godzilla88: Jan 14 2022, 08:40 PM |
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Jan 14 2022, 08:39 PM
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#4
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Junior Member
273 posts Joined: Nov 2021
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nope..it's 2G phone as above
QUOTE(hc7840 @ Jan 14 2022, 11:23 AM) You Pakai ipon kan? I think is the iMessage authentication. That’s why don’t keep any money in the account This post has been edited by godzilla88: Jan 14 2022, 08:39 PM |
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Jan 14 2022, 08:59 PM
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#5
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Junior Member
273 posts Joined: Nov 2021
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Did that last month on the same case....even forward to aduan SKMM..
XOX Reply: no refund because they claimed I send it,,,no refund aduan SKMM: They just forward my complaint to XOX...nothing else done... So this's the second time happening QUOTE(azhar75 @ Jan 14 2022, 08:54 PM) Obviously scam. One option is to bring the monthly Itemized Bill to the telco and ask for explanation and hopefully refund. This post has been edited by godzilla88: Jan 14 2022, 09:00 PMGoto to XOX Self-care > Itemized Usage / Statement History . |
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Jan 22 2022, 10:24 AM
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#6
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Junior Member
273 posts Joined: Nov 2021
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XOX say they cannot block that number.
They advise me to press "STOP xxxxxx" to stop it..... Always claimed user problem & never XOX system issue QUOTE(azhar75 @ Jan 14 2022, 09:11 PM) Your can request XOX to block the number. This post has been edited by godzilla88: Jan 22 2022, 10:24 AM |
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Mar 3 2022, 07:18 PM
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#7
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Junior Member
273 posts Joined: Nov 2021
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Happening again for the third time!
I didn't request or send any SMS out but received Surprise! Credit deducted twice for SMS "send"... As usual, XOX will investigate again QUOTE(godzilla88 @ Jan 14 2022, 08:38 PM) I never send these SMS This post has been edited by godzilla88: Mar 3 2022, 07:20 PMAttached thumbnail(s) 
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Mar 4 2022, 10:56 AM
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#8
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Junior Member
273 posts Joined: Nov 2021
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Useless to report to SKMM....Tried that
SKMM will pass back to XOX QUOTE(xinaixin @ Mar 4 2022, 09:19 AM) Hi,Xox/Onexox promote that their lines are block from sending/receiving sms to/from 5 digit number(Unauthorised 3rd party) which in your case the number is 38000 & 38800. So you'll get your credit back or else tell the Onexox customer service you'll report to SKMM/MCMC Hope this will help. |
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Mar 30 2022, 09:51 PM
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#9
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Junior Member
273 posts Joined: Nov 2021
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reply from XOX:
Dear Valued Customer, Thank you for contacting XOX. We apologize on the delay, we have credited RM0.30 to your account today QUOTE(godzilla88 @ Mar 3 2022, 07:18 PM) Happening again for the third time! I didn't request or send any SMS out but received Surprise! Credit deducted twice for SMS "send"... As usual, XOX will investigate again |
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Apr 10 2022, 09:32 PM
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#10
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Junior Member
273 posts Joined: Nov 2021
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Happening again for the fourth times!
never request for it & my credit got deducted again hate XOX     |
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May 26 2022, 07:42 AM
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#11
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Junior Member
273 posts Joined: Nov 2021
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Same thing happening again today...credit got deducted even I never request it....5th incident so far...look like will keep happen until my credit goes to Zero
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May 26 2022, 07:56 PM
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#12
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Junior Member
273 posts Joined: Nov 2021
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Tried that....XOX claimed I did send the SMS request...so no Refund
I told them why am I took the trouble to report to XOX if i did request it..They ignored QUOTE(xinaixin @ May 26 2022, 09:57 AM) Hi,call Onexox customer service,12273 to report/block the number and refunds. We also "KENA" and report immediately to Onexox C.S. and we get back our credits (refunded) around 5 days later. Hope this will help. |
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Jun 23 2022, 08:33 PM
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#13
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Junior Member
273 posts Joined: Nov 2021
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Reply from XOX earlier :
Please be informed that we have deactivated the premium SMS service at our end from continuing to be received by you. If you are still experiencing this issue, please contact us again for assistance and appropriate action. In the meantime, we have a refund of RM0.60 into your prepaid account;xxxx on 02-06-2022 at 4:47 PM. Kindly dial *150# or log in to XOX BLACK apps to check your account status. We hope the above resolution is satisfactory at your side and we sincerely apologized for inconvenience caused. Should you require further assistance, please feel free to contact XOX customer careline at 12273 / 1300 888 010. Thank you. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx But today I received 2 same SMS & my RM0.30 credit balance was deducted again! So contact XOX again       |
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May 28 2024, 09:33 PM
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#14
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Junior Member
273 posts Joined: Nov 2021
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Can the "Season Pass call" use to call 1-300 numbers? In yoodo, can
This post has been edited by godzilla88: May 28 2024, 09:34 PM |
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Jun 29 2024, 11:40 PM
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#15
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Junior Member
273 posts Joined: Nov 2021
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XOX prepaid is 60 days grace periods if no top up done?
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Jun 30 2024, 09:11 PM
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#16
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Junior Member
273 posts Joined: Nov 2021
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wow! Validity until another 8 years!
QUOTE(xinaixin @ Jun 30 2024, 09:05 PM) Yeah.......just to be safe,keep the sms received showing success purchase 1 year validity for proof but this sms didn't show any phone number  So my suggestion is to take screenshot of the *150*1# showing details the prepaid phone number,credit balance,season pass balance & expiry date for extra proof. Something like attached photo of this prepaid user. |
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Mar 7 2025, 08:28 PM
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#17
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Junior Member
273 posts Joined: Nov 2021
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why nobody pick up 03-7800-0033?
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Jun 2 2025, 01:19 PM
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#18
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Junior Member
273 posts Joined: Nov 2021
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wow...5 years validity
QUOTE(HolySatan @ Jun 2 2025, 01:11 PM)  |
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Jun 3 2025, 10:17 PM
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#19
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Junior Member
273 posts Joined: Nov 2021
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hopefully no change on season pass validity
QUOTE(xinaixin @ Jun 3 2025, 09:11 AM) This user's prepaid.......8 years validity till october 2033 |
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Jun 24 2025, 11:52 PM
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#20
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Junior Member
273 posts Joined: Nov 2021
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added another year validity with new expiry=21-6-28...Hopefully XOX still around
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