call customer service and talk to human, no need pin in the ivr. just wait till the option to speak to customer service.

depending on the IVR menu level, there is option to select talk to customer service. either 0 or 8, forgotten liao.

also, it depends on the time that you call. off-office hours, you can speak to customer service easier. during office hours, that option is nested deeper in menu.

Kindly contact our Call Centre at 03-7626 8899 and our customer service officer will further assist you on matter above.

After you had selected your preferred language, please hold the line without pressing to any number. Your call will be transferred to any available agent on the floor. Our agent would able to assist you on the credit card cancellation request with condition of successful verification.

P/s: at the end of the call, please press accordingly to your inquiry (1. credit card 2. banking 3. internet banking)

Hope this helps. Have a great day.