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 Acer Switch Alpha 12 Thread v1, Gone with Alpha, now Switch 3, 5 & 7.

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TSiSean
post Nov 21 2018, 08:38 PM

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QUOTE(stickmanchong17 @ Nov 21 2018, 08:16 PM)
Problem: When I press the ON/OFF button, the laptop turns on (you can hear the fan moving, sound,etc) but it immediately shuts down. Then a few seconds later, it switches on again. How can I get it to start normally? I've already installed latest updates.

In urgent need for help. Thanks.  icon_question.gif
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This Laptop doesn't have any moving parts blink.gif What you even talking lol.
You sure you're using Switch Alpha 12 as your laptop laugh.gif
stickmanchong17
post Nov 21 2018, 09:20 PM

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QUOTE(iSean @ Nov 21 2018, 08:38 PM)
This Laptop doesn't have any moving parts  blink.gif  What you even talking lol.
You sure you're using Switch Alpha 12 as your laptop  laugh.gif
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My bad. 'moving' as in 'the fan starts working'.
I'm using Acer Swift 3.
Since I urgently need help, I just posted in any thread which contains the word 'Acer' which is more active.

To paraphrase, my notebook is unable to start normally. Even if it starts normally, ie shows login screen, and after I've login, then the notebook shuts down suddenly. It sort of reboots but shows a blank black screen. It is unable to show the login page.


TLDR: My notebook can't start properly. It restarts every 10 seconds after I press ON/OFF. What are my options?
TSiSean
post Nov 21 2018, 10:05 PM

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QUOTE(stickmanchong17 @ Nov 21 2018, 09:20 PM)
My bad. 'moving' as in 'the fan starts working'.
I'm using Acer Swift 3.
Since I urgently need help, I just posted in any thread which contains the word 'Acer' which is more active.

To paraphrase, my notebook is unable to start normally.  Even if it starts normally, ie shows login screen, and after I've login, then the notebook shuts down suddenly. It sort of reboots but shows a blank black screen. It is unable to show the login page.
TLDR: My notebook can't start properly. It restarts every 10 seconds after I press ON/OFF. What are my options?
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Bad RAM / Hard Drive / Motherboard / Faulty Power Supply / Battery can be an issue.
Have you tried factory reset the machine?

This post has been edited by iSean: Nov 21 2018, 10:06 PM
stickmanchong17
post Nov 24 2018, 09:34 PM

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QUOTE(iSean @ Nov 21 2018, 10:05 PM)
Bad RAM / Hard Drive / Motherboard / Faulty Power Supply / Battery can be an issue.
Have you tried factory reset the machine?
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I think I would just send it back to Acer Malaysia for full checkup. Thanks for the feedback!
thirumaran
post Jan 24 2019, 09:01 AM

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QUOTE(thirumaran @ Nov 4 2018, 04:34 PM)
Friend of mine sent her unit for warranty recently. The glue holding the screen was giving way and the keyboard wont hold on to the magnetic part of the screen.

Turns out the battery had expanded inside. Extended warranty does not cover the battery, but because the battery was causing other issues, they replaced the battery foc
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Guys, just a word of caution on this model. Both my friend (i5) and my unit (i3), the battery inside expanded causing the screen to pop out after roughly 2 years.

Luckily we both have 3 years warranty

This post has been edited by thirumaran: Jan 24 2019, 09:01 AM
yltan
post Mar 21 2019, 05:12 PM

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QUOTE(thirumaran @ Jan 24 2019, 09:01 AM)
Guys, just a word of caution on this model. Both my friend (i5) and my unit (i3), the battery inside expanded causing the screen to pop out after roughly 2 years.

Luckily we both have 3 years warranty
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I had the same issue with the bloated battery that affecting the screen to pop out.

Sent to service center and later they confirmed is the battery problem. They initially wanted to charge me for the replacement of the battery since the battery only cover 1 year warranty even though I bought the extended 3 years warranty.

