GEMFIVE 11STREET QOO10 ZALORA ENSOGO TAOBAO EBAY, version 4
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 Oct 4 2016, 10:34 AM
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#1
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Junior Member
67 posts Joined: Jan 2013 
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Gemfive emailed me that the item on transit to me and give me Skynet AWB number.
I called Skynet and they said no such AWB number in their system. Called Gemfive customer service, told me same thing as in email - item on transit to me?? Informed them what Skynet told me and Gemfive only could say will check with merchant and email me. anything else that i can do? |
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Oct 4 2016, 10:49 AM
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#2
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Junior Member
67 posts Joined: Jan 2013
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QUOTE(aromachong @ Oct 4 2016, 10:42 AM) few days holidays.. maybe skynet did not tracking update in their system Even if the customer tracking not updated , should't it be in their own system at least? Cannot be that item has been picked up by them from merchant but yet not in their system, right? like that stock will always be MIA.  QUOTE(Area51SE @ Oct 4 2016, 10:44 AM) Skynet has one of the worst service ever. I would rate them being the worst courier in Malaysia I have bad experience with them before too. |
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Oct 4 2016, 11:51 AM
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#3
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Junior Member
67 posts Joined: Jan 2013
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QUOTE(Titan_Gunners @ Oct 4 2016, 10:59 AM) Merchant did fill in the shipment slip with AWB Number and Skynet yet to collect the parcel. So, there will be no record in system. Yep, that's precisely what has happenned.I don't see the point of gem5 email to inform that item has been shipped if courier hasn't even picked up yet. Dont consider that as "shipped". |
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