I applied for my WISE card late last year. My WISE card is pin and pay compliant, but does not have PayWave function.

Is it possible to request for a free replacement to a WISE card with PayWave function? Since it is my main credit card, the PayWave function is a big help to me.

No Paywave logo on the card, saitong09.

Just now, I asked HLB CS and he told me the same thing. Since we personally request for early renewal of our WISE card (to get the Paywave function), HLB has to immediately deactivate our present WISE card.

2 weeks are needed, if our new WISE card are sent via post. About 4 working days are needed, if we can collect our new WISE card at any HLB branch.

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There is something else said by the HLB CS, but we may have to take it with a pinch of salt. For those with WISE card (which is pin and pay compliant, but without Paywave function), HLB will automatically replace the card, with the WISE card (with Paywave function), before the end of this year. The difference of this method is when we let HLB replaces the card, we can still use our present WISE card, until the new card arrives.

I am very skeptical with what HLB CS said. Since my WISE card is already pin and pay compliant and complies with Bank Negara ruling, would HLB replace my WISE card to newer WISE card with Paywave function? My card's expiry date is on year 2020.

When I received my WISE card via post around November last year, the envelope has an accompanying letter stating my credit limit, and also states that I have to set my PIN, because my card is pin and pay compliant.

This post has been edited by kart: Jul 30 2016, 09:33 PM

Your definition of main credit card is different from mine. Anyway, I respect your opinion.

For me, I charge the most transactions to my main credit card which is WISE card.

I have no intention at all to use my WISE card for general usage (not from the categories I mentioned). Then again, the amount of spending for general usage is lower, and is charged to my other credit cards.

This post has been edited by kart: Jul 31 2016, 02:35 PM

andrekua2,

I presume that your WISE card is not pin and pay compliant. For sure, HLB will automatically replace your WISE card to the new one which is pin and pay compliant.

My WISE card is already pin and pay compliant (without Paywave function), and complies with Bank Negara ruling.

Strictly speaking, from HLB's perspective, there is no need for HLB to replace my card.

Regardless of any sort of changes to WISE card, HLB need to give a prior notice of at least twenty one (21) calendar days to us Cardholders, as per their terms and conditions. The changes can be made effective, only 21 days after the date of announcement. Otherwise, it will not be fair to us.

This post has been edited by kart: Aug 14 2016, 11:12 PM

For this transfer of Wise cashback to your saving account in other bank, does HLB impose any service fee and interbank GIRO fee?

Like most of you all, I make full payment of statement balance, by the payment due date.

Let's assume that my statement date is 8th of each month. If I cancel my WISE card on 3 October 2016, when is the latest date by which I should make full payment of statement balance (or even outstanding balance)? Is it still 28 October 2016?

Thanks for your reply.

So, I have to settle the entire outstanding balance on the very day I cancel WISE Card, right? Not even a day late? Alright, I understand.


I really hope that the 10% cashback for September transactions can easily be transferred to Hong Leong CASA, after 28 October 2016.

But, if it is not possible, maybe we can switch WISE card to another Hong Leong credit card (preferably with no annual fee), for free. Once the 10% WISE cashback is transferred to this credit card and we swipe an amount equal to the cashback, then we just cancel this credit card.

This post has been edited by kart: Sep 7 2016, 10:39 PM

MGM

Did you request for AF waiver, after AF is charged to your credit card (shown in HL Connect)? Or, did you request for AF waiver, a few days before your card anniversary date?

Till now, AF has not been charged to your WISE card, right? That is good.


This post has been edited by kart: Sep 7 2016, 10:49 PM

Thanks for your reply, MGM.

So, for your case, after AF has been charged to your card, you did not pay the AF, and requested for AF waiver a few days later. Alright, that is a good strategy to follow.

My card anniversary date is 7 October, thus I have some concern about annual fee.

Based on the new TnC of WISE, you can easily convert WISE card to another HL card.

Could you please share the written e-mail reply from Hong Leong Customer Service on this matter? Of course, with your name omitted, for sake of your privacy.

Thank you very much.

It seems that after 1 October 2016, we need to try whether the 5% effective cash back given is still based on round-up to the nearest RM or not.

So, it is still uncertain whether we should ensure that the total transaction for each category should end with RM 5.

This post has been edited by kart: Sep 9 2016, 10:30 AM

For those who have cancelled their WISE Card, when is the latest date by which you have to make full payment of all outstanding balance?

On the day of card cancellation, or the original payment due date?

Thanks for your information.

Yeah, please check with CS, on the date to pay all outstanding balance, without incurring financial interest and late payment charge. Different bank may have different way dealing with outstanding balance, after the card cancellation.


HLB is very cunning indeed.

Spend less than RM 2000: no cashback

Spend exactly RM 2000 (with at least RM 1000 on chosen categories): RM 100, equivalent to 5 % effective cashback.

Spend more than RM 2000 (with at least RM 1000 on chosen categories): RM 100, equivalent to less than 5 % effective cashback, as spending increases.

So, we have to spend exactly RM 2000, not even a cent less, nor even a cent more, so that we can get 5 % effective cashback. That is one very narrow target to achieve.

With the current minimum 10 swipes of RM 50, we can choose to spend between RM 500 to RM 985, and still we can get 10 % effective cashback. The target is boarder and easier to achieve.

This post has been edited by kart: Sep 11 2016, 12:01 AM

Does anyone know the largest negative values that can be paid for Maxis, TNB and TMNet Streamyx bills, for the purpose of overpaying?

This post has been edited by kart: Sep 11 2016, 08:12 AM

Did any page in Hong Leong Bank website or any official terms and conditions (PDF document) mention about minimum annual income, needed to apply for Hong Leong WISE Platinum and Gold Credit Card?


Example:
Minimum annual income for Hong Leong WISE Gold Credit Card: RM 24000 per year

Minimum annual income for Hong Leong WISE Platinum Credit Card: RM 48000 per year



The values of annual income are just make-up numbers. I am asking this question, just for my information.

For sure, I have Hong Leong WISE Gold Credit Card, and is still considering whether to cancel it or not.

This post has been edited by kart: Sep 13 2016, 10:44 PM

fkinmeng

It is the button to bypass PIN. Once the button is pressed, the cardholder does not need to key in the PIN, and instead sign the charge slip.

If I am not mistaken, this 'bypass PIN' feature is valid till next year, to ease the transition from signature-based transactions to PIN-based transactions. After that, it is mandatory for cardholder to key in the PIN.

For annual fee waiver of WISE card:

Normally, after annual fee is charged and is shown in HL Connect, the cardholder should call CS to seek the waiver of annual fee.

Some users managed to called CS to seek the waiver, before the annual fee is charged.


So, in short, when is the best time to seek the waiver of annual fee? Before or after the annual fee is charged?