However, I highlighted your friend case and they replaced it FOC for me.

Thank you for sharing and thank you the service center for the replacement. thumbup.gif thumbup.gif thumbup.gif
TSiSean
post Mar 21 2019, 06:42 PM

iz old liao.
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QUOTE(yltan @ Mar 21 2019, 05:12 PM)
I had the same issue with the bloated battery that affecting the screen to pop out.

Sent to service center and later they confirmed is the battery problem. They initially wanted to charge me for the replacement of the battery since the battery only cover 1 year warranty even though I bought the extended 3 years warranty.

However, I highlighted your friend case and they replaced it FOC for me.

Thank you for sharing and thank you the service center for the replacement. thumbup.gif  thumbup.gif  thumbup.gif
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Nice. I will try to use this to replace me screen also laugh.gif
thirumaran
post Mar 21 2019, 08:04 PM

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QUOTE(yltan @ Mar 21 2019, 05:12 PM)
I had the same issue with the bloated battery that affecting the screen to pop out.

Sent to service center and later they confirmed is the battery problem. They initially wanted to charge me for the replacement of the battery since the battery only cover 1 year warranty even though I bought the extended 3 years warranty.

However, I highlighted your friend case and they replaced it FOC for me.

Thank you for sharing and thank you the service center for the replacement. thumbup.gif  thumbup.gif  thumbup.gif
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teh tarik on you
cpc1225
post Apr 14 2019, 06:28 PM

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I was about to buy the switch 5 with i3 processor , quite worry after I learned the battery problem.

TSiSean
post Apr 14 2019, 06:58 PM

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QUOTE(cpc1225 @ Apr 14 2019, 06:28 PM)
I was about to buy the switch 5 with i3 processor , quite worry after I learned the battery problem.
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You scare then unscrew the two screw beside 😂

I rather it bloated and claim my cracked screen heheh

Anyhow I think buy iPad better la.
This tablet easily overheat underload because passive cooling battery life not is strong point.

Get proper ultrabook

This post has been edited by iSean: Apr 14 2019, 07:00 PM
cpc1225
post Apr 15 2019, 05:25 PM

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Almost bought the ipad, almost meet my usage requirement with compromises but not supporting mouse really don't work for me.
TSiSean
post Jun 22 2019, 03:57 PM

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QUOTE(cpc1225 @ Apr 15 2019, 05:25 PM)
Almost bought the ipad, almost meet my usage requirement with compromises but not supporting mouse really don't work for me.
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Well mine already half dead laugh.gif
kennedytham
post Jun 27 2019, 11:56 AM

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Just noticed this. Look more serious than before

This post has been edited by kennedytham: Jun 27 2019, 11:57 AM


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ekhoono
post Oct 20 2019, 08:39 AM

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Hi. My aplha 12 can"t start after 2 week no use!. sent shop they just reset and use 1 day ok. Charging then start LOCKING. and black out. What wrong? Now can't start. Any sifu help.
TSiSean
post Oct 20 2019, 09:54 AM

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QUOTE(ekhoono @ Oct 20 2019, 08:39 AM)
Hi. My aplha 12 can"t start after 2 week no use!. sent shop they just reset and use 1 day ok. Charging then start LOCKING. and black out. What wrong? Now can't start. Any sifu help.
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Bring to Highpoint let them take out the battery and plug it back in.
I've encounter this problem before.

Tell them that, your issues is more towards charging then the system locks up and black out everytime.
With some luck they might replace the whole unit for you, if that warranty still exists... laugh.gif

I've replaced my motherboard for RM 600++ last time.
TSiSean
post Oct 20 2019, 09:54 AM

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QUOTE(kennedytham @ Jun 27 2019, 11:56 AM)
Just noticed this. Look more serious than before
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Backlight bleed on IPS monitor is normal.
But white spots nope.
effectz
post Dec 28 2021, 10:49 PM

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Anybody tweak registry too install win11?

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