Guys, I went to xox centre at Sunway Velocity to MNP my Xpax into XOX.
But upon stepping out from the centre, I receive 2 sms from Celcom.
No. 1
RM0 Maaf, kami tidak dapat meneruskan permintaan anda untuk bertukar ke telco lain kerana kami belum menerima pengesahan dari anda.
No. 2
Sila buat permohonan baru dengan menghubungi telco baru anda. Ikhlas, Team Celcom.
Judging from my understand from SMS 1, I didn't even any sms from Celcom asking whether I agree to port out to XOX and require me to reply YES or Y.
So I go to Celcom centre, which is just few shops away from XOX to clarify the situation with them. Celcom CS told me that they can't see my request in their system and ask me to go to XOX again to resubmit for the MNP.
Ok, since this is the 1st time happening to me, and the XOX centre is also nearby. So I just go back to XOX and ask the CS there to submit again.
But again I did receive the same SMS 1 & 2 from Celcom. Is this some sort of new trick that telco preventing users MNP to other telco???
I'm going to hesd back to Celcom centre again later, but different outlet this time and see what answer they are going to give me...
Btw, anyone else encounter such experience during MNP recently?
ONEXOX Thread : Latest Season Pass available now, all about OneXOX
Sep 18 2020, 02:39 AM
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