One of the most frequent things I hear from my friends is that “HR is useless”. Here is why...
In other words, they brought their concerns and issues to the attention of the HR manager, and the response was less than helpful, and perhaps even made the situation worse. It is very common no response from HR via emails, or rather the HR manager would give you all kind of excuses and tell you... 'I'm very busy...', 'I got so many things to do....', 'I don't have time....', 'I don't know how to do it...'. It is really like "a burden on the backs of the productive workers" since most people found HR is irresponsible, unprofessional, unfriendly and useless..... They rather figure out to settle an HR issue themself instead of waiting ages for HR to attend to the issue.

Worse still, the HR manager hides in the room=cabin with the door closed, and NO interaction with the staffs everyday. Guess she only get out from the cabin when she goes for lunch or 'shi-shi'. Just to give you an idea how much she knows about Exact... she could even loudly mis-introduced the department to candidates who came for interview, in front of a bunch of people!! It's really kind of joke/sham for a multinational company likes Exact. HR is so wrapped up in politics and diversity programs they have no interest or time for employees, it merely view employees with contempt. Most people try to avoid HR like the plague, this already give you a better picture about the situation there.