Hello all,

Would you buy big/heavy items such as TV, washing machine from 11street or Lazada? IMHO, main attraction is the price; the downside might be the service.

Any thoughts / past experiences? Thanks in advance.

Regards,

Hauz Depot (near the Curve) having sales now, some of my friend sapu-ed LG TV. You can check it out.

Bought one from genfive, postage was fast and smooth, as for the service, I dont think there is a difference from buying at a physical store

bought one from 11street...cheap n thrillz

buy one washing machine from lazada..used it almost one year..no problem at all..

i know how lazada works. generally lazada protects the customer very well. you have to realize that lazada is a market/platform, the sellers (shops on lazada) can be anyone.

it can be frustrating if the seller sends the item slow. BUT if the seller fucks up, Lazada will make sure the item will be reimbursed/resent

Does the delivery guy help you setup the TV stand like normally physical store delivery guy did?

Nope, they use skynet for delivery so of course the skynet guys just drop off the item. But it is really easy to install a tv, only need a screw driver.

i dont mind to buy tv from any seller /online after i has choosen the right quality.

so far gotten 2 from forum seller and 2 from shop.

If you want to have good experience on lazada. Buy only if the item sold and fulfilled by lazada for good experience. I have bought Samsung 7kg washing machine from them. Below market price and free delivery. Huhuhu.

lazada is quite customer oriented, so far has been buying stuff from rm 5 to rm 1000 no issue & the refund is quite fast & delivery is quite fast. whereas i notice 11th street & gemfive have hidden cost in term of delivery.

Bought LCD TV from 11 street, has been using for more than 1 year.
Price is lower than physical store at our area.
Delivery right to the door step, no frill at all!

is 11street trustable?

that is the key! i buy only from well known sellers.

there was a purchase i made where the seller later said no stock. paid already but rakuten (now closed shop) refunded in full promptly.

i used to be very uneasy buying online. not anymore.

when ordering, look for options for installation, additional charge.

if just the tv stand, u can diy easy. no need installation job.

if mount on wall panel, seller will not use simple courier but send their own guys in their own van to install if u order installation.

i had one done like that, pleased with it.

as mentioned above, 11street, lazada, etc. are just platforms, a marketplace for actual sellers to take orders. pick the right seller (can be a major retailer), communicate over email/lyn pm (if seller here) if necessary (yes, u can contact seller), u won't go wrong.


i have made several purchases so far, all fine. incl redeeming discount points.

This post has been edited by AVFAN: Jul 11 2016, 06:00 PM

touch wood, quite trustable. I just bought a vacuum cleaner yesterday to replace my 10 year old unit and it was delivered today using zyllem. mind you shipping fee RM15! But, since service good, no complaints. used it immediately, it's really good! of course this is not my first purchase (but first big item purchase), i decided to buy higher value item after trying out smaller items. better read the customer reviews first before buying to be safe.

Rakuten refunded in credits or cash or reverse credit card transaction?

reverse in credit card within a couple of days.

ohh ok, thanks for sharing.

i brought mine sony 43' android from courts, got FREE bluray player ~~extend warranty as well....u may drop by have a look, the free gift is not publish in their brochure

Bought a 55" 4K LG tv from Lazada.... unfortunately got issue with the display Light bleeding. already mailed lazada and they agree to collect back the tv with no cost involve.. now waiting lorry to collect the tv. hope the refund will be smooth