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 Maxis Wireless Broadband, Fast Data Drain

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TSlimadekad
post Jun 7 2016, 06:08 PM, updated 10y ago

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608 posts

Joined: Oct 2008
Good Evening,

I'm currently subscribed to Wireless Broadband 48gb package (12gb peak, 36gb off-peak)
Since March/April my data has been draining faster than usual.
Previously i subscribed the 28gb pack and the data would last me a month.
After suffering abnormal data drain i upgraded to the 48gb package with hope to solve the data drain.
However the problem persist and my current 12gb only lasted 15 days.
I've contacted online customer service and based on the data for 3-7th june usage, the total data used is at 455.6mb
I would like the daily peak (8am to 2am) data usage of my number 60142300003.
My bill cycle is on 24th of each month.

Thank you.


Maxis
Maxis
post Jun 8 2016, 05:20 PM

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Joined: Apr 2015
QUOTE(limadekad @ Jun 7 2016, 06:08 PM)
Good Evening,

I'm currently subscribed to Wireless Broadband 48gb package (12gb peak, 36gb off-peak)
Since March/April my data has been draining faster than usual.
Previously i subscribed the 28gb pack and the data would last me a month.
After suffering abnormal data drain i upgraded to the 48gb package with hope to solve the data drain.
However the problem persist and my current 12gb only lasted 15 days.
I've contacted online customer service and based on the data for 3-7th june usage, the total data used is at 455.6mb
I would like the daily peak (8am to 2am) data usage of my number 60142300003.
My bill cycle is on 24th of each month.

Thank you.
Maxis
*
Hi limadekad,

You may check your data usage daily for your wireless broadband via MyLaunchPad

Thank you
TSlimadekad
post Jun 9 2016, 08:24 AM

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608 posts

Joined: Oct 2008
QUOTE(Maxis @ Jun 8 2016, 05:20 PM)
Hi limadekad,

You may check your data usage daily for your wireless broadband via MyLaunchPad

Thank you
*
That's the total usage, i want the daily usage so i can track where my data went.
gend
post Jun 9 2016, 01:40 PM

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Mylaunchpad used to have a pretty detailed data tracker in that portal. (they tracked ur usage each time ur online iirc) but apparently Maxis took the functionality out from the portal arnd 3 mths back. what a bummer.....
nexona88
post Jun 9 2016, 02:01 PM

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From: REality
QUOTE(gend @ Jun 9 2016, 01:40 PM)
Mylaunchpad used to have a pretty detailed data tracker in that portal. (they tracked ur usage each time ur online iirc) but apparently  Maxis took the functionality out from the portal arnd 3 mths back. what a bummer.....
*
now I know why they took out the function devil.gif

see TS problem started when dry.gif
TSlimadekad
post Jun 10 2016, 04:40 PM

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Senior Member
608 posts

Joined: Oct 2008
QUOTE(limadekad @ Jun 9 2016, 08:24 AM)
That's the total usage, i want the daily usage so i can track where my data went.
*
Please respond

Maxis
Maxis
post Jun 11 2016, 03:17 PM

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QUOTE(limadekad @ Jun 10 2016, 04:40 PM)
Please respond

Maxis
*
Hi limadekad,

You may only check your data usage as shown in MyLaunchpad

TQ

 

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