This post has been edited by Moogle Stiltzkin: Jun 13 2021, 07:37 AM

This post has been edited by Moogle Stiltzkin: Jun 13 2021, 07:34 AM

This post has been edited by Moogle Stiltzkin: Jun 13 2021, 07:35 AM

This post has been edited by Moogle Stiltzkin: Jun 13 2021, 08:02 AM

This post has been edited by Moogle Stiltzkin: Jun 13 2021, 08:02 AM

This post has been edited by Moogle Stiltzkin: Jun 13 2021, 08:10 AM

bit confused about sms.

there is free sms got some there. but there is also syayed season pass 0 sms. so which is it?

when i tried to activate 5g by sending sms, i got the message back you have zero sms.

So how to fix? what is the cheapes sms top or what to do in this situation. I just merely need to enable 5g for onexox, and one way they said to do that was to sms them the code.

according to their faq, if you sim card supports 4g, no need to replace the sim card. it should be able to do 5g supposedly.


I'm using a Samsung S24 Ultra, but i don't see the volte option listed

This post has been edited by Moogle Stiltzkin: Jun 27 2024, 02:26 PM

ooo so thats what they meant by free sms..... sigh

This post has been edited by Moogle Stiltzkin: Jun 27 2024, 04:29 PM

i sms 22777 with the mssage



In return it sms me back

You don't have active data subscription.



on a separate number they also sms me

XOX service reminder: Dear subscribers, your account is low on balance. Please recharge to enjoy our service and avoid interuption.


in the Samsung S24 Ultra it shows 5g/lte is selected for mobile networks


sim card status shows

network: onexox

mobile network state: disconnected

service state: in service

mobile voice network type: lte

mobile data network type: lte



i forgot where i saw, but i think it showed i'm using 4g. So how to enable 5g

The only instruction they gave was this
https://www.onexoxplan.com/p/onexox-5g.html

wow i've been away too long, just noticed this

any telco similar to the old onexox? i don't use my phone that much. it's just for banking mostly xd.

why pay for validity if there is still a minimum purchase every 120 days still? makes no sense.

This post has been edited by Moogle Stiltzkin: Jun 27 2024, 05:44 PM

ty for the tips. since i already got enuff validity i can spend rm 30 top up and get some data to test out the 5g. seeing as buying more validity not much point.

anyway i didn't see any other options as cheap as xox, so guess i will stay put for now

how to check when you are close to the 1 year limit? seeing as your validity date no longer matters apparently (this is how i previously checked when i needed to top up)


how to enable volte?
https://www.geeksforgeeks.org/difference-be...-lte-and-volte/

https://xox.com.my/volte/

Did some checking seems i may have to call them up apparently

This post has been edited by Moogle Stiltzkin: Jun 27 2024, 06:04 PM

actually i just remembered i had some unspent data from season pass not used.

so i subscribed to the 1g data for 1 month period using the season pass.

then i received the sms to confirm 5g is active


also, there was a separate sms informing this is auto renew. they also included a code for stop auto renew. so i immediately sent the stop auto renew code and it confirmed. so the 1g i redeemed is valid for 1 month and it won't auto renew. perfect. For internet i usually just connect to wifi. I keep the data for emergencies only




though the telco has 5g active for the phone number, but it might not be setup correctly on the phone. i restarted then checked, enabled the data but the icon at the top shows 4g
https://www.samsung.com/ph/support/mobile-d...r-galaxy-phone/


here you go. yes sms to xox to request was free. and yes 5g got activated according to the sms



but how to confirm this on phone? volte still not showing in status. i'll try call onexox later and see if they can do something their end xd.
https://eu.community.samsung.com/t5/galaxy-...gs/td-p/9159918

https://www.onexox.my/onexox-volte



is this the correct apn settings to get 5g?
https://www.onexoxplan.com/p/internet-apn.html


this is the other info i found in regards to this
https://www.onexoxplan.com/p/onexox-5g.html

https://www.onexoxplan.com/p/internet-apn.html

https://www.eggcyte.com/xox-apn-setting/




This post has been edited by Moogle Stiltzkin: Jun 28 2024, 07:07 AM

someone shared this






in my phone i don't see the volte as an option to toggle on or off. is this the phone model issue? or because the telco has to enable volte first?

