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> GEMFIVE 11STREET QOO10 ZALORA ENSOGO TAOBAO EBAY, version 4

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post Aug 19 2016, 02:22 PM

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QUOTE(CalvinCLK @ Aug 19 2016, 02:10 PM)
Thank you for contacting GEMFIVE!

Unfortunately, your order could not be fulfilled. Under our policy, We have taken the liberty to refund the amount that you have paid for the order via store credit. The store credit will be available in your GEMFIVE account, under My Store Credit and you can use the store credit for your next purchase.

Every 100 Store Credit points are equivalent to RM 1.

We would like to apologise for the inconvenience this may have caused.

This is their reply. I am going to make a hoo-haa about it.  vmad.gif  vmad.gif
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Simple, you paid real cash, they must return you real cash too.............

go fb complaint kaw kaw
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post Aug 19 2016, 02:23 PM

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I experienced the similar case on ensogo before, end up they refund me in cash instead of credit
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post Aug 19 2016, 04:40 PM

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QUOTE(kokbantan @ Aug 19 2016, 03:44 PM)
11street is better because got coupons can download not like gemfive always need guess what code can use...!!! their korean style bag only sells at rm33.00... looks nice. Anyone bought bags from 11street before? can share quality?
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Both have cons and pros

11s grocery and voucher products are good, low in price with coupons

gem5 high price product are good with high discount code, but got risk of being void

Yesterday, I bought a Intel i3 laptop in gem5 with price 706, risk of being void too
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post Aug 19 2016, 06:49 PM

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QUOTE(MGM @ Aug 19 2016, 04:58 PM)
Can give d link to d i3 laptop? U said void because price has changed?
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http://www.gemfive.com/my/lenovo-laptop-id...-integrated-dos

yesterday it selling RM896, only 3 units. So RM696+RM10 shipping after 25SCB

May be wrong pricing, therefore will cause risk of void




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post Aug 23 2016, 09:31 AM

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QUOTE(CalvinCLK @ Aug 23 2016, 07:06 AM)
Did you manage to buy the laptop?
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Status still under "Acknowledged", unconfirmed yet...........dont put high expectation, seller may cancel later
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post Aug 23 2016, 10:14 AM

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QUOTE(cactuscch2 @ Aug 23 2016, 10:11 AM)
Sharing my past experience -  gemfive acknowledged my order but seller want to cancel the order bcoz laptop model obselete.
If seller cancel your order, they will call you up and ask u whether u agree to cancel. Seller may ask you to top up $$ for other models. If they say the reason is 'this model is obsolete' or 'out-of-stock', I'll shoot them gaogao because I saw there are 3 units available now at RM1166.
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If seller cancel order with reason out of stock, gemfive will penalty them............
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post Aug 23 2016, 10:36 AM

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QUOTE(cactuscch2 @ Aug 23 2016, 10:20 AM)
I didn't know that. Last time I bought virgin coconut oil, waited for 1 month, then the merchant call me said currently no stock &  I've to wait for another month for new stock/ shipment to arrive. I just change the order to 3 packs of jumbo raisins (similar price). The merchant was kind enough to give a hand towel as free gift.

So, I can actually insist on the coconut oil? Or I report to gemfive?
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If you reject the seller's new offer, the seller will cancel the order..........you get refund, seller get penalty by gemfive
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post Aug 23 2016, 11:07 AM

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QUOTE(gastacopz @ Aug 23 2016, 11:02 AM)
Now still got, sometime will delay in release

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post Aug 23 2016, 11:08 AM

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QUOTE(MGM @ Aug 23 2016, 11:05 AM)
MYCYBERSALE2016
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rclxms.gif The best sales through out the year
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post Aug 23 2016, 01:09 PM

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QUOTE(andre128 @ Aug 23 2016, 12:59 PM)
what different

RN3 Pro import
RN3 import
RN3 ori

i mean hardware
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in fact, Redmi note 3 using mtk processor, while redmi note 3 pro using Qualcomm snapdragon 650........

snapdragon proc come with better performance

malaysia set all using snapdragon proc
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post Aug 23 2016, 02:39 PM

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QUOTE(CalvinCLK @ Aug 23 2016, 07:06 AM)
Did you manage to buy the laptop?
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order void with reason wrong pricing
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post Aug 23 2016, 03:42 PM

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QUOTE(andre128 @ Aug 23 2016, 02:57 PM)
so RN3 pro same as RN3 MY?
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Yes, malaysia is pro version...........you can check the stated spec before purchase
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post Aug 23 2016, 03:49 PM

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Gemfive


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post Aug 23 2016, 04:01 PM

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QUOTE(soyusa @ Aug 23 2016, 03:57 PM)
This is not good...  rclxub.gif
Only for store credit and cannot refund to online bank account?
Well, how about pay using online banking? Will G5 refund back to bank account or store credit?
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According to them, only store credit available regardless of any payment method...........

anyway, I not willing to accept the store credit. What i paid must what i get back

They said it was their policy.............I can said their policy only apply to their own, come to public only got 1 policy..........that is Perlembagaan Malaysia
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post Aug 23 2016, 04:03 PM

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QUOTE(kamikraze @ Aug 23 2016, 04:01 PM)
Ask her to show black and white or t&c about refund only available only via store credit.
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useless, they simply can show you term and condition which they can simply revise anytime.........
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post Aug 23 2016, 04:15 PM

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QUOTE(kamikraze @ Aug 23 2016, 04:07 PM)
Yeah, that's a good prove if they show via email, and do some screenshot.
You always right to get refund via the same way you pay. If pay cant, refund via cash, and so on.
With some term & condition of course. Other than that, we're bound to their t&c.
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http://www.gemfive.com/my/cancellation-returns/

1. Their cancellation policy is referring to the order cancel request by the seller, is not apply to the order being cancel by them due to seller's negligence.
2. My gemfive's account is created long time ago which this policy not yet implement. Meaning I did not bounce to this policy when I signing account with gemfive.

This post has been edited by StupidGuyPlayComp: Aug 23 2016, 04:16 PM
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post Aug 23 2016, 04:44 PM

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QUOTE(kimkanm @ Aug 23 2016, 04:41 PM)
Nak check with u all,kalau i nak beli powerbank beli online ok tak?tengok banyak org beli online jer 11street ...gem5..atau any other?saw this http://www.11street.my/productdetail/origi...300594,standard market price ok?
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For powerbank, I will advise for the famour brand like xiaomi, romoss, aukey.......

pineng charging speed is low, the stated capacity is overrated too
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post Aug 23 2016, 05:02 PM

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post Aug 23 2016, 05:19 PM

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QUOTE(MGM @ Aug 23 2016, 05:18 PM)
So G5 changed their mind n agreed to refund via credit card?
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yes............
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post Aug 23 2016, 05:23 PM

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QUOTE(MGM @ Aug 23 2016, 05:20 PM)
If can only refund by account credit, then can't apply bank related discount code when using this credits in future purchase?
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can, the credit can use as cash............you still can apply voucher code, the balance amount can offset by store credit

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