yup its happen again but this time the speed is reasonable. not like last 2-3 weeks. maybe someone that hate tm send megaladon to bit off underwater cabel.

Had this issue once a while, but recently ok. Using IPv6.

Sometimes when having issue on web, but on mobile app is ok.

I wonder if it's really TM's problem, or just FB's server problem.

upgrade to new package...once u upgrade to new package, your unifi contract will be renew, and devices warranty will be renew as well. Then u can call to TM and complain about having issue with the dir-615. but make sure u can show them the issue when tm tech come to your house to check.

or upgrade to 100Mbps package, TM will straight change the router for u.

is it possible to get free upgrade from 10bmps to 30?
and is there any free unifi router upgrade? still using DIR615

Haha true. Which router u recommend for unifi?

I was using TL-WR841ND previously and the connection keeps dropping. At first I thought it is a problem with the router so I sent it for warranty but it is still the same after replacing a new one. Ended up I bought a new asus router and I have been using it for one year plus and it is so far so good.

That's someone here that mentioned that TM guide him to connect the IPTV from BTU directly so I guess it is still working

There you go. The person that posted about it. Maybe you can ask him if he still remembers the steps or not   

I am sorry to tell you this... but they prefer remote setting, and I did not ask him how to do it, Curious too

and the first issue will be : how to access the login page lol

This is my "short" love/hate rant on my Unifi journey

Upgraded from 10 to 30mpbs in 2015 and contractor did not give any new hardware. Only able to achieve 20mpbs plus and was informed by the contractor it's norm so i left it at it is.

Recently i have only been getting 14/15 mbps but i did not complaint as i was offered 50mpbs upgrade.

Upon successful application my speed remains the same, which i promptly lodge a complaint. I was informed it could be my router not able to support the Internet speed. They will send a technician look at it.

Today technician came and changed my old router into archer c5. On 2.4g I'm getting 50+ mbps, and the technician ask me whether do i want to purchase it!

There is no point arguing with the contractor, so i called 100 and was promptly offered a new router but my contract will be renewed by 2 years which i don't mind as i just upgraded to 50 mbps.

The contractor then told me, i should have requested for new hardware when i upgraded to 30 mbps last year. TM only replace on complaint or request basis which I'm not aware of.

TLDR, complaining/request to contractor won't yield anything much. Calling 100 is much better that's if you can wait.