QUOTE(fadthil @ Jan 29 2020, 11:07 PM)
wth?? if you return, will they reimburse your return postal charges? it's not even your fault they sent the wrong item
i havent ordered from Amazon Canada so i'm not that familiar with their customer service SOP!
once, long ago... i ordered 'i am legend' blu-ray from Amazon.com but they sent me HD-DVD format instead
when i contacted their customer service, they said they can refund or offer me for a replacement order FOC... but the best thing is they said "you don't have to return the blu-ray version, you can choose to giveaway to family members or donate to charity..."

Yes they are reimbursing me for the return postal chargesonce, long ago... i ordered 'i am legend' blu-ray from Amazon.com but they sent me HD-DVD format instead
And I am getting an ADDITIONAL $16 goodwill refund on top of the refund for the Bad Boys BD, so ok lah.
This is the first time I have problems with Amazon Canada... I know their US counterparts don't bother unless it's an expensive item.
The only item I ever returned to Amazon US was the Stargate SG-1 Complete Series DVD set.
Feb 3 2020, 03:01 PM

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