Using a Samsung S24 Ultra (malaysia model)


Anyway their customer hotline is 8am + so i'll check with them then, ty for the info





https://eu.community.samsung.com/t5/galaxy-...gs/td-p/9159918

based on this comment, sounds like you first have to get your telco to enable volte for your number, BEFORE this volte option toggle to enable will appear in your phone. assuming this is correct

This post has been edited by Moogle Stiltzkin: Jun 28 2024, 07:40 AM

i hope so . tried checking the s24 thread but search doesn't work, so have to do manual.
https://forum.lowyat.net/topic/5431964

*update

i called up to ask about volte and 5g, the rep immediately knew what to do.

he said he will activate it so have to wait till tomorrow to be fully active. this was for both 5g and volte. I did inform that i had just enabled 5g via the sms, but what he said was, needed volte active as well for the 5g to also work.

I also pointed out that the volte toggle for enable was missing from phone option. So i asked if it will appear after he activate it, he said yes.

so have to wait and see tomorrow. just thought i would share that


anyone else have this issue, just call them up, the customer hotline is free if you are an existing customer.


they said my model should have 5g support for the phone

Samsung S24 Ultra speficially this which is the Malaysian model (you need this one if you want stuff like samsung wallet to work in malaysia) sm-s928b/ds

https://www.phonemore.com/specs/samsung/gal...-s928bds-512gb/

https://phonedb.net/index.php?m=device&id=2..._samsung_muse_3



the first samsung link above doesn't indicate volte, but the 2nd one does

This post has been edited by Moogle Stiltzkin: Jun 28 2024, 08:26 AM

i'm no lawyer but that does sound dodgy as hell

whats the point of paying for validity when the validity end date matters not if they ALSO have a rule you have to top up min rm30 every 120 days. So basically that just means rm30x 3 = rm90 annual because that is what it boils down to. in an entire year thats how much you are spending which is way more than before assuming that you are a very light user that didn't top up much or at all.


365 days = 1 year = 12 months

validity have to rm 25 to cover a year validity.

rm30 is like every 4 months, so times 3 = RM90


so out of that RM 90, deduct 25 to cover the yearly validity. the remainder rm65 u can spend on buying whatever package.

essentially what this means is, the true validity cost is rm90, not rm 25. considering there is the rule to top rm30 every 4 months roughly.



any other telco offer yearly validity under rm 90 for users that don't call much and simply just want to retain phone number
https://forum.lowyat.net/topic/5386980







fast forward the best long term validity




i'm assuming there would be an sms to alert when you are approaching the 120 day limit to then ask you to top up? if not then your phone gets barred, followed by blocked, then finally gets terminated. so there is 1-2 months to do something about it.



*update

sorry math fail. updated anyway for myself it's too troublesome to port out. i went through that hassle before. Still affordable so will make do for now.

i think digi long term plan is a legacy? the unifi bebas expired? and the maxis still seems to be ok.


i've done the mnp port out before. but basically depending on your telco, they might cause you trouble when you attempt to port out. (it's intentional). You will have to be persistent and also threaten to report to mcmc if they refuse or continue to be difficulty. eventually they will cave in then you will finally port out your number so you get to keep it (you will have to go back and forth between old telco and new to check whether your number had successfully ported out or not)

Next step you have to contact your banks to inform them you retain your existing number, but that it's mnp port out to a different telco. They will know what you mean. If you don't do this, your banking tac won't work.

Just be warned if you plan to switch. make sure you don't have anything important requiring your phone line within this period. Maybe mnp out is easier these days? no idea

This post has been edited by Moogle Stiltzkin: Jun 28 2024, 11:26 AM

got volte to work.
https://www.androidpolice.com/volte-guide/


so yes, just call up support tell them to enable volte for your phone number. your smartphone has to support volte of course (which mine does).

but it's still 4g but with volte enabled. guy said wait till tomorrow, so i guess hope things worked then


PS: seems like other telco customers elsewhere are having a tough time with rug pulls as well
https://arstechnica.com/tech-policy/2024/06...r-raise-prices/


*update


got volte icon.

in the about phone > status information > sim card status> mobile nvoice network type, it shows lte, but this actually just means volte i read. because as long as the icon at top shows volte that is confirmation. if don't have the icon, then it's the regular lte.

