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 Official TM ÜniFi High Speed Broadband Thread V26

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cskean
post Jul 27 2016, 12:17 AM

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From: Cheras / Ampang
QUOTE(cusx @ Jul 26 2016, 11:33 AM)
Hello guys,

As an existing VIP5 user with no contract, are there any offers/perks if I choose to upgrade to the new Unifi 50 or Unifi 30 package?
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I just went to TM Point for a "Free Upgrade" for my VIP5. Now I'm using VIP10 with RM149, and no contract. The personnel told me that this offer is only valid until end of this month.

Hope this help you~
cskean
post Jul 27 2016, 03:47 PM

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QUOTE(fruitie @ Jul 27 2016, 12:20 AM)
He was asking for Advance 30 or 50...
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Ops, is it? Hehehe...


QUOTE(Smurfs @ Jul 27 2016, 12:35 PM)
You just walk in to TMPOINT and request?

Do their marketing team contacted you before?
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Nope, didn't receive call from them previously. Just that yesterday went to my dad house, and found out that he is paying RM149 for VIP10. Then I called their CS and complain to them. They ask me to walk into TM Point and try my luck.

So I went immediately, and manage to get it over the counter. Best part is the upgrade took less than 5hrs to complete...
cskean
post Jul 27 2016, 06:16 PM

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QUOTE(kkm @ Jul 27 2016, 04:05 PM)
Did you get an sms with the offer?
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Nope, no sms or call. I just walk in directly into TM Point.

QUOTE(Denyas @ Jul 27 2016, 05:06 PM)
Seems like need to force them. I request on call they say will send my account to wat wat department to review for upgrade. Need to be harsh i guess.
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Well, I think it depends on the person whether wanna help or not. My 1st try was on phone with CS, they also tell me only selected customer get this offer. I then ask them, how does one qualify as a selected customer. Prompt payment, have been long enough with TM and bla bla bla. My VIP contract was ended on 2014, and all the while the payment is by CC. So I counter them back, and end up they ask me to try at TM Point~

QUOTE(mztang52 @ Jul 27 2016, 05:14 PM)
Actually they can approve it immeditely by asking thier manager. I think the reason why they say need to wait for what department maybe is because the staff doesnt like the way you talk. Dont be harsh next time.
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Indeed, the lady at the counter just turn her back & ask someone else(I presume is higher level people), immediately I got the offer. And the upgrade was done in less than 5hrs time.
cskean
post Jul 27 2016, 11:28 PM

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Is this normal? I was upgraded to VIP10 from VIP5 yesterday. Anyhow I feel that the speed is not that stable since the upgrade?

Do I need turn off, unplug all the cables, wait for a moment, and plug back all the cables and turn it on? Need to contact TM to reset my port?

Or the router needs to upgrade too to cater the VIP10? Btw, I'm using the black colour router, where wifi is separated from the router type.

Sifus here pls guide. Thanks~
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