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 How to stop Hotlink renewing internet pass automat, -ically

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TSHeavenly Superperson
post Jun 8 2016, 01:42 PM, updated 8y ago

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My usage of internet passes are very irregular due to the nature of my job. I need to travel overseas from time to time therefore 2GB for 30 days is sometimes way too much for me. However when I purchase the lesser data passes like 600mb for a week it automatically purchase another pass after 7 days. How do I stop that?
#Hotlink
post Jun 8 2016, 05:02 PM

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QUOTE(Heavenly Superperson @ Jun 8 2016, 01:42 PM)
My usage of internet passes are very irregular due to the nature of my job. I need to travel overseas from time to time therefore 2GB for 30 days is sometimes way too much for me. However when I purchase the lesser data passes like 600mb for a week it automatically purchase another pass after 7 days. How do I stop that?
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Hi Heavenly Superperson,

You may cancel the auto renewal via *100# > Internet Passes > Cancel Auto-Renewal

Thank you
woeileong1104
post Feb 13 2017, 03:38 PM

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Hi, is there anyway that I can deactivate the auto top-up from overseas? I mean I purchased it while I was back home, didn't realize it is an auto top-up. Now I want it to be deactivated because I am overseas and not using it. Thanks.
#Hotlink
post Feb 13 2017, 03:52 PM

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QUOTE(woeileong1104 @ Feb 13 2017, 03:38 PM)
Hi, is there anyway that I can deactivate the auto top-up from overseas? I mean I purchased it while I was back home, didn't realize it is an auto top-up. Now I want it to be deactivated because I am overseas and not using it. Thanks.
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Hi.

Would it be the auto topup for your credit?

TQ
woeileong1104
post Feb 13 2017, 06:12 PM

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QUOTE(#Hotlink @ Feb 13 2017, 03:52 PM)
Hi.

Would it be the auto topup for your credit?

TQ
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I am using prepaid card, the internet weekly pass deduct from my credit balance. Since I am not using it, I want to stop the auto-renewable pass. Thanks.

This post has been edited by woeileong1104: Feb 13 2017, 06:14 PM
hashtag2016
post Feb 14 2017, 02:43 AM

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QUOTE(woeileong1104 @ Feb 13 2017, 06:12 PM)
I am using prepaid card, the internet weekly pass deduct from my credit balance. Since I am not using it, I want to stop the auto-renewable pass. Thanks.
*
You can cancel it through *100# MMI code, u can find it in Internet Passes section.

for saving your time, u can simply dial the shortcut.
*100*2*2*12#
and then it will ask ur confirmation to cancel the auto renewal, u have to reply and send 1 to confirm it. icon_rolleyes.gif

note: the shortcut may change from time to time, so if sb else see this post in the future time, pls ignore it... rclxs0.gif

This post has been edited by hashtag2016: Feb 14 2017, 02:45 AM
woeileong1104
post Feb 14 2017, 10:05 AM

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QUOTE(hashtag2016 @ Feb 14 2017, 02:43 AM)
You can cancel it through *100# MMI code, u can find it in Internet Passes section.

for saving your time, u can simply dial the shortcut.
*100*2*2*12#
and then it will ask ur  confirmation to  cancel the auto renewal, u have to reply and send 1 to confirm it.  icon_rolleyes.gif

note: the shortcut may change from time to time, so if sb else see this post in the future time, pls ignore it... rclxs0.gif
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Didn't work from overseas. You can refer to the attachment, that is what I see when I use the MMI code you gave me.


Attached thumbnail(s)
Attached Image Attached Image
hashtag2016
post Feb 15 2017, 02:24 AM

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QUOTE(woeileong1104 @ Feb 14 2017, 10:05 AM)
Didn't work from overseas. You can refer to the attachment, that is what I see when I use the MMI code you gave me.
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obviously, u need the assistance from #Hotlink

\\testing.. hashtag2016

This post has been edited by hashtag2016: Feb 17 2017, 11:05 AM
RDoe
post Feb 15 2017, 04:18 AM

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QUOTE(woeileong1104 @ Feb 14 2017, 10:05 AM)
Didn't work from overseas. You can refer to the attachment, that is what I see when I use the MMI code you gave me.
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Looks like you can't use the said shortcut code when overseas.

