Went to terminate unifi 30Mbps. The cs said the penalty fee is RM500 plus the hypptv remaining month fee, I said wtf when I signed TM said the package tied together with Unifi package when terminate you guys said they are separate....I going to complaint to the authority then....!!!

Guess what, no matter how details u ask there will be always something u have no idea to ask. Just checked with them, the hypptv come with 12 months contract while the unifi come with 24 months, (other services they provided also come with contract). Terminate more than 1 year but less than 24 months u are not penalized for the hypptv...this make more sense, the front counter staff just not professional enough to say I need to pay >RM1k to terminate.

This post has been edited by fish_pg: Sep 13 2016, 04:49 PM