Hi, just to share my experience. I signed up in 2015 n have used it once during school break in 2016. Stayed at Residence Inn, Cherating for 2nights., 6 pax, one executive suite n one std room. Based on the hotel's rate (quoted in the website)  both rooms costs rm680 per night. For the RM1360 i was deducted 10 days of the allocated vacation days in the package i signed up. I've just made a booking for this upcoming december school break, hope that it will work out as planned. The package i signed up is exchange club vacation package under the Best Western Sandakan Hotel and Residence (as printed on my membership card) but i noticed that it is now under Gloria Plaza Hotel Sandakan (as printed on the booking form). Hope this helps.

Bunch of crap.. I was asked by customer service to try and book next year as this year is fully booked

did anyone get the refund successfully. it is full of crap and stories from them. I want to file a claim to National Consumer Complaints Centre. Did anyone done this before?

I'm officially out from this membership. Thank god.