Try this:
From the first screen, choose 00 for Menu Utama instead, then from there find the options until you see one for *100#. From this *100# then find the mobile internet option to go and stop the auto-renewal.
leongsem
post Feb 17 2017, 09:42 AM

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can disable using hotlink apps?
hashtag2016
post Feb 17 2017, 11:09 AM

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QUOTE(leongsem @ Feb 17 2017, 09:42 AM)
can disable using hotlink apps?
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I doubt he/she can login red app now, it need to receive TAC to login.
and that TAC system is not very userfriendly, sometimes it may take a couple times(more than 20 minits) to try to login. rclxms.gif
woeileong1104
post Feb 20 2017, 09:49 AM

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QUOTE(hashtag2016 @ Feb 17 2017, 11:09 AM)
I doubt he/she can login red app now, it need to receive TAC to login.
and that  TAC system is not very userfriendly, sometimes it may take  a couple times(more than 20 minits) to try to login. rclxms.gif
*
TAC is sent to the hotlink number, no problem to access the app, but there is no option to stop the auto-renewable pass in the app. Anyway, my credit is already lower than what it needs to renew my weekly pass now. I will settle it once I go home. Thanks everyone.
hashtag2016
post Feb 23 2017, 06:01 AM

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QUOTE(woeileong1104 @ Feb 20 2017, 09:49 AM)
TAC is sent to the hotlink number, no problem to access the app, but there is no option to stop the auto-renewable pass in the app. Anyway, my credit is already lower than what it needs to renew my weekly pass now. I will settle it once I go home. Thanks everyone.
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ya, their red app system is still buggy and not stable enough...
and some important functions is still not available yet..
that's all i can tell. puke.gif brows.gif
cfa28
post Feb 23 2017, 10:42 PM

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Press

*100# for Hotlink menu

1 for Internet pass
01 for next
01 for next
9 to cancel auto renew pads
reef_d
post Feb 28 2017, 09:13 AM

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QUOTE(cfa28 @ Feb 23 2017, 10:42 PM)
Press

*100# for Hotlink menu

1 for Internet pass
01 for next
01 for next
9 to cancel auto renew pads
*
thanks for the info.. thumbup.gif
KannaSai1
post Jun 9 2017, 11:45 PM

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QUOTE(#Hotlink @ Jun 8 2016, 05:02 PM)
Hi Heavenly Superperson,

You may cancel the auto renewal via *100# > Internet Passes > Cancel Auto-Renewal

Thank you
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I subscribed internet plan but cant access. Please cancel and refund. My hotlink number is 0196771212.

Thank you.

#Hotlink
post Jun 12 2017, 12:20 PM

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QUOTE(KannaSai1 @ Jun 9 2017, 11:45 PM)
I subscribed internet plan but cant access. Please cancel and refund. My hotlink number is 0196771212.

Thank you.
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Hi,

Please PM us further details for us to assist you.

Thank You.
11c
post Aug 26 2017, 11:15 PM

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i am currently overseas, i want to stop auto-renewal to biggest internet plan for my hotlink?

why not in the apps???
pitt4ever
post Sep 28 2017, 09:41 AM

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QUOTE(#Hotlink @ Jun 12 2017, 12:20 PM)
Hi,

Please PM us further details for us to assist you.

Thank You.
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Hi #Hotlink,

I also unable to cancel the automatic Pass renewal oversea. I had PM you my detail already.
Please help.

Thanks.
#Hotlink
post Sep 28 2017, 04:06 PM

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QUOTE(pitt4ever @ Sep 28 2017, 09:41 AM)
Hi #Hotlink,

I also unable to cancel the automatic Pass renewal oversea. I had PM you my detail already.
Please help.

Thanks.
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Hi pitt4ever,

You may refer to our PM response

Thank you

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