samsung had removed the volte toggle from the UI. so if it's not there, that is probably why. But that doesn't necessarily mean you don't have volte. As long as you see the volte icon you should be good for that.
https://r1.community.samsung.com/t5/galaxy-...g/td-p/26696415






telco and also sms both confirmed 5g is active. but when i checked, it still shows 4g. i already take out sim card, restart phone, power, then insert sim, wait 5 minute, check again still same. also set airplane mode wait 1 minute, check, same. re-check the network settings, all seems to be order, tested xox, xox4g, and celcom, same results.

my guess is i need to travel to an area where 5g is available and check whether it will flip from 4g to 5g. But that might not be the case cause i checked here
https://www.digital-nasional.com.my/interactive-map



https://dgtlinfra.com/cell-tower-range-how-far-reach/


i'm dead center in a good 5g spot so....

This post has been edited by Moogle Stiltzkin: Jun 28 2024, 05:55 PM

don't have. old phone only 4g but thx for the suggestion. i'll try call back the customer service tomorrow and see if they can suggest something xd.



https://www.timesnownews.com/technology-sci...ticle-107102818


in the auto connect mine does show 5g as an option that is already selected. and when i google the spec for the phone it does show 5g support. and it's the malaysia model for sure, SM-S928B/DS

I'll check tomorrow with hotline what they can do But yeah volte works, no issue there. But to use volte, you have to enable data usage. If not, then it reverts to the wireless for phone calling. Both do HQ audio.

Though the volte uses data, i don't think it eats your data ya? It's only when you do video call then it may? correct me if i am wrong, but this i read.



This post has been edited by Moogle Stiltzkin: Jun 29 2024, 02:05 AM

yeah should be. i checked the 5g map i'm right smack center of a 5g area. i'll do more testing.

i noticed 1 mistake i did. In battery i had the 5g disabled. So i disabled that then test again.

But this setting should only be active only when battery saving is enabled which is

1. during night when asleep
2. when battery falls to below 30%


so that is why i don't think the 5g disable was active when i was testing. but to be safe i disabled that feature

But yeah i can confirm the phone does have 5g. Because where u select the connection, the auto it shows 5g, so that is confirmation the phone supports it. I also received the sms they activated 5g for the line. They even help me reset it a few times.

I think the last thing to check if to roam about and see whether the line does detect a tower that shoots out 5g.



Anyway did any1 see the june happy hour?


20gb highspeed data, 100 minute call to all network and 7 days viu premium? rm30 is this worth it?

Have to spend rm30 anyway to meet the rm30 every 120 days How do you guys keep track of this?

before end of April, before end of August, before end of December ? correct? is there any sort of sms code for checking what is the deadline


*update

i called customer service, i was asking about the 120 days have to top up rm30. They said no need because i paid for the rm25 validity so i don't have to worry about this.

So i guess, no problem?

I will just keep an eye in case line no longer working then see whats up then. But basically i already top up 2 years in advance because i i don't like to keep track of these things lel




yeah when you call their custom service, they said new policy since march 2024 or something. so i asked them about it, they say my account no problem no need top up every 120 days 30 ringgit since they said it goes by the validity which i already paid so i don't have to worry.

but if suddenly got issue, they can't just simply just change like this.... have to give us some notice up front will have to see. because i already asked them about this new term of condition change, they said it doesn't affect me so...



i missed this. so basically even though what the customer support says is everything is honkey dorry, even that might not be the case based on what some of the users are saying. i will do what is suggested and keep screenshot as proof


well from what i saw there was an option within blackxox app to top up validity for 1 year for rm25. if you want longer just stack, i did this before it worked. but with the current situation i cannot imagine anyone dare keep validity more than 1 year just in case rug pulled under them

This post has been edited by Moogle Stiltzkin: Jun 30 2024, 07:16 PM

ty so much for that tip.

i thought screenshot blackxox app was enuff, guess not. i'll do what you suggested, ty

holy cow 2032

you got me beat. i'm at 2026

i had always suspected something could happen so i didn't go too deep.


then again you get the opposite where people got a good deal that later isn't available



i guess it boils down to consumer protection rights in which way it leans, corporate or consumer

This post has been edited by Moogle Stiltzkin: Jul 1 2024, 11:06 AM

is this because people were cancelling to then rejoin xox for the welcome deal? maybe that's why they did that.

either way seems like everything is back to normal, cheers every1 ^^;

This post has been edited by Moogle Stiltzkin: Jul 6 2024, 03:26 AM