Hello guys,

What is the process of buying a limited car in Malaysia?

Here's my past event :
1) Go to showroom and make booking - Done.
2) Sales man apply my loan - Done.
3) Loan approved - Done.
4) Down payment - *Going to make tomorrow.

What the sales person told me is that I have to make down payment first before he can allocate the car, still not sure is it available yet.

Is this really normal? If I make down payment and fail to allocate the car for me, how long normally they take to refund?

Which brand?

Subaru

You signed the loan agreement?

By right, car is allocated before you sign the loan agreement. And after signing only you pay the d/p.

This post has been edited by dares: Jun 23 2016, 09:34 PM

Tomorrow sign the loan agreement and make d/p, what he told me is the car still not sure is it available yet.

Not normal right? How should I do, any smart way advise.

the car is allocated only when full payment is made (agreement signed and balanced paid).

loan approved doesn't mean they will allocate, if they do that then when customers cancel they are stuck

What I did when I bought my previous 2 cars, was that I told the SA upfront that I will not sign the loan agreement without a chassis number.

Tell them to allocate to you your car, else you will not sign the agreement nor pay the D/P, and you shall take your business elsewhere.

This post has been edited by dares: Jun 23 2016, 09:48 PM

why would they be stuck? By right the car should already be in their stockyard. If the customer cancel then just take the 10% of the booking fee that they are legally entitled to, then sell the car to someone else.

Yup, I agree. When I bought my car two months ago, the car was allocated to me as soon as I paid the booking fees.

Here's some general rule of thumb - even if its limited (I'm a Mazda & Peugeot Sales)

1. Loan agreement to be signed, booking fee paid irrespective car allocated or not.

2. Balance down payment should only be paid if a chassis number is allocated. This is common practice to ensure car is available before parting with your money.

In case they can't allocate the car after the downpayment is made, and come up with excuses to delay the delivery, there's the scenario where customer is stucked, cancellation will only makes matter worse.

Another way, is to call Subaru HQ to confirm the SOP of downpayment. As for the 2 brands I'm handling, no chassis number, we don't collect the balance D/P from customers.

Of course, certain clients don't mind paying early in order to secure faster delivery.

How they will provide the chassis number? Just verbally or certain form.

Hi, you booked a Subaru XV or Forester from Subaru PJ HQ? Thanks.

Some dealer don't keep stock. They only order once your loan OK.

http://www.consumer.org.my/index.php/perso...otect-consumers


http://www.sharesinv.com/articles/2011/07/...e-purchase-act/


The 2011 amendment to the HP Act was enacted to protect consumers, many dealers prey on the customer's ignorance on this matter to secure sales even without stocks. Feel free to bargain with your dealer to ensure a car is allocated to you ASAP, but understand also dealers need to cari makan so maybe you can give or take a bit so both parties are happy.

This post has been edited by dares: Jun 24 2016, 08:45 AM

Bro, what Subaru cars you order? Is it from Motor image or official distributor or Re-con AP holders?

XV and Forester is a lot nowadays due to CKD. Only certain popular color will need to wait.. Currently the Forester for some color need to wait for 2 months due to hot demand now..

When purchase of car, usually they will allocate the cars after the payment & loan approval are done. Loan approve only they will not proceed, as anytime you can also cancel your loan. BTW, your loan will only start once you get your car.

If Xv / Forester they can ask their HQ to sent the car picture for you on availability stock, but chassis no. they wont share as anyone which get the payment done early will allocate for them first.

You can get official receipt from them regarding the payment done. But if want to cancel, they might charge you a 10% of admin / cancellation fee (From the initial booking fee).

This post has been edited by littlefire: Jun 24 2016, 09:14 AM

Getting this, just receive SA reply as below.

1) I will only make down payment, no need to sign for the loan, then they can check the car allocation within 10 days.

2a) If pass ok loh.

2b) If fail, will took me 'fastest 1 month' to refund.

3) they will confirm car allocation with chassis no. included, then only i sign my loan.

Is it safe to go to pay the down payment now? So worry sia...

This post has been edited by Fukatsu: Jun 24 2016, 10:43 AM

My family already purchased 1 Xv from Motor Image, BM Penang branch last year and book the forester again this year.

We only pay for booking fee and awaiting for loan approval. Once loan approve, you will have to pay the initial front payment to them.

They will issue the official receipt for you. Advise is to do it in their office to get all the documents. Dont always trust the SA to settle all for you, sometime they might do error also.

If you purchase from official branch or distributor dont have to worry much. They will help you to proceed, as their commission will only get once you get to drive the car out from their branch..

This post has been edited by littlefire: Jun 24 2016, 11:02 AM

You can sign the loan any time you want. The money will not be disbursed until all conditions have been met. The loan can also be cancelled or transferred to another dealer.

Get the engine/chassis no. first before you make the down payment. This means the car is allocated to you and on its way. You can also insist that the car has arrived in the showroom for you to inspect before making the down payment.

If the dealer insist you must make down payment first before car allocated to you look for another dealer. This is not the normal procedure.

This post has been edited by Ginny88: Jun 24 2016, 11:20 AM

Yes I'm purchasing from official branch, Subaru @ Cheras.
What can I do anyway to ensure mine would be submit faster than other because the SA always reply with 'management told, management advise, management...', every word come with management..., tried my best to get loan approve within 2 days time, now they only tell me such procedure.
Call up management people would make thing help?

Even thou this is limited car, still not normal procedure right?
He need me to make down payment first only can provide the chassis no. within 10 days, if result as fail, refund within 'fastest 1 month'.

Good price car but so hard to buy =(, I can pay down payment first but later if fail, and have to wait 'fastest 1 month' and can cause up to 2 months, so troublesome #Subaru

in my case with new honda civic
i paid 1% of booking fee, signed loan agreement but yet to pay downpayment as the car is not allocated yet.

Yes, is better to direct go to office and talk, especially the branch manager. From what i know the Russ Swift road show demo car is limited and a lot of people are showing interest for it due to cheaper price tag.

Sorry to tell, but if the last car already sold off they might ask you to take for other (Maybe test drive unit) or newer car model. Got a few person already kena this scenario already these few days..

The same promotion already got people kena ah? Weh...
Anyway just hope for it, if fail just full refund loh, 1 month plus to refund.

well... thats the price to pay for 30k savings I guess.

put it from the perspective of the SA, there are X numbers of cars and all the SA are selling them. these cars are flying off the shelves like hot cakes and they need to secure it ASAP, basically a case of SA vying with other SA to get the cars.

not saying its the proper way to do things, but such is the reality of a good deal. lol...

How bank do u a car loan with out car ?

Banks only need the vehicle sales order and your supporting documents to do the loan. They do not need to wait until a car is allocated to you.

When you sign the loan is immaterial as long as it is before the vehicle arrive in the showroom. Otherwise it may slow down handover of the car. If you have signed the loan and you get fed up of waiting you can transfer the loan to another dealer or cancel it.

When you apply for loan, you only need to state the amount and for which car model you intend to apply the loan for.

Once the loan is approved, the bank will issue the letter of undertaking (LOU). After you agree to the terms of the loan (interest rates etc.), then only the HP agreement is prepared. It is in the HP agreement that the chassis number must be present.

You walk int McD

You order a set of Double Cheese Double, with large fries and coke.

You get free sundae cone by paying with debit card.

After you swipe the card, manager told you to come back in a few day time to collect the item.

I assume you will agree to do so?

That what i wonder, no chasis how HP work .....

You'll have to ask those banks and dealers who let their customers sign the HP agreement without a chassis number.