cant be - the statements are incosistent on tm's side. in such a case the "rule" more advantegous to the consumer applies.
if you look for example at this doc:
https://www.tm.com.my/Documents/Unifi/FAQ%2...0and%20Pro.pdf:"7. What are the Add-Ons offered in the all new UniFi package?
Customers are able to pick and choose the relevant Add-Ons that will boost their broadband
experience.
(..)
4. HyppTV
packs
Watch the latest shows on
HyppTV
Additional from as low as RM 30/month
• Choose from Jumbo, Aneka, Ruby or
Varnam pack."
This means that you have the ability to choose from those packs, but you are not required to (=add on). If you cancel the optional add-on, the remaining or basic pack remains. they have their own pricing anyway.
This is impression is further enhanced by its individual minimum subscription term (12mths) vs. unifi advance (24 mth). This again indicates to the consumer they have a choice to cancel it indepently.
Then:
"10. Will I be able to subscribe to the all new UniFi without any HyppTV Pack?
No. The all new UniFi package offers bundled triple play services which consist of High Speed
Internet, Voice services and HyppTV (IPTV) pack."
Again there is the BASIC pack...
and then it reads:
11. Can I change my HyppTV pack after I subscribe to the all new UniFi package? Where can I
request to change my HyppTV Pack?
Yes, but customer are subject to fees as below:
No. Activity Fees
3. Downgrade HyppTV Pack RM10
So I would attempt to downgrade to the free basic pack for a downgrade fee of 10 RM and argue for it. I cant be sure I will win but the argument would that the impression and option is actually outlined and as such should be available to the consumer.
Good info... might use it for enquiry...
It seems that the 30mbps package is the most reported to be capped, maybe because to ease congestion?

I remotely to my pc in malaysia. Yes it is capped to 28 too. Ease congestion? They should expect it