My guess only on the time limit. Otherwise, can't think other reason why they face error like that after opening account. They had to ask supervisor to come and see but supervisor also blur blur. In the end I believe they phone to PNB for help. Only then they say no unit the book need to destroy. Looks like every agent have a secret number to call PNB in emergency case.

Ya they have. But just customer service only I believe. The agent SOS line is likely different number to go to those behind the scene with more knowledge on the system and problems.

Wow, so many problems - especially the system down. Reported by so many.
It seem like the days when they release new fund, system down all over the country. I guess is too many people doing transaction until the server cannot handle. After so many years, the system quality is still like that.

Since you have her name, write an email to asnbcare@pnb.com.my. State her name, counter number (if you remember), ASNB branch and the time you do transaction. And what you faced. Let us know if actions are taken after that or not.

This is so horrible and contradict what most say about ASNB. Eeks. Never knew ASNB can be so horrible at some locations. Better complain strongly or else their attitude getting worse like 'no eye see'.

It's that strict now? Last I know still not many request for scanning thumb during topup or update passbook. But they annoyingly ask "Siapa punya ni?" before they update book for you. Encounter few times. Feels a bit rude.

Somebody transfer wrong unit to another person account? Wow.

Is there any risk teller accidentally reverse your transaction after topping up?

Don't want later one day go to update balance, the topup amount become deducted.

How did you know? They reverse right after you top up while you still at counter? It could be disaster if they reverse when left the counter.

My goodness, what an error. After that, did she manage to capture back the units for you? Another problem of carelessness.

Lucky have units because sold off not guarantee can catch back the amount.

If cannot catch back, she could be in trouble if you complain her manager.

But I guess she cause you to lose the interest for that amount for the month?

You got complain to their email? What is their response?

It is amazing that so many places today have so much difference between their actual HQ policy and the branch management. Recently got to complain some other services. The branch say this cannot be done here but when I check with their HQ they say "CAN". So they ask to fill the form which counter, what time, which staff so they can check. Hmm.

Hopefully your ASNB branch will change attitude. Maybe the "boss" you mention which laugh when the angry lady scold the uncle should be taken action. How can the boss also do this behaviour, then the staff what more to say.


This post has been edited by filage: Sep 8 2016, 09:23 AM

Did you also complain to ASNB?
CIMB HQ also no follow up the case with you? Normally if complain to the HQ, there will be a open case. Then they must provide the necessary things or follow up solutions to close the case.

This is so risky! @will-i-am said he experienced that before.

I wonder if the WITHDRAW and SUBSCRIBE unit buttons on the system are NEXT to each other? That will be inviting trouble.

Any of the new system forms on the shelf to take? Until today, I still cannot see the new system form on the shelves. They will tear one piece for you out of a receipt book sort of thing if you want to top-up. The new forms not in separate sheets. None of the agents I go to have that form on the shelves. They only have the smaller forms for old system.

I see. I'm not really in the need to take xtra copies right now. Just asking.. coz nvr see the new forms on display.

Btw, suddenly I'm paranoid if the staff can withdraw your units without your presence. Do you think possible? The case you had was with your presence to topup, but press wrongly to withdraw. But what if they key wrong number on your account when withdraw for others? Or they withdraw it for illegal purpose like those MH370 victim accounts. Is it possible?

So troublesome cannot check online for balance - at the very least. The rest like open their own unit trust platform is a fantasy given the never ending system issues they have.

I hope the system only let thru to next step after IC scanned and thumbprint for withdrawal. Not something like scan as a separate step.

In your case, they kind of sideline you because ASNB is external product. If that is their own product which cause the imbalance, I think he wouldn't dare to say anything. I think complain to ASNB will be effective as well. ASNB entrust them to service their product & image, I think they must draw some commission fee or something yearly from ASNB. So ASNB is also paymaster to them, if ASNB issue them to show cause, they will surely have to respond and do something. Internally they sweep under carpet because not their product kind of thing.

Whoever use bribe to topup, if the teller is reported they will be in trouble.

Btw, I just went to do some minor topup. I realized that is a lot more strict now. Maybe that will address the fear of unauthorized withdrawal etc.

The printout receipt now have:
(a) Agent Code
(b) Supervisor Code
© Teller Code.

If want to know what happened in problem circumstances, everything can be traced.

I also learn from the staff at one place that the new system now require 2 PERSON in order to be able to toup. The teller must call the supervisor to OPEN the limit and only then the teller can catch unit. If you want to top 100, he/she will call the supervisor to tell them that amount, and then the supervisor will sort of approve that on another system.

Any of you face this?

The place I 1st went said supervisor is not around must wait until come back from sembahyang then can do topping up. Because need supervisor approval. But ASB old system no need, straight away can do any transaction. "Senang" she said. Immediately some Malay customer is doing ASB with her at the counter.

Second visit I went is described above. The teller have to call supervisor to open the limit for topup.

But when I topup another place beginning of this year, don't think I face the teller calling supervisor to approve though. Seem like a latest policy/system upgrade together with the IC checking.